DCH Montclair Acura

Efficient and Extremely Thorough We leased an MDX from this dealership last July and were so impressed with the customer service. Our advisor was Jonathan Liu - he went through every We leased an MDX from this dealership last July and were so impressed with the customer service. Our advisor was Jonathan Liu - he went through every detail of the car and was able to answer any/all of our questions. He was not pushy at all and made us feel extremely comfortable. Fast forward 1 year later and we were ready to add a second car to the family. We looked at other brands but kept thinking we should just return to the dealer that made us feel the most comfortable. We have now leased 2 cars through Jonathan and couldn't have been happier with his helpful and efficient service. He and the rest of the team at DCH Acura made our experiences wonderful!! Jaime in finance was also extremely helpful and gave us great incentives to cover both cars! We look forward to continuing to work with DCH in the future! More

Outstanding Customer Service We worked with Robert Colon who helped us find the Acura that was right for us. From explaining how the various models differed and entertaining our We worked with Robert Colon who helped us find the Acura that was right for us. From explaining how the various models differed and entertaining our numerous stupid questions, to letting us test drive different cars and working with us to settle on a price that fit our budget, Robert was knowledgeable, patient and very professional. I would recommend him and DCH Montclair Acura to anyone. -Chris & Marvin More

pleasant experience in leasing my ILX I was coming off my third straight lease with DCH and my sales person Walter Goldman was there again to expedite the transaction. He presented me wit I was coming off my third straight lease with DCH and my sales person Walter Goldman was there again to expedite the transaction. He presented me with all the options I requested and helped me make a quick and decisive decision on the ILX... More

Great, no pressure sales Keith Mickens was great. No pressure and easy to deal with and communicate. Sale was smooth and my vehicle is great. He did exactly what he said he wo Keith Mickens was great. No pressure and easy to deal with and communicate. Sale was smooth and my vehicle is great. He did exactly what he said he would do. The were no typical cars sales punches pulled here. More

Excellent Customer Service Can't say enough about sales consultant Lora Moore. She was patient, knowledgable and made my experience very personal. There was not any question she Can't say enough about sales consultant Lora Moore. She was patient, knowledgable and made my experience very personal. There was not any question she could not answer. Working finance with Jaime Borja only confirmed the quality of the staff at DCH Acura of Montclair. More

Great Purchase Experience DCH really showed me that buying a car need not be a dreadful experience. I called to make an appointment to see a TLX. When I arrived they had assi DCH really showed me that buying a car need not be a dreadful experience. I called to make an appointment to see a TLX. When I arrived they had assigned me to a salesman and the demo was sitting and waiting for me to arrive and take a drive. When I sat down to discuss a price the salesman did not need to make 5 trips to the manager. When I picked up the car everyone involved were quick and professional. I would buy another Acura just due to the purchase experience. Finally my salesman Harry Jones was a real professional. More

Excellent. Abusolutely great service. I have bought previous cars from 4 different dealerships in past years. In the past month I have been to 5 different dealers looking for a used BMW an I have bought previous cars from 4 different dealerships in past years. In the past month I have been to 5 different dealers looking for a used BMW and after dealing with pushy, rude and sometimes deceitful dealers. I finally came accross this dealer. From the initial call to find out how later they were open the service was absolutely superb. Every person I communicated with at this dealership was, courteous, patient, but most importantly they were to my bewildering surprise honest and upfront. I think I appreciated that most of all Keith was the sales person, if he did not know something he just said, I don’t know let me find out, rather than lying like other dealers. They were very honest and knowledgeable on the financing front Jaime was great. Even Nick who drives a hard bargain allow me to walk away pleased. I always find something to complain about but these guys so far have been unbelievable. I would recommend this dealership to anyone, looking for a fair deal, and knowledgeable reasonable people willing to work with you. I went in to look a a car and bought the same night. Keith actually close the dealership down close to 11PM to make sure everything was done. And even at the last minute when I was ready to leave he never rushed me, and made sure all my questions were answer. Even call me the next morning to ensure there were no issues. What else could you ask for? Go here. More

Delightful Experience - Kudos to DCH Montclair Acura Hello, I had an really good experience and excellent customer service since I arrived to Acura, the sales person was awesome !! I can't possibly say e Hello, I had an really good experience and excellent customer service since I arrived to Acura, the sales person was awesome !! I can't possibly say enough good things about her who's name is Lora Moore , she helped a lot in the whole process, she was kind, thorough, patient and explained to me how the car works. The Finance person Hamad Matari was also terrific and pleasurable dealing with finalizing everything including maintenance plans, extended warranty etc.,. In between visits and phone calls my infrequent dealings with Robert Westervelt the office manager were most informative, sincere, reassuring and pleasantly humorous. I have been car shopping for the last month and the DCH Montclair Acura staff handled themselves better than any other dealership I have gone to. I truly felt heard and supported by these fine sales people. Never did I feel any pressure. It was more like working with friends. Car buying can be very stressful, but our experience was fantastic! Be proud of the service you are providing. , I felt very comfortable, thank you so much, you folks did an extraordinary job. So I'll just finish by saying that I will definitely be referring other prospective buyers to your particular dealership, thanks again. More

Great customer service! I recently bought Mercedes-Benz from DCH Montclair Acura and I must say that the team worked very hard to make sure I drove away in a new car the same I recently bought Mercedes-Benz from DCH Montclair Acura and I must say that the team worked very hard to make sure I drove away in a new car the same day. Everyone was very professional and my experience at Acura was great. Keith Mickens is a very pleasant gentleman (employee at Acura) who let me test drive the vehicle prior to its purchase. He made the process of buying a car easy. More

Best Acura Dealer Experience Ever I was shopping around for a new Acura MDX and after visiting several dealerships- the experience I was given at DCH Montclair Acura was absolutely ama I was shopping around for a new Acura MDX and after visiting several dealerships- the experience I was given at DCH Montclair Acura was absolutely amazing. Everything they said they would do- they did. They offered me a hassle free experience, and broke down all the figures. They are 100% full disclosure and Ruben Arcila is a true professional. The level of service I was given was unlike anything I had ever expected. I will return and I will refer everyone I know. More