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DCH Montclair Acura
Verona, NJ
2,588 Reviews
Welcome to DCH Montclair Acura in Verona, New Jersey…New Jersey's #1 Volume Acura Dealer.* We have an large selection of New Acura and Certified Pre-Owned Acura Vehicles as well as many other brands. Please search our entire Inventory to find the perfect vehicle for you. Our Acura Service Department is committed to providing you with superior customer service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Verona Area. No matter if you’re driving from NYC or any of the Northern New Jersey suburbs you’re sure to find the Acura of your dreams at DCH Montclair Acura where we are Delivering Customer Happiness Everyday!
*#1 Volume ranking based on 2015, 2016 & 2017 New Acura Sales by AHM.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,588 reviews
February 22, 2012
It's been about one week since I got my new TSX and I am loving it! I had a few cars on my mind but after going to DCH I knew this was the right choice. The service was excellent and I left the dealership loving it! I had a few cars on my mind but after going to DCH I knew this was the right choice. The service was excellent and I left the dealership feeling like I was in good hands. Pure professionals. More
by Tom T.
Employees Worked With
Jose Lardizabal, Jose Lardizabal
February 21, 2012
My experience at DCH Acura was overall a great one! Thanks to the knowledgeable Jose Lardizabal, he assisted me in making my process of buying a brand new 2012 Acura TL as simple and worry-free as poss Thanks to the knowledgeable Jose Lardizabal, he assisted me in making my process of buying a brand new 2012 Acura TL as simple and worry-free as possible. I was able to get the car I wanted for the price that was more than reasonable. Ric Coyle was also very informative and helpful in the financing aspect of the car I purchased. I would definitely recommend DCH Acura to friends and family in the future! More
by Pvillan3
Employees Worked With
Jose Lardizabal and Ric Coyle, Jose Lardizabal
February 14, 2012
I wish to commend Mark, Mr. Lupo, Colleen and Aida on an outstanding job last week in the delivery of our new acura tsx. Mark had the paperwork ready for us when we arrived, the entire smooth process took outstanding job last week in the delivery of our new acura tsx. Mark had the paperwork ready for us when we arrived, the entire smooth process took less than 45 mins. It was the most stress-free new car transaction we've had in all our lifetime. They gave us a quote in writing, and stuck to it. They also gave us a credit for unused miles from our previous acura lease turn-in. We only wish all other dealerships could be like DCH Montclair Acura, as they can serve as a role model for efficiency and the best way to conduct a new car sale, as they avoid the hard sell tactics other dealers have. Again, our hats are off to this dealership, they earned our business and will do so in the future. A special thanks again to Mark and Mr. Lupo for their sincerity, kindness and their keen sense of excellent customer satisfaction. Elizabeth & Ted More
by Japan1964
February 02, 2012
Excellant service. The service was on time, very helpful and very user friendly. They contacted me when promised and kept me updated on the service. Car was ready when promised and was washed and cleaned. and very user friendly. They contacted me when promised and kept me updated on the service. Car was ready when promised and was washed and cleaned. More
by rwe
Employees Worked With
Mauricio Canadavid
February 01, 2012
Walter Goldman was great! I didn't have to wrangle over the price. We agreed on a price and that was it. The price did not change after I spoke to the finance guy... The price was the price, unless I wan the price. We agreed on a price and that was it. The price did not change after I spoke to the finance guy... The price was the price, unless I wanted additional services. All in all this was a good positive experiance. I would recommend Walter Goldman as a sales rep, and I have no issues giving them my repeat business. Thanks -Frantz David More
by fdavid
January 14, 2012
Nice experience. I recently purchased a Honda at a north/central NJ dealer and had a rotten exerience. So it was nice to do business with the folks at DCH. I would recommend them. Good communicatio north/central NJ dealer and had a rotten exerience. So it was nice to do business with the folks at DCH. I would recommend them. Good communications. Good explanation of everything/paperwork/etc. More
by PJS7000
Employees Worked With
Mark Gersham, Ric Coyle
November 29, 2011
Stan at the parts department has a very nasty attitude. I needed to get a tire ordered from Montclair where I originally bought the car because the Maywood service center did not carry it. I gave him the in needed to get a tire ordered from Montclair where I originally bought the car because the Maywood service center did not carry it. I gave him the information on the tire, but he still sounded very impatient and frustrated over the phone. The only I was expecting out of Montclair is to receive friendly service after getting the run around from Maywood. He told me to give him a call back once I have all the information together. I called back two minutes later and found out he had already ordered the tire and didn't even want to speak to me! Someone needs to teach him how to deal with clients! Very unhappy client here. More
by Sabs123
November 26, 2011
Mark was nothing but helpful. He was super friendly and never pushy. Though it took a while because a new manager was training. They really helped get me a great deal and worked to get the price I could af never pushy. Though it took a while because a new manager was training. They really helped get me a great deal and worked to get the price I could afford. I was treated with respect and the staff took the time to make me feel at home. Ric the finance man was very personable and did a good job going over everything. I would recommend anyone to go visit. Another plus is that there is an amazing pizza place right next door. More
by krismarie22
Employees Worked With
Mark Gershman
November 06, 2011
Right from walking into the dealership, the culture of no pressure and friendliness was evident. Harry, the sales manager introduced himself and asked if i needed assistance, then a sales person came over. T pressure and friendliness was evident. Harry, the sales manager introduced himself and asked if i needed assistance, then a sales person came over. Tony was great and able to answer all of my questions directly and quickly recommended a test drive. He was honest about the comparison's between the 2011 and 2012 model. As I told Tony and Harry several times that day, it was a true pleasure purchasing a new car from them. We ran different scenarios to see what would make the most sense for me now, and also in the future when I would want to sell the car in the future. I would definitely recommend DCH and Tony. Once we quickly came to agreement on the price of my trade in and price of the car, the car was in stock and I was told to come back in an hour to pick it up. I can honestly say that the process was not uncomfortable at all and I am very satisfied with the price. Not many people walk away happy with the deal, but we did. Our family could not believe that after going to the dealership at 11:30am and then 2.5hrs later we are finalizing the paperwork for the new car that we drove home that afternoon. Tony spent about an hour showing us how to use all the features of the car including linking bluetooth for both my wife's and my cell phones to the car and entering in numbers. We even programmed our Driver 1 and Driver 2 seats. I would definitely recommend Tony. When you read Kelley Blue Book, they make it seem as though talking to the Finance and Insurance Manager is painstaking. My wife and I had the complete opposite experience. Ric ran through each options and then we were able to openly discuss which choices he would recommend. Ric was not pushy at all and clearly explained benefits of each option. Again, there was no pressure to buy, and we got the sense that Ric wanted to make sure that we made the right decision to prevent us from paying more later. At no point did he say, are you sure you don't want to buy that? or I think that you are making a mistake. This dealership was the #1 Acura dealership for the country in October, and it was clear that the exceptional staff along with a great product made that happen. The Acura product sells itself, but the staff at DCH is what sold me! More
by ajscollo
November 02, 2011
Awesome! That's one word I would use to describe this dealership. We went there on Friday to look for a certified pre-owned acura MDX and the experience was amazing. Barry, the sales manager, was very fr dealership. We went there on Friday to look for a certified pre-owned acura MDX and the experience was amazing. Barry, the sales manager, was very friendly. he not only showed us around the models but also told us even before we asked that the actual sale price is lower than the quoted price, without leaving any scope for speculation. We then met the sales consultant Jose who is one of the best in business. He not only explained everything to us very well but also helped us make up our mind on the car to buy. I couldn't test drive on Friday so we went back after a couple of days so I could test drive the car. Jose patiently took us on the drive and when we came back helped us with the purchase. Maria helped us with the finances and was never tried to force us to take anything more than we wanted. What impressed me is the honesty with which the employees at this dealership operate. Barry was very straight forward with the prices and when I was negotiating, he explained to me well on the reasons why he could not go below a certain price, which impressed me a lot. Jose was also very nice and when I pointed out the car had slight amount of dirt, he willingly offered to get it super cleaned:) They helped us with the purchase and left us with making the choice best suited for us. As I said in one of my other reviews, I look beyond the vehicle I purchase to have a trusted relationship with the dealership and I could see that with DCH. Good work guys. Keep it up! I will definitely recommend them to my contacts.. More
by sg1973
Employees Worked With
Jose, Barry and Maria, Barry Katz, Jose Lardizabal
