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61 Reviews of DCH Montclair Acura - Service Center
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Helpful January 14, 2020
Amazing Went to get an oil chance and the staff was really nice and helpful. Everyone was really friendly and I appreciated it George Truchan was very nice an Went to get an oil chance and the staff was really nice and helpful. Everyone was really friendly and I appreciated it George Truchan was very nice and so was the lady who was at the front desk who I paid with, unfortunately I don't remember her name but she was awesome too. Victor Rodriguez was in charge of my service and he did an awesome job, got me in and out of there quickly. Good job guys ! More
by Roym_17
Employees Worked With
Victor Rodriguez, George Truchan
January 02, 2020
This dealership has always went above and beyond. The staff are professional. There are other Acura dealerships around me, but I make the extra drive to DCH Montclair Acura to have my vehicle serviced. O staff are professional. There are other Acura dealerships around me, but I make the extra drive to DCH Montclair Acura to have my vehicle serviced. One of the service manager Victor Rodriguez goes above and beyond to make sure your vehicle is taken care of. Always appreciative of his knowledge and professionalism. Looking forward to continue to be a loyal and long term client. More
by Christopher Lui
November 20, 2019
Excellent Service I’ve been a customer of DCH Montclair ACURA for over 16 years. I rate both their Service and Sales Departments as outstanding, professional and fair. I’ve been a customer of DCH Montclair ACURA for over 16 years. I rate both their Service and Sales Departments as outstanding, professional and fair. Today I was in for routine service and was assisted by service manager Mr. Victor Rodriquez. When I was informed of a condition that required repair he offered and provided transportation home and then back while the repair was made. He saved from wasting my entire day of waiting or of returning another day. More
by juan_mt
Employees Worked With
Cashier (sorry I don’t know her name), Victor Rodriguez
September 27, 2019
Always exceptional service. I am always satisfied with the excellent service I receive at dch Montclair acura. My service agent Ms. Davis was very friendly and attentive. She mad I am always satisfied with the excellent service I receive at dch Montclair acura. My service agent Ms. Davis was very friendly and attentive. She made sure that my service was swift and she informed me of repairs that I need to make in the near future. I would be delighted to work with this service agent again. More
by nilelhen35
Employees Worked With
Latoya Davis
September 17, 2019
Great help Latoya Davis is such a wonderful person, I really recommend seeing her when you need help on choosing a car to take you places in your life. Latoya Davis is such a wonderful person, I really recommend seeing her when you need help on choosing a car to take you places in your life. More
by Paullee1
Employees Worked With
Latoya Davis
July 26, 2019
Horrible service department Service dept will lie to you and try to scam you into something you don’t need. Completely unprofessional and rude, especially Latoya their so called Service dept will lie to you and try to scam you into something you don’t need. Completely unprofessional and rude, especially Latoya their so called service associate More
by tds453
Employees Worked With
Latoya Davis
June 10, 2019
Exceptional Service Provided by Paul Wong of Montclair Acura My brand new 2019 TLX had a radio preset problem. We had picked-up the car on Saturday, March 23rd. Paul met me at my daughter's house in Manalapan on My brand new 2019 TLX had a radio preset problem. We had picked-up the car on Saturday, March 23rd. Paul met me at my daughter's house in Manalapan on Sunday. He fixed the problem, but it recurred. He came to my house on Staten Island on Sunday, April 7th and concluded that the car radio needed to be reprogrammed at the service center in Montclair. He returned the following day with a loner car. Two days later, he returned our TLX. Problem corrected! In my opinion, he bent over backwards to satisfy us and to make our involvement in the corrective process as hassle-free as possible. He is exceptional! We look forward to working with him on our next lease. More
by John A
Employees Worked With
May 20, 2019
Great Customer Service Mr Soto excellent for the industry he serves. Have not seen a person as knowledgeable in this field in a long time. It feels great talking to someone Mr Soto excellent for the industry he serves. Have not seen a person as knowledgeable in this field in a long time. It feels great talking to someone who really knows their business. Kudos to D C H, he is a keeper and promoter. A clue, I have a Acura Dealership in my town, and travel miles for service with DCH, makes a difference when you are treated like family. More
by MDcow
Employees Worked With
Willie Soto
January 22, 2019
Paul was as focused as a laser. 5/5! Extremely profrssional, driven and proactive. I was returning my company car and Paul was handling the return. There were many different parties he ha Extremely profrssional, driven and proactive. I was returning my company car and Paul was handling the return. There were many different parties he had to juggle but did so with speed and grace. He even provided me his direct contact and responded to my messages with an average time of 30 seconds. In the end, everything was worked out and all parties were satisfied. This man has found his true calling. 5/5. Perfect score. Could not recomend enough. More
by OmnesOmni
Employees Worked With
