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DCH Subaru of Riverside
Riverside, CA
967 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 967 reviews
June 01, 2022
Don’t do business with this dealership deceiving straight liars. I have done business with Subaru of Glendale, Subaru San Bernardino and Timmons Subaru never had an issue gave them an opportunity since they liars. I have done business with Subaru of Glendale, Subaru San Bernardino and Timmons Subaru never had an issue gave them an opportunity since they are close to home. This is the worst dealership of them all 0 stars if that was a option. We reserved a car early May and my credit and wife’s credit were checked a deal was made I have evidence. We put a deposit on the car to reserve it no problem. We get a call the car arrives early we are excited. Sales rep makes us sign paperwork again I specifically asked if our credit was going to be run again he said no. I was concerned for another inquiry made on my credit. While he is asking for more documents I am getting emails from credit agencies that my credit is being ran. At that point nothing is going right. Point is when we came to pick up the car nothing that was promised and quoted on paper actually happened we had to walk out. When asked for our refundable deposit sales rep told us it would be returned in a couple days via bank transfer. Asked to speak to the manager that guy was no help either blaming the whole situation on us they didn’t do anything wrong “of course” when asked about the deposit he said we would be getting a check in the mail in 7-10 days. This place is dishonest and are quick to collect money and upsell not by hundreds but thousands. Make promises they cannot fulfill go elsewhere save yourself the hours wasted, money, and dings on your credit. More
by Eleazar
Employees Worked With
Lee Esler
May 22, 2022
Excellent customer service. They were extremely kind and helpful. Carlos was very direct and hilarious. Absolutely loved him. Joesalyn was very efficient! They were extremely kind and helpful. Carlos was very direct and hilarious. Absolutely loved him. Joesalyn was very efficient! More
by seathannah
Employees Worked With
Carlos , Joesalyn Medina
May 19, 2022
Hiroshi was great from the start. Very attentive and replied to text, email quickly. I’m in the service industry so I understand how important it is to feel valued. Hiroshi was truly Very attentive and replied to text, email quickly. I’m in the service industry so I understand how important it is to feel valued. Hiroshi was truly wonderful and understood my schedule was hectic. Being a single mom I have little time and he was very accommodating. Answered all my questions in a timely manner. In person he was just as polite and kind. My daughter got to see my new a Forrester Sport for the first time and thought he was a super hero for delivering it! Thanks for being a blessing to us. Highly recommend your excellent service!! More
by letval15
Employees Worked With
Hiroshi Torres-Hernandez , Joesalyn Medina
May 19, 2022
I have had my 2021 Forester for one year. I have been to the service department twice now for a 6 month and one year check up. Both times the service personnel were friendly and knowledge I have been to the service department twice now for a 6 month and one year check up. Both times the service personnel were friendly and knowledgeable. They completed all the work on time. The service waiting area is very comfortable. I am pleased to be using the Riverside DCH Subaru dealership. More
by Michele
Employees Worked With
Priscilla
May 12, 2022
The entire sales experience was professional and the processes in place to provide a streamlined customer experience. Jae in finance could not have been more knowledgeable or efficient! He suggested add processes in place to provide a streamlined customer experience. Jae in finance could not have been more knowledgeable or efficient! He suggested additional services in a professional presentation! I would buy another vehicle from this dealership group! George Chavez was my sales consultant and did a fantastic job in the entire sales process. I had a minor sales issue, he fixed it, kudos to George and the staff! More
by 10slover
Employees Worked With
George Chavez, Jae Young
May 07, 2022
Paul was very helpful in keeping me posted about the findings found in my towed in Crosstrek. He sent me home and called with several updates with what was happening with my car. It needed a new batter findings found in my towed in Crosstrek. He sent me home and called with several updates with what was happening with my car. It needed a new battery and then explained because it was a hybrid the car had to relearn the electronic settings for the car. I really appreciated his keeping me updated and then sending a Lufthansa to bring me back to the dealership. More
by wjjcb
Employees Worked With
Paul Delvillar—5 Stars
April 23, 2022
My specialty service was done in just about half the time quoted, and the results were quite good. I'm impressed with DCH Subaru auto service. The only downside of the visit was the fact that there was no quoted, and the results were quite good. I'm impressed with DCH Subaru auto service. The only downside of the visit was the fact that there was no car wash and no cupons to use at a local carwash. More
by Mike
Employees Worked With
Priscilla Atalla
