DCH Subaru of Riverside

I bought a new car in July 2025. I had researched heavily and figured out what I wanted and all the details to make sure that I do not get taken advantage of. This was my first ever I had researched heavily and figured out what I wanted and all the details to make sure that I do not get taken advantage of. This was my first ever purchase of a new car. It will likely be my last. As part of the purchase of the car, it came with a maintenance program for the first four oil changes or some such. I heard this big old song and dance from the salespeople about how amazing their service department is. Here is is, I am at 6,000 mile service and I scheduled a service appointment for 8:30am on Friday. I arrive...EARLY...and check in my car. My first ever time of using Subaru service, and they give me a tracker app. I start to walk about a mile down the road to eat since I am stranded while they work on my car. They called to let me know my alignment was off too and that they could fix it. I told them I just got it aligned, but figured if anyone can fix a Subaru, it would be Subaru. Again, this is at 6,000 miles. I was at the Farmer Boys down the street for nearly two hours and the tracker app showed that they had yet to even look at my vehicle. Upset, I began to walk back. It had been sitting for two hours, and the oil change, tire rotation and alignment meant that it would be at least 1.5 hours more of wait time, and I had things I needed to get moving on. I made it back to the dealer, and the car was still in the intake area. I showed the app status to the person at the desk, who then both him and the person next to him started to shuffle papers around before saying "oh we are starting it now". Livid, I went outside to literally and figuratively cool off, as I canceled meetings and canceled my doctors appointment. Not even 5 minutes later, someone from Subaru claimed my car was all ready. The app still showed they have not started on it. I pointed out the fact that it is physically impossible to perform an oil change in 5 minutes, let alone rotation and alignment. I also pointed out that the person at the desk just said they are starting it NOW, so how is it already done? Arguing was going nowhere and he was trying to suck me back into the front office, but now that my day was imploded because of xxxx poor communication, AND I am at this point unsure if the scheduled maintenance even happened on my car. I drove home and called the service manager, giving them my cell number and customer number. Three hours later, he called a different number (my office phone, not the phone number I gave, or the phone number on file) and left a message but gave me the wrong number, so I had to call in to speak to them. The manager at first claimed that the tracker app I was stating was bogus because they don't even have a tracker app so he has no idea where my information may be coming from. When I pointed out it was from a DCH rep that sent me the URL to the tracking app, suddenly there WAS a tracker app. Then he got all wrapped around the axle on the tracker thing, because I pointed out that as of that time (three hours after I got my car back and a half hour after I took it to another mechanic for an oil change) it STILL showed they had yet to complete the inspection. The manager proceeded to change the status and had me check to verify. I stated that my issue is not the tracker status, but that I keep getting lied to. After being read the riot act for accusing them of lying, he then claimed they have TWO apps for tracking and it was my fault for not saying which app. So to reiterate...he went from they do not have an app, to they do have one, to then they have two. When I mentioned that I had to take my car to Pep Boys to try and verify that they did the oil change, this manager made sure to let me know that they got their money from the service. Isn't that nice? He wanted to let me know that even though I just spent 200 for inspection and oil change because of lack of trust due to constant lying and misinformation, they still got my money. More

My recent service for my Crosstrek went great. Julio took great care of me and I was in and out in no time! Julio took great care of me and I was in and out in no time! More

Anthony Pangilinan was more than helpful in assisting me with my transmission! I am forever grateful for his help. with my transmission! I am forever grateful for his help. More

Absolute professionalism from Joe my service advisor! Thank you! till the next service we will see you then Thank you! till the next service we will see you then More

Had very non-stress service experience plus given free coupon for car wash! Total win win experience! coupon for car wash! Total win win experience! More

Pleasant honest service personnel; were able to handle our dead battery problem whereas the Subaru dealer in Temecula advised it would take three hours and we might need to come back tomorrow. our dead battery problem whereas the Subaru dealer in Temecula advised it would take three hours and we might need to come back tomorrow. More