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DCH Toyota of Simi Valley - Service Center

4.7

141 Lifetime Service Reviews

2380 First St., Simi Valley, California 93065

141 Reviews of DCH Toyota of Simi Valley - Service Center

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November 08, 2018

"Was pleased by Michael Harry's attention."

- mrpkguy

Previous visit was less than satisfactory and will take time for that experience to heal. Michael made up for the deficiencies of the last visit.

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Recommend Dealer
Yes
Employees Worked With
Michael Harry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 04, 2018

"Excellent Customer Service"

- adpeace2018

I came in after work around 4:30 pm with a huge nail in my tire and Pat and Mannie took me right away and fixed it. I was so grateful. I waited in the spacious and relaxing DCH waiting room. It took under 30 minutes to fix and I was on my way home. What service!

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Recommend Dealer
Yes
Employees Worked With
Patrick Krainc
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Junior and Mannie
November 04, 2018

"Standard service"

- Candy Portman

Everyone was courteous and caring. My service needs were taken care of in a fast and thorough manner. I was very satisfied with my appointment and service that was done

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Yes
Employees Worked With
Michael Sheets
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Don’t remember their names
October 18, 2018

"Great service "

- Redda2go

DCH Toyota of Simi and their service bay staff are exceptional people . Amanda Robinson is a star. She goes out of way to make the experience easy. She’s very helpful and knowledgeable. The mechanics are also high quality and knowledgeable. My only complaint is that my vehicle is just out of its extended warranty and I was not notified it was ending . Just as soon as the warranty ended my AC and defrost system had gone on the fritz . The cost of repair is very high , so it will be put off . all in all the vehicle has a clean bill of health thanks to the care by DCH Simi

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Recommend Dealer
Yes
Employees Worked With
Amanda Robinson
October 17, 2018

"Maintenance experience"

- JH

Mark explained what was to be done and then explained the results. He was efficient and his estimated time for the car to be ready for pickup was accurate.

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Recommend Dealer
Yes
Employees Worked With
Mark
October 13, 2018

"Excellent service and very speedy"

- Happy Customer

Excellent service and very speedy. I also like the coffee machine, it makes very good coffee. The surroundings are very comfortable and clean. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Patrick Krainc
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 06, 2018

"My Time at Toyota Service"

- Lee67

All the people were very helpful. I especially was impressed with the service advisor, Mark Platz. He was a gentleman, who assured me of my services to come (I have yet to use the 35000 mile service) and educated me re the wonderful shuttle service. The whole experience was easy and will tell my friends about your dealership. You have my loyalty. Thank you, Lee

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Recommend Dealer
Yes
Employees Worked With
Mark Platz
September 16, 2018

"Efficient and thorough. "

- vandamage

We took are car in for the 50K service. We got a call indicating some more minor repairs, including a "check-engine" light, were needed. It was $100+ for them to investigate the "check engine" light, so we approved that. When we went to pick it up, the service guy said the light was on because the gas cap was not completely screwed in. At first I thought "great....$100 to screw the gas cap" but the service guy said he did not charge for it! I was quite pleased at their honesty and them not charging them for investigating the engine light issue. Plus, in their waiting room, they provided free cold bottles of water! Nice touch.

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Recommend Dealer
Yes
Employees Worked With
Patrick Krainc
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 11, 2018

"Service "

- Vivian

Quickest oil change on record! They told me that 2:30 on a Monday would be the best time to come in for a quick appointment since I have to wait for it. They were right.

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Yes
Employees Worked With
August 27, 2018

"Fast and easy"

- J.V

Excellent customer service. Professional and courteous. Service was fast and efficient. Would not take my vehicle any where else. I recommend Mike H to all my freinds and family.

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Recommend Dealer
Yes
Employees Worked With
Michael Harry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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