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DCH Toyota of Torrance - Service Center

4.4

92 Lifetime Service Reviews

2909 Pacific Coast Hwy., Torrance, California 90505

92 Reviews of DCH Toyota of Torrance - Service Center

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May 16, 2018

"A cut above the rest"

- Tracy

I bring my car in every 6 months for check up and have never been disappointed. Bar service agent treats us like family And he pays attention and answers our questions

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 17, 2018 -

DCH Toyota of Torrance responded

Thanks for the awesome review! We appreciate your feedback of our business and we look forward to doing business with you again in the future. Sincerely, Chris Hunter, General Manager

March 23, 2018

"Pleasant, efficient, knowledgeable and got the job done!"

- WILLIAM L WELDON

I was taken care of very well. I was loaned a car so I could run my errands for the 6 hour service on my air bag.

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Recommend Dealer
Yes
Employees Worked With
Margaret Kang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 26, 2018 -

DCH Toyota of Torrance responded

Thanks for the awesome review, we appreciate your feedback! We hope to see you back in the service department in the future. Sincerely, Chris Hunter, General Manager

November 21, 2017

"Won't take responsibility"

- DCHSucks

I take my 2008 Camry in for normal maintenance, as I have always done at DCH Toyota. The next thing I know, my car will not be released back to me because the threads on my oil pan are stripped and I need the oil pan replaced - otherwise the drain plug will fall out and leak oil everywhere. That's funny because I wasn't leaking oil on the way over there... their explanation is that the wear and tear of oil changes eventually will strip the threads. So I have to pay for how they mistreat my car every time I take it there for an oil change? They are ripping out the drain plug and jamming it back in to save time so they can move on to other customers, and they think it is OK for me to pay for their business practices. If I asked Toyota HQ how many oil changes their oil pan is designed to handle, do you think they would confirm that it should last 30 to 40 oil changes, then give out? If I changed the oil myself, there is no way that would have happened, but apparently there is now an oil pan tax on oil changes when you pay them to perform the service for you.

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Recommend Dealer
No
Employees Worked With
Dec 15, 2017 -

DCH Toyota of Torrance responded

We are very sorry to hear about your recent visit to our dealership. We understand your frustration and we would like to have the opportunity to learn more about your experience and hopefully gain your business back. Please reach out to me directly and we can discuss things further. Sincerely, Sean Evans, Fixed Operations Manager

November 18, 2017

"I stopped coming here. Only for factory issues. "

- Nomoretoyotaforme

Sat and waited for 20 min. 10 cars taken around me. Had an appointment too. Horrible service. I took my car back here because there was a recall on the sliding doors but while they were fixing that, they broke the sun shade. So now I’m back here for that! my next car will not be a Toyota. :( Horrible service.

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Recommend Dealer
No
Employees Worked With
Idk
Dec 15, 2017 -

DCH Toyota of Torrance responded

We are terribly sorry to hear about your recent experience at our dealership. We take customer satisfaction very seriously and we would like to have the opportunity to make this up to you. Please reach out to me directly and we can discuss you review further. Sincerely, Morgan Coyle, Sales Manager

June 04, 2017

"Comfortable, easy and quick"

- TaraScion

Every time I visit this dealership I leave happy and my car feels great. Sean and his team always seem to have a family atmosphere; they get you in and out and work with your budget. When I visit DCH i know I will be taken care of.

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Recommend Dealer
Yes
Employees Worked With
Sean Evans
Jun 09, 2017 -

DCH Toyota of Torrance responded

Tara, that is awesome to hear! We are happy to hear about your recent visit to our service department. Sean is a great asset to our team, and we are glad he was able to help you with your vehicle. We look forward to seeing you back in the dealership in the future. Sincerely, Chris Hunter, General Manager

May 31, 2017

"they fixed it"

- quiet 4 runner

I had a noise with my 4 runner that would only last for a few seconds, just as it was started and only on a cold! cold! winter day. So on a warm day in May with regular maintenance I mention it to Richard and he talks to Caesar. Noise is gone. Hail Caesar! Kudos Richard. Thanks Sean

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Recommend Dealer
Yes
Employees Worked With
Richard, Caesar and Sean
Jun 09, 2017 -

DCH Toyota of Torrance responded

That is so awesome to hear! We are very pleased you were able to get this issue fixed, and we appreciate your feedback. We look forward to doing business with you again in the future! Sincerely, Chris Hunter, General Manager

May 31, 2017

"Amazing customer service!!"

- Trish M

I came in to service my 2015 Toyota Corolla and received amazing customer service. I had the car for over 2 years with over 17k miles so the car needs some maintenance. Sean was there to assist me immediately and answer any of my concerns and questions. Not all dealer would attend to you or assist you like DCH Toyota would. Some would just want you in and out or get your money but not this one. Sean was of great help. I would recommend this dealer.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Evans
Jun 09, 2017 -

DCH Toyota of Torrance responded

Trish, we are so happy to hear about your recent visit! We are glad our staff was able to help service your vehicle. We look forward to seeing you back in the dealership in the future. Sincerely, Chris Hunter, General Manager

May 31, 2017

"This Service Department is TOP NOTCH!! "

- Swhitaker27

I am never disappointed when I bring my car in. I am always treated as a valuable customer and informed of all the work being done on my car. When additional work is needed on my car, they call me immediately and give me a complete update, pricing and recommendations. I always feel that they have my safety and the condition of my car as their first priority. Most people dread taking their car to the dealer for service but I look forward to it. I know that I will be well taken care of and treated fairly. I HIGHLY RECOMMEND them for any service needed on your vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Daniel Poplar, Sean Evans
Jun 09, 2017 -

DCH Toyota of Torrance responded

Thank you for the awesome review! We appreciate all your kind words and are so happy to hear about your past experiences to our dealership. We look forward to continuing our business and hope to see you back in the dealership soon. Sincerely, Chris Hunter, General Manager

May 31, 2017

"Excellence is customer service"

- AliaG

I just brought my car in for service and was pleasantly surprised at the attentiveness and ease of the process. The service writer was knowledgeable and helpful.

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Recommend Dealer
Yes
Employees Worked With
Jose V
Jun 09, 2017 -

DCH Toyota of Torrance responded

We are happy to hear about your recent visit to our dealership. We appreciate your feedback and look forward to seeing you back in the dealership in the future. Sincerely, Chris Hunter, General Manager

May 31, 2017

" Awesome service "

- Christine188

I had amazing service with my service manager Sean Evans and technician. They helped make a tough situation easy and I am extremely grateful. I would recommend getting your car serviced there to anyone looking!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Evans
Jun 09, 2017 -

DCH Toyota of Torrance responded

Christine, that is so great to hear! We are glad you enjoyed your recent visit to our service department, especially with Sean. We are very lucky to have him. We look forward to doing business with you again! Sincerely, Chris Hunter, General Manager

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