DELLA Honda of Plattsburgh

Just wanted to mention a positive experience that we had Just wanted to mention a positive experience that we had at Della Honda in Plattsburgh, NY. While shopping for a used Honda Civic, we spoke with s Just wanted to mention a positive experience that we had at Della Honda in Plattsburgh, NY. While shopping for a used Honda Civic, we spoke with salesperson Wayne Lapier by phone. He was very helpful in providing information on the cars available at Della Honda and about the Honda Certified Used Car program. Because he was not available on the day we made the long drive to Plattsburg, he asked his colleague Adam Walton to handle the sale. Our evaluation of the car, sales price negotiation and prep for delivery took basically all day. Throughout this time, Mr. Walton kept us informed and entertained, including a pretty good lunch recommendation. He was professional, articulate and patient. The day after we took delivery, Wayne Lapier took the time to answer a couple of concerns we had about the paperwork. The entire experience with both Adam Walton and Wayne Lapier was pleasant. Both men are a credit to Della Honda. More

I buy a car every 10 yrs. A couple of weeks ago I went to Della Honda to look around, NOBODY came out of the building to assist me in any way. It was a saturday and they were open for business. I couldn't b Della Honda to look around, NOBODY came out of the building to assist me in any way. It was a saturday and they were open for business. I couldn't believe it. I was out there walking around the lot looking at new cars for about 45 minutes and NOT A SOUL came out of the building. Is that the way to do business??? I think not and they lost mine, I bought a new car somewhere else. I can't imagine there service department if the sales department is that lazy. More

Drove 125 miles round trip three times to have a Honda Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man an Accord Coupe tail light lens replaced. The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man and specifically told him it was for a coupe. It took two weeks (they never called me) for the part to come in. I had to call to verify it had arrived and make an appointment. The second trip to install they discovered they ordered the wrong lens, it was for a sedan, not a coupe. They had to order another lens and it came in 2 days. On the third trip the new lens was installed. It took longer than the service man said and cost me more than his labor estimate. I checked out the installation after paying and the trunk carpet was never replaced so I did it myself. All in all, a less than satisfactory service experience. I have not been back. A customer rep gave me a follow-up call a few weeks later and I told her what happened. More

Great experience. The dealership even went out of its way to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Cana to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Canadians. Adam and his support team, always kept us upto date. He handled all the insurance issues, properly prepared all the appropriate customs documentation, and spent a good deal of time making sure we all understood all the features in the car. The staff went as far as providing quotes to fix and repair the body on my parent's car. The service department has always been just a phone call away for issues I have had. Once the battery went dead and the folks at Della walked me thru the start-up process over the phone. More

Had my s2000 in for transmission oil change. Parts department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info w department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info was correct, my owner's manual must be wrong. In a later call to the service manager, he told me they had made a mistake. The transmission only holds 1.6 qts. Service manager creditied me with one qt on my next service. What I think happened was the tech put 3 qts into a fluid pump and assumed he put in almost 3 qts in the transmission before the fluid came out the trans fill hole. Overall, a satisfactory outcome. More