In 2012 I purchased a vehicle from Della Suzuki in Plattsburgh, NY. At the time of purchase I inquired as to the history of the vehicle and was told that the previous owner traded the vehicle for a new Kizashi and was very pleased with it during the time he owned it. I also asked why the purchase price was moderately lower than the Blue Book retail price and I was told that the Plattsburgh area 'did not have much demand for a hybrid vehicle.' I was told by numerous sales staff during and post-deal that I would be much further ahead if I decided to re-sell the vehicle in the future.
Fast forward to 2014.
In April 2014, I expressed interest in two pre-owned vehicles in the Della dealership chain and had my car appraised for trade in value. The sales staff were 'shocked' to find that the vehicle had previous damage on a CARFAX report - the original owner had a front end collision that included air bag deployment and resulted in "structural" damage. Subsequently, I was offered $5000 and $8500 on a vehicle that has a NADA trade-in value of $10,800. I expressed my discontent with the manager, Ed Savage, on the telephone. He offered to have a sales staff call me back with an offer. The sales staff, Jason, then called me back the same evening and began an attempt to sell me a brand new Outlander Sport to the tune of $23,000 to "help me out of a bad situation" and "attempt to make things right." His words were, "if you like the vehicle, we'll make the rest work."
The following afternoon I went to the dealership and test drove the Outlander. While I did so, Jason put a couple offers on paper, both of which increased my current monthly payment by $125 and $175 respectively. I continued to voice my upset with the situation, expressing that I was sold a vehicle without full disclosure as to a jaded history, deceived as to the eventual re-sale value of the vehicle, and was then pushed into another deal in which I would have lost even more money.
That afternoon I called the dealership and spoke directly to Ed Savage, the General Manager, to attempt to get a clear picture of why I was still being sold vehicles that were not right for my needs at the moment. Ed was argumentative, combative, and continually interrupted me when I was trying to express my opinions and express feedback as to how I had been mistreated, deceived, and taken for more money than I care to count. When I expressed my thoughts of his and his staff's poor customer service performance, he interrupted me and stated paltry customer service ratings as a combative disagreement to my observations. After countless interruptions, I told Ed that I simply wanted to finish my thoughts and I would leave him alone and his words to me were: "That would be great, thank you."
If you are looking to purchase a new or used vehicle, I would not recommend the Della Auto Group. This sales team has left me very dissatisfied and disappointed with the auto buying experience.