Dahl Ford - Davenport

Customer Service they seamed to know what they were doing and if not they found someone who did. Cant say much about the service end have not had any thing worked on there yet and hope it is a long time be and if not they found someone who did. Cant say much about the service end have not had any thing worked on there yet and hope it is a long time before i need to. The friendliness of all that we ran into was good no one seemed in a bad mood and they looked like they enjoyed there work. The Overall Experience we had was great considering it is a car lot. I am not sure any one wants to have to buy a different car but it was painless. Thanks to all that helped out. Price we all want it cheaper. lol thanks again W.T.Hingst More

I have a highly-modified 2005 Mustang and typically take it to my regular mechanic. As a general rule, I try to avoid dealerships like the plague. However, I recently had a particular problem that was, I it to my regular mechanic. As a general rule, I try to avoid dealerships like the plague. However, I recently had a particular problem that was, I felt after a LOT of consideration, probably best left to a Ford dealership to resolve. I bought my Mustang at Dahl Ford and knew it had a decent air of professionalism about the place. I contacted Dan Wich by phone and arranged to bring in the vehicle. Before the day of my appointment, I went out to meet with Dan in person. I wanted him to see my Mustang (seeing it gives everyone a pretty good idea of how "special" it is to me). I again explained the problem, and Dan left me feeling comfortable in my decision to leave my Mustang with the Dahl service department. When I brought it in on the day of my appointment, April Ricketts handled things... took my keys, went over the work to be performed, et cetera. She arranged for someone at the dealership to drive me to work that morning (and when the work was all done, to pick me up from work). She, like Dan, also made me feel like my Mustang wouldn't be "hurt" while in their care. Later that day, Dan called me at work and told me they had identified the problem, located the correct replacement part, and gave me a cost estimate. I gave him my permission to proceed with the work. When everything was done, and I picked up my Mustang, the problem (an issue with the lumbar support) was resolved to my satisfaction, there was no damage to the interior, and a walkaround revealed no dents or scratches. All in all, it was a pleasant experience and actually came out a bit cheaper than I was expecting. Dan and April are professionals, courteous, and they treat you like people, not just portable wallet carriers. Though I am still going to avoid dealerships like the plague... at least where my Mustang is concerned... I have no problem whatsoever in recommending Dahl's service department. If you deal with Dan or April, I believe you'll be taken care of properly and in a manner to your liking. More

Javier was very helpful and friendly. He was a low pressure salesman and took time to answer all of my questions. Terry was also friendly and knowledgable. I didn't even plan to buy a car that day, bu pressure salesman and took time to answer all of my questions. Terry was also friendly and knowledgable. I didn't even plan to buy a car that day, but I did my homework before stopping in and Dahl had a car on the lot that truly fit my needs. It was priced fairly and I felt I got a fair price for my trade in. More

I have NEVER had such a great experience in buying a new car. I am 73 years old and this was by far the best time I have ever had in buying a new car. Lisa is by far the best. Dahl Ford wanted to sell me a car. I am 73 years old and this was by far the best time I have ever had in buying a new car. Lisa is by far the best. Dahl Ford wanted to sell me a car and I wanted to buy a car and they worked with me every inch of the way. More

Javier made sure I was looking at the correct truck from the very beginning to make sure it would do the job I wanted it to do. We looked at all options on other trucks but we came back to the first one h the very beginning to make sure it would do the job I wanted it to do. We looked at all options on other trucks but we came back to the first one he recommended.That is the truck I bought and couldn't be happier. Thanks Rick W More

My wife and I were on a trip to Michigan when our Ford My wife and I were on a trip to Michigan when our Ford Freestyle had trouble with the transmission- the only time we ever had any problems with it. My wife and I were on a trip to Michigan when our Ford Freestyle had trouble with the transmission- the only time we ever had any problems with it. It just so happened that this happened very near the Davenport exit. We were able to drive it, but not at highway speeds. We were able to stop at a local business and found out that we were near a Ford Dealer - Dahl! At least we thought we could get it looked at and be on our way. So we called Dahl and found out we were only 3 miles away. We sat in their spacious and nice waiting room while they looked at the car. I picked up a book in the waiting room and found out that they were a very prestigious Ford dealer and had been in business for over 5 generations. Well, they came in to the waiting room and notified us of indeed a transmission problem that could only be repaired the next afternoon- due to a parts delivery needed. Since we really didn't know what to do, I decided to look at some of the used cars on the lot JUST to see if we had any interest. We were directed to a salesman Javier. He was very perceptive and showed us around the used car lot at the type we were looking for. We already knew that if we bought another car, it would be used anyway - since we live on a gravel road in Iowa. Javier found us a Ford Edge that had only 28,000 miles on it. It looked good, but at first we weren't ready to pay the first offer with our trade in. As we were leaving to eat lunch in town - to drive our car, Javier offered for us to take the Edge and see how we like it. I agreed, liked the ride and my wife liked the car too. After checking the blue book values and trade in via my son over the phone, I felt more comfortable with the prices, not having the time to think about it before. I called Javier from the restaurant and told him what I was willing to give for the Edge after the trade in. After I got back and we talked about it, he came back with a contract, and we had a new car to continue our trip in! We noticed everyone we talked too was very happy to be working there. Everyone was so helpful - better than any other car dealer I have ever been in- and I'm 65 yrs old. Javier was very good to work with and we would recommend him to any customer. Jim & Annette Morris - just traveling through More

Terry was very helpful in a time when we were pressed for a newer, more reliable vehicle. He was patient and accomodating, aiming to find the most logical vehicle for our situation. We would recommend his s a newer, more reliable vehicle. He was patient and accomodating, aiming to find the most logical vehicle for our situation. We would recommend his services to any friends interested in a new vehicle. More

I would recommend Dahl to everyone for what they did. They were incredible helping me when nobody else would. Renee was magnificent too! All were! They were incredible helping me when nobody else would. Renee was magnificent too! All were! More

I bougth my very first brand new SUV. Jim was more than patient with me as we walked around from suv to suv. We deciced on a Brand New 2012 Escape FORD. I could not be more happier with my purchance. Jim patient with me as we walked around from suv to suv. We deciced on a Brand New 2012 Escape FORD. I could not be more happier with my purchance. Jim was very helpfull and explain all the bells and whisles on the SUV.. In the past 3 years I have sent 2 people over to Jim for car help and Jim was always willing to look and find what they needed.. So I thought it would be mine turn for a new car.. I will always send people over there andi have nothing but great things to say about the dealership and its sales people.. Oh and Terry Nelson in financing was great help too.... Thank you so much.. I'll be back in a few years wanted a new SUV... Alisa A Marietta More

I appreciate all the hard work put into securing this deal as well as my questions being answered; informative and service excellence. Great work and a well job done Nathan, you have earned a loyal cust deal as well as my questions being answered; informative and service excellence. Great work and a well job done Nathan, you have earned a loyal customer; Nathan is a valuable asset to Dahl Ford, which is why I will recommend family and friends as well as make my next purchase at Dahl Ford. More