Dahl Ford - Davenport - Service Center

I bought a car from Dahl a few months ago and my sales experience was awesome. Javier was easy to work with and understood my reasons for trading my truck and only wanting a specific type of car. I purcha experience was awesome. Javier was easy to work with and understood my reasons for trading my truck and only wanting a specific type of car. I purchased the vehicle I wanted and was happy Javier was able to find the vehicle and have it shipped in. Now begins my story.... The same day I purchased the vehicle and the day after I called and complained about the brakes squealing. I was not happy with this as brakes should not sound this awful. I took it in and Mike took a look at it since it was Javier's day off. Of course they didn't make the awful sound when Mike was listneing. He told me to drive it a little more and see what happens. Next day I took it back again because I couldn't stand it. Javier took it down to service to have them look at it. Service says the brake pads are brand new or near new and the brakes squeal a little bit. I said this is not a little bit....really irritated. Service said the squealing will stop once the pads are broke in. ok....I said I would drive it a little more and see what happens..... we are now in June, 3 months later. The brakes continue to get worse, I can't stand it and call Javier and tell him about the brakes and tell him I am ready to trade it. He tell me to bring it in the next day and he will get it looked at again. I did and service decides they would soak my brake pads in what they call no squeal and that this should help for a while. Not really, we took the car for a test drive before I picked it up and they were squealing as soon as they warmed up. Josh was very concerned and went to speak with Javier and other members of the sales team to see what could be done. They sent me home because they needed to discuss options. Javier called me bright and early the next morning to discuss trading it in. Meanwhile I had done some research and talked to people and found out that if brakes are making that much noise when they are heated up they are defective brake pads. Talked to Javier and discussed this with him and it was a safety issue. Javier was concerned this whole time because he knew I was not happy with my new car, I mean I was ready to trade I was hating it that much. Javier was able to arrange new brake pads and rotors. Its been several days since I received the car back from service and I am 100% happier with the car! It hasn't made a noise since! Javier was awesome once again! He went above and beyond to make sure I was happy with the car I purchased! Josh in service was awesome also! They both understood why I was hating the car after listening to the way it sounded. Thank you to both Javier and Josh! I will for sure be back to see you! More

I was passing thru and stopped to get an oil change and have a front end noise. I had an appointment and was there before 8 a.m.. I advised my service advisor, April, I needed the truck back by 3 pm. have a front end noise. I had an appointment and was there before 8 a.m.. I advised my service advisor, April, I needed the truck back by 3 pm. About 2pm I called to check on the status. After checking, I was advised they had not worked on the truck at all. Very disappointing. Wasted a day siting in Davenport waiting, for nothing. Picked up the truck and moved on to try and have the work done elsewhere. More

This was our first visit to Dahl Ford. We were looking for a late model used Edge until we learned what great deals were available on the 2012's. Our salesman, Kenny McGinnis thought we might like to see for a late model used Edge until we learned what great deals were available on the 2012's. Our salesman, Kenny McGinnis thought we might like to see what's new on the 2013 and they had one that had just come in the day before and was in the wash bay. Kenny went to get it for us to look at and we liked it from the beginning! Kenny was awesome at describing the features of the car and the differences from the 2012. After a thorougly enjoyable test drive, we were pretty much convinced that this was what we were looking for, but how could we afford it? Kenny patiently worked with us on getting the most out of our trade and the sales management was very receptive to our offer and deal suggestions. Since this was only one of two 2103 Escapes in the Quad Cities, we knew we didn't have a lot of bargaining power, but were pleased with the deal that we could agree to with the management. Now, for the trip to the Business Mananger, where they traditionally try to add to your bottom line---Not the case. We did buy a couple add-ons, but only because we intended to from the start. We were not pressured by anyone, at any point during the deal. Dahl Ford was a pleasant surprise in car buying!! More

I was visiting Iowa and my 2000 Mercury Sable key fob did not work and i couldn't get my locks open and i pulled into Dahl Ford and James Drummond overheard me talking to a salesperson who told me the servic not work and i couldn't get my locks open and i pulled into Dahl Ford and James Drummond overheard me talking to a salesperson who told me the service dept was not open on Saturday. James came up to me and asked if he could help me and i told him about my problem and he took the key and re-programed my key and it worked awesome. James went above and beyond my expectations. He was so helpful and maked sure that i did not have any more troubles. James is defintely a true asset to Dahl Ford. I would rate James a 10 in customer satisfaction. Thanks again James Kay Carroll Pekin, ILlinois More