This was my first time working with Dale Willey Chrysler
Dodge Jeep Ram. I was interested in purchasing a 2018 Ram 1500 Laramie Ecodiesel and inquired on Saturday as to the price on their website as a Blac
Dodge Jeep Ram. I was interested in purchasing a 2018 Ram 1500 Laramie Ecodiesel and inquired on Saturday as to the price on their website as a Black Friday price was listed. I received a prompt response from the Internet Manager, Doug Spencer, who shared the price with me. Later that day, I received an email from Ryan Pfannenstiel, their GM, to let me know that he would honor the Black Friday price the next week. We continued to email about the out-the-door price. Due to COVID, I wanted to complete as much of the process virtually. On Monday, I made an appointment to test drive the truck. I was told by Ryan to ask for Brice Ackerman, the Sales Manager. When I arrived at the dealership, I was told that Brice wouldn’t be helping me, but that Sarah would. While I took the truck for a test drive, the dealership assessed my trade. When I came back, I told Sarah that I needed to review their offer with my wife. Sarah and I began to text back and forth the next day to negotiate the offer for the trade. Correspondence was frequent until later in the day. Before noon, I sent my offer and it was understood that if it were accepted, I would be buying that truck. A couple of hours went by, so I reached out to Sarah again. About 30 minutes later, she responded that the truck had been sold. I was in utter shock. At no point did they ask for a deposit to hold the vehicle. The dealership knew I was serious about purchasing the truck and made no effort to let me know that someone else was interested. Per the Autocheck, the truck had been on the lot for 3 months. So, despite Sarah’s assertion that it was a “highly desired truck,” it wasn’t too desirable. To date, nobody except for Sarah has offered an apology for this incredible lack of salesmanship and respect. In fact, Ryan Pfannenstiel, the GM, has texted me as if nothing happened still trying to sell me a truck, knowing full well what happened and that I was not interested in any other truck. Think twice before shopping at any Dale Willey dealership as this could be a culture issue.