Bob Sight Chrysler Dodge Jeep RAM

Great customer service. They got my vehicle in quickly, did a thorough job and I was pleased with the overall experience. They got my vehicle in quickly, did a thorough job and I was pleased with the overall experience. More

Incredibly inattentive and quick to refuse responsibility for their shortcomings and made claims that they refused to support. Hopefully they'll see these negative reviews and take them seriously enough to c for their shortcomings and made claims that they refused to support. Hopefully they'll see these negative reviews and take them seriously enough to change how they choose to do business. More

Test drove the vehicle prior to it being serviced and it had no issues so I purchased it pending service. After service and detail the touch screen was fried and had to be replaced which is the only thing t had no issues so I purchased it pending service. After service and detail the touch screen was fried and had to be replaced which is the only thing they have covered. Within the first week the check engine light came on, I told them exactly what was going on with the check engine light as I had it looked at else where prior to taking it back to them and all they said was yeah that's what our code reads as well. Did nothing to fix or look into fixing this. But the main reason I was taking it in was I had a coolant leak that I could visually see. However, since I had to fill the coolant to drive it in to them, when they looked at it they said there was no leak. At no point did they run any actual diagnostic test, only visually looked at the vehicle. Would act surprised when I asked about particular tests they should have completed. 3 days later when I went to pick up the vehicle that they claim had no leak was low on coolant so I pointed it out. In addition to the lack of service I received, I was also talked to as if I have no clue what I am talking about because of my gender. If I could give a ZERO rating I would due to this lack of customer service as all these issues were within the first 30ish days of purchase and their lack of service knowledge. When purchasing the vehicle they made customer service look like it would be great, however, once purchased the tempo of customer service changes. More

Horrible customer service at the Jeep dealership. Kept my Jeep the first time for 10 days due to lack of parts and employees calling off work. Next time around, called in for a repair and was told th Kept my Jeep the first time for 10 days due to lack of parts and employees calling off work. Next time around, called in for a repair and was told that it would be the following week before they could get me in because of Technicians calling in sick. What the??? So I take it in a week later, and they keep it 3 days for a simple repair. Did not offer a loaner, kept making excuses. Only made the repair after I talked to the manager and told him "employees calling in sick" is not the customers problem. So then he told me to call Ryan the district manager. Ha, what a joke. Called Ryan P. twice and left messages, and he did not call back until the 3rd day. He was rude, obnoxious and full of excuses. I can see why the dealership is horrible, because customer service is usually passed from the top down! Don't use this dealership, we as consumers deserve better. WAKE UP DALE WILLY OWNERS. Go read your reviews. People are sick of your lousy service. More

The Dale Willey Jeep dealership took advantage of my mother when she was getting her car battery replaced in their service department and ended up selling her a new car under false pretenses. My moth mother when she was getting her car battery replaced in their service department and ended up selling her a new car under false pretenses. My mother bought a 2021 vehicle from Dale Willey in fall 2020, and in April 2023, she only had 1,300 miles on the car, and her car wouldn’t start one morning. She took the car to the dealership for repairs, and they advised that the battery needed to be replaced, and they told her she needed to drive the car every day for the battery to stay charged. My mom was upset because she didn’t want to drive her car every day just to keep the battery from dying. On the next service visit to get the second battery replaced (her vehicle model has two batteries), the service department told her that the battery would die again if she didn’t drive it every day. After the service department told her this, my mom was scared to drive the car any longer, and went to the sales department to trade-in for a different car, thinking that another vehicle wouldn’t have the same battery issues. The sales department neglected to advise her that any new car would have the same battery issues if not driven regularly. My mom has some issues with her short-term memory, and did not negotiate the price, and the dealership even lead her into a 60,000-mile service contract for an additional cost. In sum, she financed nearly $30,000 on the new vehicle, which was only a slightly nicer 2023 car, solely because she thought it would fix the battery issue she was having. After speaking to my mother about the issue and explaining to her that the new car would still encounter the same battery problem, and concerned about her finances, I called the dealership the day after she purchased the car to ask if there was any way she could return the new car and have her old car back and just get its second battery replaced. My mother no longer wanted the new car and felt she had been misled by the sales team. She barely drives as it is and should not be spending this kind of money unnecessarily. I spoke to Chris, a manager at Dale Willey, and he acknowledged that any car that isn’t driven enough would have issues with the battery and agreed that a new car was unnecessary. I shared with him that my mother is a senior citizen with cognitive decline who made an impulsive decision based on the good faith of the dealership’s advice, and that it showed negligence that the sales department was not transparent about the battery issue repeating on any new vehicle, and on the service advisors for not communicating more appropriately. Chris then spoke to the owner of Dale Willey, Greg Mauer, to see if my mom could return the new car and get her old car back as it had been less than 24 hours since the transaction. The owner confirmed that although they had the ability to unwind the sale, the contract was binding, and there was no recourse for buyers in the state of Kansas after purchases once paperwork was signed, so they were choosing not to rescind the sale, full stop. I am disappointed at the dealership’s lack of transparency in dealing with my mom, and for their lack of grace when dealing with a senior citizen with cognitive decline. I find this action to be not only disappointing, but reprehensible. They were given an opportunity to make things right for a repeat customer, for a retired teacher living on her own with a fixed income, but they put their sale and bottom line before their community without remorse. Disgraceful. More

Austin the salesman did a great job helping me and answering my questions and very professional answering my questions and very professional More

Had a great experience. Austin the salesman was great and made it very easy for me made it very easy for me More

Great experience from start to finish, Austin was very responsive and helped stream line my experience as I needed my vehicle in a timely manner. We where able to figure almost everything out before I eve responsive and helped stream line my experience as I needed my vehicle in a timely manner. We where able to figure almost everything out before I ever arrived at the dealership. Austin even went above and beyond by driving me out my title work and floor mats personally, which was at least a 30 min drive for him! I would recommend austin to any one, great customer service! More

Customer service was outstanding. Austin the salesmen was very polite and helpful. He answered all of my questions and made buying a vehicle an easy experience. very polite and helpful. He answered all of my questions and made buying a vehicle an easy experience. More

I was willing to give them a chance despite their poor ratings. I found a 2021 Jeep Willys with an eco diesel and was corresponding with them about the unit. Wanted to make sure it was available before ma ratings. I found a 2021 Jeep Willys with an eco diesel and was corresponding with them about the unit. Wanted to make sure it was available before making the trip. Get an email saying they want to go over some details before we head that way. The vehicle was listed for $45k online. The salesman calls my husband and tells him “you know how the market is right now”. Then proceeded to tell him they have a $5k up charge on their vehicles! Seriously?! Post it for what the sales price is. Oh, yeah…can’t do that or no one would be interested in your stuff at all with your less than stellar reviews and your $5k up charge. Pathetic customer service. I guess every business should just start charging an additional 10-15% when you go to pay. Wouldn’t that be a great surprise at the grocery store? Won’t be getting my $45k… More