I would like to write a review on Armando Mendoza (online sales) and Albert Walker. These salesman falsely led my husband to believe he was approved via online sales. Told my husband to come in and sign paperwork.
While my husband was signing finance papers, the finance manager realized my husband was signing for a 2020 when it should be a 2021. Only to find out, the 2021 deal was never submitted and the 2020 was not available. Gave us the run around and never called back to fix.
Also, had another representative to take my husband home, being that he was offered to be picked up from work by dealership to come sign contract. We understand all deals cannot be done. However, the customer service and the way they handled my husband who had just gotten off a night shift; was very unprofessional.
The old "bait and switch" game is played out. What is the point of online sales if you are not going to honor what was told and sold? Refused to structure the sale to fit the banks deal, waisted our time, and all the finance lady could say was " I just push the papers".