Dallas Dodge Chrysler Jeep RAM

2 time customer and I love it here Great customer service 2nd great vehicle thanks so much Chris Hogan and Valentine Daniels I was the crier 😊 but thank you for everything I love my new car!!! 2nd great vehicle thanks so much Chris Hogan and Valentine Daniels I was the crier 😊 but thank you for everything I love my new car!!! More

⭐ 1 Star — Avoid Dallas Dodge for Service I brought my 2023 Chrysler Pacifica (gas, non-hybrid) to Dallas Dodge for battery drain and electrical issues — problems these vans are well-known for. The vehicl 2023 Chrysler Pacifica (gas, non-hybrid) to Dallas Dodge for battery drain and electrical issues — problems these vans are well-known for. The vehicle is barely two years old with around 40K miles, and I purchased a Mopar Maximum Care extended warranty that specifically covers electrical and charging-related components. After describing the issue and mentioning that the batteries wouldn’t hold a charge, I was told both were “bad” and that the only way to diagnose anything further was for me to pay $1,250 to replace both batteries first. The same Mopar batteries cost roughly $400 total and are easily accessible under the hood. When I questioned this and explained the warranty should apply, I was told “batteries are wear items,” and offered no real diagnostic work beyond a basic battery test. When I declined the battery replacement and asked to take the vehicle back for warranty evaluation elsewhere, they then added a $200 “diagnostic fee” for that quick battery check. The manager even stated, “We’re in the business to make money.” That summed up the experience. This is a near-new vehicle, under warranty, with a clear electrical issue — and I was offered no help, no explanation, and a large bill instead. Avoid this service department. More

I took my car in for a repair that we believed would be under the purchased warranty. When I picked it up, I was charged for the repair and told it wasn’t covered. However, when I called the warranty compa under the purchased warranty. When I picked it up, I was charged for the repair and told it wasn’t covered. However, when I called the warranty company they said it should have been covered and they had no record of a denial. At their suggestion I called the service manager to ask the reason for denial. After two messages I was assured would be placed in his desk, a Facebook review which received a canned reply signed by the service manager, and 2 voicemails left directly on his voicemail, I still have received no response with the reason for the denial of a repair the warranty company said should be covered. More

Great fast service! Staff was very friendly during my time there! They keep you in the loop with updates and pricing as they are servicing your car! Staff was very friendly during my time there! They keep you in the loop with updates and pricing as they are servicing your car! More

My service advisor Vilma is fantastic. Very attentive and someone who explains your vehicle In. Full detail. She is a rock star!! Very attentive and someone who explains your vehicle In. Full detail. She is a rock star!! More

Great service department and great prices. Most affordable and efficient service. Highly recommended and will return. Most affordable and efficient service. Highly recommended and will return. More

All went perfect. No surprises. Service writer was exceptional. Prices were as advertised. I was done snd gone in 2 hours. Oil change. Cabin filter and brsje pads repl No surprises. Service writer was exceptional. Prices were as advertised. I was done snd gone in 2 hours. Oil change. Cabin filter and brsje pads replaced. More

Customer Service is great! Very welcoming dealership and convenient service durations. Extremely comforting waiting lounge! Very welcoming dealership and convenient service durations. Extremely comforting waiting lounge! More

The people who sits at the desk are rude. I feel that as a customer, I'm a bother to ask question. This is my second time there. Never again will I go there. They are the bad name of femal do I feel that as a customer, I'm a bother to ask question. This is my second time there. Never again will I go there. They are the bad name of femal dog. I was grateful to get the xxxx out of there. More

Well managed business, clean and quiet waiting room, running excellent coupon Always having pleasant experience there! running excellent coupon Always having pleasant experience there! More