Dallas Dodge Chrysler Jeep RAM

Our leased JEEP was in their shop for over two months earlier this year. When we finally picked it up, there was a huge scratch/dent in the rear bumper that had happened while the car was in service. We earlier this year. When we finally picked it up, there was a huge scratch/dent in the rear bumper that had happened while the car was in service. We had already been without a vehicle for two months, and there is no loaner program, so we opted to wait on repair until the lease was up since it was just a few months away. When we turned the vehicle in last month, they hit US with the charge for the repair through a final statement sent from US Bank. Not paying the bank would negatively impact our credit and Jay Hall, the manager, flat-out refused to reimburse us for the cost to repair the damage THEIR team did to the vehicle. The entire experience with Dallas Dodge was terrible, but this was beyond anything I could have expected. I hope ownership cares enough to make changes if they are paying attention to reviews. More

This location is always very neat and has a comfortable customer waiting area with a work desk. customer waiting area with a work desk. More

Atmosphere was friendly,employees seemed to be active and without any unnecessary negativity had my oil changed and work was completed in a timely amount of time will definitely return for any vehicle relate without any unnecessary negativity had my oil changed and work was completed in a timely amount of time will definitely return for any vehicle related issues and I appreciate the monthly flyers I’ve been receiving and hope to continue receiving them More

Worst customer service ever! Would not answer the phone. When I left messages, no one would call me back!! After 2 weeks they finally fixed the problem! Did not get a sorry fo Would not answer the phone. When I left messages, no one would call me back!! After 2 weeks they finally fixed the problem! Did not get a sorry for the inconvenience, nothing!! Will never go back!! More

Service writer Richard Morris provided excellent service from start to finish and made the warranty process painless. Thank you and your team for the outstanding work and service provided. I would definitel from start to finish and made the warranty process painless. Thank you and your team for the outstanding work and service provided. I would definitely recommend this dealership and its people. More

Got the work done in a timely manner and didn’t have a lot of extra work suggested lot of extra work suggested More

The service group welcomed me into the dealership and rushed my car issues to completion on my first visit. Many thanks to all involved. rushed my car issues to completion on my first visit. Many thanks to all involved. More

No complaints. Great customer service. I would recommend. Thank you for your speedy services. Ready next day Great customer service. I would recommend. Thank you for your speedy services. Ready next day More

Parts and services are good it just depends on the service advisor. Richard helped me both times and he looks like he doesn't like his job. He thinks just because I am a women driving a truck I don't service advisor. Richard helped me both times and he looks like he doesn't like his job. He thinks just because I am a women driving a truck I don't know anything about my truck. The report they gave me back said customer denied service on couple recalls. Which I never was asked or nothing I had to go back and ask him about it and he just said I will call you when parts are ready which never happened. I ended up making a second appointment because he never answered or called back. Just to get charged for the recall that was not fixed the first time. My truck was in the shop three weeks and he did not called or nothing to notify how long it was taking I had to call and ask for updates myself. People should be treated the same way not just because you're a woman and assume she doesn't know nothing you are not going to bother to ask or to explain the same thing you would if it was a man. More