Dallas Dodge Chrysler Jeep RAM

They broke my USB port and refused to fix it. I took my 2022 Chrysler Pacifica in for a recall software update. They pulled the dash insert out of my USB-C port on the dash and refused to fix it. I took my 2022 Chrysler Pacifica in for a recall software update. They pulled the dash insert out of my USB-C port on the dash and refused to fix it. To add insult to injury, the software update was done wrong (or not at all) and my backup camera quit working. The update should have taken 10 minutes ... I had an appointment ... I was there for 2 hours and 40 minutes. After I pointed out the damage it took them three days to return my phone call. Incompetent and irresponsible. More

Fast service, super friendly, very informative with updates on the truck service and any question I had. updates on the truck service and any question I had. More

It always took forever to get even a oil change. Two hours to four for a simple oil change which is advertised express. No customer value or value for a person’s time. Keeps you waiting until you fi Two hours to four for a simple oil change which is advertised express. No customer value or value for a person’s time. Keeps you waiting until you fix your mind to never return back. More

Re: their service department. They said my jeep would likely be ready on Wednesday. Then on Thursday, they said it WAS ready. I was dropped off Friday morning at 10:30 am to pick They said my jeep would likely be ready on Wednesday. Then on Thursday, they said it WAS ready. I was dropped off Friday morning at 10:30 am to pick up my car. But it wasn’t ready. After waiting an hour and a half, I asked to speak with a supervisor. If I hadn’t done that, I might still be waiting. More

No one from the service desk talked to me after taking my key. I was there only for oil change and it took more than two hours. Turned out the oil change was completed close to an hour ago, but there was no key. I was there only for oil change and it took more than two hours. Turned out the oil change was completed close to an hour ago, but there was no one at the service desk. More

Craig in the service department is PHENOMENAL. I dropped my car off on Wednesday and it was ready for pickup on Thursday. He had me feeling like I was at a Sewell Cadillac dealership. I will def I dropped my car off on Wednesday and it was ready for pickup on Thursday. He had me feeling like I was at a Sewell Cadillac dealership. I will definitely recommend this service and Craig especially to anyone. He was very respectful, knowledgeable and gave a reasonable explanation of my potential wait time. He made everything clear up front the possible costs and was true to his word. More

The dealership was very helpful when I dropped off my vehicle but I didn’t get very many updates from my advisor throughout the day and had to call the service department and wait on the phone for about vehicle but I didn’t get very many updates from my advisor throughout the day and had to call the service department and wait on the phone for about 30 minutes to see if my car was ready because I couldn’t reach the advisor directly since he wouldn’t pick up the phone. More

My salesman Alex was awesome! He got me in the vehicle I wanted and was persistent on finding exactly what I was looking for! He got me in the vehicle I wanted and was persistent on finding exactly what I was looking for! More

Easy in and easy out. Great service I know I can trust my truck with Great service I know I can trust my truck with More

My visit to the Dallas Dodge Dealership was a very pleasant and productive experience because of Amado Medina. He represents your dealership very well as an outstanding Sales Consultant. Of all of pleasant and productive experience because of Amado Medina. He represents your dealership very well as an outstanding Sales Consultant. Of all of the cars I have bought through the years, Amado has the most customer view I have ever met. I thank him for the amount of time he spent with me to understand the Chrysler I bought. He made it an enjoyable experience. More