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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

Overview
Reviews
Vehicles
3.9
587 Reviews
Call Dealership (214) 327-9361

11550 LBJ Freeway

Dallas, TX

75238

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Showing 587 reviews

August 09, 2024

Made them aware of an issue to look into. When I went to pick it up, was told the tech didn't hear anything. When I was driving home noise was still there letting me know the tech lied and di More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
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Aug 21, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 214-319-1292. I look forward to speaking with you. DEREK JOHNSON, SERVICE DIRECTOR

August 07, 2024

Exelente servicio buen trato muy buenos descuentos agencia muy limpia y lo bueno es que hablan español More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amado
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Aug 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hola José, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!

August 06, 2024

Friendly, helpful and knowledgeable service manager, great service and close to home. I am very satisfied with service on my Jeep. More

by skirksey56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
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August 06, 2024

I have taken my Chrysler to this dealership several times for service and work needed to be done on my vehicle. And every time I get my car back, I am not satisfied with the work that they do. I would defini More

by Nelsonferland5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership service center.
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Aug 10, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

August 01, 2024

They are the worst. No communication, rude, and don’t take accountability. They broke something while repairing a recall. I left my car perfectly fine and received it 2d More

by melissaolivo97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Waco, jesus and a technician. Derek Johnson has not answered any of my calls.
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Aug 04, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

melissaolivo97, Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding. In the meantime, if you would like to contact me please feel free to at ssliva@dallasdodge.net. I would be happy to learn more about your experience and assist you in resolving this. Stuart Silva General Manager

July 28, 2024

Salvador Sosa was very attentive, I received my truck in less than two hours. Wonderful service More

by Eduardo Trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Sosa
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Jul 30, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello Eduardo, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 26, 2024

Derek J. provided great customer service for me to day.I needed help and he got me straight. I’m pleased with my visit today. 😊 More

by DuallyGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek,Dusty
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Jul 27, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

There was no communication from the service tech and they don't answer their phones. More

by dpjrobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny
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Jul 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

dpjrobe, Thank you for sharing with us. Improving our customer experience is a top priority here at Dallas Dodge. Please reach out to me personally, I would like to follow up on your concerns. Thank you, Stuart Sliva General Manager ssliva@group1auto.com

July 24, 2024

The person helping me was wonderful, 2 hours to change oil is a bit excessive though. More

by Mbpirnie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jul 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi there, I would like to get some more details about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (214) 327-9361 so we can work towards a resolution. We look forward to hearing from you.

July 20, 2024

Professional and informative to customers. I have been a customer for 4 years and I trust them with my vehicle. More

by Challenger19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Jul 22, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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