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Dallas Dodge Chrysler Jeep RAM

Dallas, TX

Overview
Reviews
3.9
627 Reviews
Call Dealership (214) 327-9361

11550 LBJ Freeway

Dallas, TX

75238

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Showing 627 reviews

February 28, 2024

I went to do an oil change on my 2017 Jeep and the multi inspection said that I needed to change the cabin and engine filter. To my surprise, when I got home and was going to put the new ones in, it no long More

by ALEXBANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johny
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February 28, 2024

Ashley was an amazing person to work with she help us out alot. Best of all Bilingual speaking. More

by Mayra R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
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Mar 02, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

It's wonderful to hear that Ashley was amazing to work with and provided assistance, especially considering her bilingual skills. Clear communication in multiple languages is a valuable asset for customer service. Thank you for choosing us, and we're glad Ashley could help! Safe and enjoyable driving!

February 27, 2024

Convenient. Nice, clean waiting room. They completed the work and did a good job. Checking out was fast and easy. More

by Carmat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Mar 02, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words Carmat! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

Customer service was awesome wait time wasn't bad at all was able to get the part I needed and get my inspection More

by frankobrien8298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 27, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words Frank! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 23, 2024

The lady that answered the phone was short and didn’t seem like she wanted to help when I asked about their loaner service. When I called back I had to call back 3 times before someone answered then Cra More

by Lauren Jester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, and rude lady that answered the first time
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Feb 26, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're delighted to hear about your overall satisfaction with the service, especially the personal attention given by the service representative and attendant. It's great that the process, from making a reservation to getting repairs completed and the return of your vehicle, was easy and professional. We're here to assist you, and thank you for choosing us! Safe travels!

February 21, 2024

They were very efficient and the price was reasonable. They explained everything that was done and did not try to sell me anything extra. More

by Wcwashburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Morris
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Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 21, 2024

Communication between employees is terrible. Waited over one hour after being told car was ready for pickup. Car was just sitting in shop and was returned with key to lug nut in cup holder. More

by 2024 purchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service of employee that greeted and helped me was exceptional. Just him unfortunately.
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Apr 04, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize that you were not notified that your vehicle was ready. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christopher Chiv General Manager cchiv@dallasdodge.net

February 20, 2024

Good professional service knowledgeable people cares about the customers quality work also responds in a timely manner More

by Lbaird81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

We're delighted to hear that you received good professional service from knowledgeable people who care about customers. Quality work and timely responses are priorities for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 18, 2024

They were courteous it was nice and clean Restrooms were nice and clean I have a tendency of checking under the hood after the oil change since I've had a couple bad experiences this one is yet another one More

by johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Feb 24, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing your experience to my attention. I appreciate your feedback regarding the cleanliness and courtesy of our dealership. I am sorry to hear about the issues you encountered after your oil change. I would like to address this matter personally and have an opportunity to make things right. Please contact me at 214 -319-1292 so we can discuss your concerns further. I am committed to ensuring your satisfaction and look forward to the opportunity to earn back your trust. Derek Johnson Service Director 214 -319-1292 dejohnson@dallasdodge.net

February 16, 2024

I like the way they send results of all problems with pictures and prices of each. Ronnie my service rep., he was great! More

by Pdw302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Deluna
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Feb 23, 2024 -

Dallas Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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