
Dallas Dodge Chrysler Jeep RAM
Dallas, TX
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There was an issue with the complimentary oil change. , The service advisor didn’t read the history notes to see what transpired. I was a little perturbed and inconvenienced with the situation. We had to , The service advisor didn’t read the history notes to see what transpired. I was a little perturbed and inconvenienced with the situation. We had to get the service manager involved to sort things out. I felt the outcome was satisfactory. More
Muy mal llevé mi troca para un servicio que me marcó y me Isidro otro servicio de cambio de aceite y filtros y no tenía ni un mes que lo avían hecho y me cobraron los dos cervicios tuve que pagar 1600 por al Isidro otro servicio de cambio de aceite y filtros y no tenía ni un mes que lo avían hecho y me cobraron los dos cervicios tuve que pagar 1600 por algo que no se les dijo que isieran More
Usually great service but not today. The SA didn't really listen. I told him I had a coupon for the oil change and he didn't note that. Therefore, when my vehicle was done, I had to wait The SA didn't really listen. I told him I had a coupon for the oil change and he didn't note that. Therefore, when my vehicle was done, I had to wait another 10 minutes for them to fix it. When my vehicle was done , he didn't even let me know so I don't know how long my paperwork was at the cashier's desk before I went to ask about it. There was only one person at the desk because one of the ladies left to get lunch. Again, I usually have a good experience with the service department but not today. More
Disappointed didn't rotate my tires when asked and the technician didn't try after asked to do it a second time. We had to bring truck back for rotation after speaking with a manager. We paid for service technician didn't try after asked to do it a second time. We had to bring truck back for rotation after speaking with a manager. We paid for service and not treated as valued customers. For this to be a dealership and what I ask for not to be done, very disappointing!!! More