Dallas Dodge Chrysler Jeep RAM

Dallas Dodge Chrysler Jeep RAM responded

It's great to hear that you've had a positive experience at Dallas Dodge Chrysler Jeep Ram! Having your car needs taken care of and experiencing positive customer service are crucial aspects of a satisfying dealership experience. We appreciate your business. We look forward to assisting you in the future.

Dallas Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson | Group 1 Automotive Service Director | Dallas Dodge dejohnson@dallasdodge.net

Dallas Dodge Chrysler Jeep RAM responded

Congratulations on your new vehicle! We are thrilled that Conner provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Dallas Dodge Chrysler Jeep RAM responded

It's refreshing to encounter a dealership with a friendly staff and a well-maintained facility. A well-stocked lot with various vehicle options provides customers with more choices and makes the shopping experience more enjoyable. In today's market, that kind of variety can indeed be quite rare. Congratulations on your new vehicle!

Dallas Dodge Chrysler Jeep RAM responded

It's fantastic that Dallas Dodge Chrysler Jeep Ram consistently provides you with great experiences! Taking routine maintenance seriously is crucial for the longevity and performance of your vehicle, and it's great to hear that our technicians prioritize this. Additionally, a revamped atmosphere can truly enhance the overall experience. Thank you for your business!

Dallas Dodge Chrysler Jeep RAM responded

We are thrilled to hear that you had a respectful and welcoming experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dallas Dodge Chrysler Jeep RAM responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Danny gillean responded

It was a great experience dealing with Dallas Dodge. They were courteous,, respectful, pleasant to deal with, and gave me all the information that I asked for! Definitely will be a repeat customer!

Dallas Dodge Chrysler Jeep RAM responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dallas Dodge Chrysler Jeep RAM responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

jdarversr responded

This is now the third issue I’ve had at your dealership. With the same advisor who somehow happens to be the service manager. First time I took my truck in Waco refused to cover my tpms sensors claiming the upfitted tire and rims affected them. I showed him the listing of the truck sold brand new off the lot as is. He made me call the dealership I bought it from and they had to call and force him to do the work. Second issue was a month ago take it in under warranty for battery replacement. Was quoted 24 hour turnaround and ended up having my truck for 5 days for a simple battery swap. Upon pickup lights were not working and I was told to take it to the place the dealership had them installed since it was under warranty they would cover it. So I drive to Arlington to the shop that had done all the work to my truck for the dealership before I bought it. They didn’t warranty it and charged me 400$ to repair the wiring damaged at your dealership. They wouldn’t warranty it because it’s not their fault your technicians didn’t know how to do the battery swap correctly. The whole time 0 communication it required me calling multiple times and and lies about what was occurring. Fast forward to this visit and he insists on me purchasing a 1300$ for a 3rd brake light for a failing gasket that if I replaced was only warrantied for 2 years. I asked to have my brakes done they ignored that request and I asked about a state inspection and they forgot to do it and had to make me wait at pickup to go and do it. Now here’s the good part y’all charged me 180$ to diagnose my water leak aince I didn’t want to pay your 1300$ fee because you refuse to sell the customer the gasket that’s obviously not designed properly. Not only that Im told to call ram to see if they will good will it. I do and they called me back yesterday saying they called and spoke to WACO and he told the ram representative they would no longer work on my vehicle because I’m a pain so please refund my diagnoses cost as it should of been covered and fixed but your advisor decided to slander me to the agent on a recorded line I’m just holding you (Waco) accountable for your actions and word and your inability to communicate with a customer. I’ve been advised by ram to seek legal assistance as you are now refusing to do my recall work. Also upon pickup I noticed they broke the center hubcap off my rear passenger tire place is a joke.

Dallas Dodge Chrysler Jeep RAM responded

It's great to hear that you had a positive experience at Dallas Dodge Chrysler Jeep Ram, finding the staff friendly, kind, courteous, and helpful. A clean environment and complimentary amenities like a variety of coffee can certainly enhance the overall customer experience. Thank you for your business, and we look forward to serving you again in the future.