Dallas Dodge Chrysler Jeep RAM

Service department is lacking in customer service skills. I’ve take my vehicle for years to the dealership for regular maintenance. I complained about a warranty issue many times, but the vehicle didn’t re-c I’ve take my vehicle for years to the dealership for regular maintenance. I complained about a warranty issue many times, but the vehicle didn’t re-create the issue while at the shop. I finally was able to get it to re-create but was past the 50,000 mile limit. None of the notes that I submitted when scheduling appointments were saved, so they claim to have no record of my previous complaints. I am now on the hook to pay for repairs that should’ve been made under warranty had they taken the time to truly look. I was willing to split the cost of the repair with them to try and be fair. Dealership rejected that offer and is requiring payment in full. When I asked for the number for Chrysler to discuss reimbursement, I was told they couldn’t give it to me and I needed to Google it. More

Used to be that the service person would talk to me and explain what the service department was suggesting and why, how much it would cost, etc. Now while I wait in the customer waiting area, I get a TEXT explain what the service department was suggesting and why, how much it would cost, etc. Now while I wait in the customer waiting area, I get a TEXT wanting me to go on line to see their suggestions. The service person finally came out and told me the suggestions. Also, when they brought my car out, the radio was on a different station and my seat was out of position. Why? Do the service people listen to my radio? Can't they drive my car around the parking area without changing the seat? Not nearly as customer oriented as they used to be. More

Remarkably poor dealership . ... told me a car was available, scheduled a time to come see it, and, after driving out there ... the car was actually not available. The salesperso ... told me a car was available, scheduled a time to come see it, and, after driving out there ... the car was actually not available. The salesperson who set the meeting was nowhere to be found. I'll never go back to this dealership. More

What a joke of a dealership. .. advertising new Ram TRX for 90K + ttl / when i asked for purchase order they send it to me for 138K ... do not lose time on this joker.... .. advertising new Ram TRX for 90K + ttl / when i asked for purchase order they send it to me for 138K ... do not lose time on this joker.... More