Dallas Dodge Chrysler Jeep RAM

Let me begin by describing exactly what happened to me at this dealer. This the worst dealer, behaving and acting as if they have you as a hostage and at their mercy. They're dishonest, crooks and would jac this dealer. This the worst dealer, behaving and acting as if they have you as a hostage and at their mercy. They're dishonest, crooks and would jack you around to milk the last dollar. I made an appointment on Saturday and was taken care by Vilma Canales where I presented my issues with my Gladiator. She said that it will be $200.00 for diagnosis that would be applied toward the repairs if I choose to. A whole week went by, calling twice every day and finally on Friday, I was presented with a $3000.00 repair proposal to replace the front camera that is supposedly is relying error messages through the dashboard's lights. The front camera is $180.00 online. I had requested to pickup my vehicle and I was not ok with these charges or diagnosis. Then an hour later, I received a call bargaining from $3000.00 to $2500.00 if I would continue with the repairs. I asked to have my jeep ready to pickup at noon, arrived at 5:00 PM and waited for another hour waiting on the paperwork. Instead of $200.00, they had charged me $400.00 stating that it was for two diagnostics which I didn't approve. They were not busy in the service area, yet, I was told 2 stories. First when I walked in she told me the tech was on a test drive and would be back in 15 minutes and would put together and get paperwork. 15 minutes later I asked again and she said, the jeep is ready just waiting on the tech to come back so he can put together the paperwork. I said, it was just a diagnostic not work. All the people standing around and no one can get me my paperwork? I went to talk to a manager and next thing you know my Jeep rolles up. Please don't ever take your vehicle to this dealer, they are More

WE BOUGHT OUR JEEP FEB 2024 (2020 JEEP WRANGLER SPORT ) AND BOUGHT THE AFTERCARE EXTENDED WARRANTY ONLY BECAUSE IT WAS EXPLAINED TO US THAT EVERYTHING ESPECIALLY THE ELECTRONICS WERE INCLUDED IN THIS WARRA AND BOUGHT THE AFTERCARE EXTENDED WARRANTY ONLY BECAUSE IT WAS EXPLAINED TO US THAT EVERYTHING ESPECIALLY THE ELECTRONICS WERE INCLUDED IN THIS WARRANTY. FAST FORWARD TO ABOUT 3 WEEKS AGO, OUR INSTRUMENTAL CLUSTER WENT OUT (MANY HAVE BEEN RECALLED, BUT OUR VIN WAS NOT) AND WHEN CALLED, WE WERE INFORMED THAT THIS WAS NOT COVERED UNDER THE WARRANTY THAT WE PURCHASED. SEVERAL CALLS TO FINANCE AND THE GM AND STILL NOTHING BUT "WHEN WE KNOW SOMETHING WE WILL LET YOU KNOW". WE WERE SOLD AN EXTENDED WARRANTY THAT WAS NOT THE ONE DISCUSSED AND SHOWN AT TIME OF PURCHASE. MAKE SURE ALL YOUR PAPERS ARE PRINTED OUT BEFORE YOU SIGN ANYTHING. THIS IS UNPROFESSIONALISM AT ITS FINEST! More

This was my first time using this dealerships service department. My advisor was very courteous, however, very disorganized. He did not call me as promised to keep me updated when he did call to tell me department. My advisor was very courteous, however, very disorganized. He did not call me as promised to keep me updated when he did call to tell me my car was ready for pick up, I told him I would be there in an hour or two. Upon arrival he took an additional hour fifteen to finish paperwork!! A client should not have to wait over a hour when told car is ready for pick up. More

Filthy! My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that retur My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that returned your car back filthy. My husband spent all day cleaning it at the car wash. And it’s still tree sap all over my windows. Who does that?! I guess Dallas dodge does. I bought my keep from them back in 2018 and when I needed to have it fix this is how they treated my vehicle. They called to tell me it was ready for pick up however they failed to clean it. I get that it was New Year’s Eve and the workers might be gone for the day but why not offer a cleaning for a different time if you were so pressed to call me to tell me it was ready. Or just wait til you open the day after new year and call me then and say it’s ready. Lazy! More

I waited 3 hours for a oil change. I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't done. More

Muy buena atención muy amables estoy satisfecha con la atención y amabilidad del señor amado atención y amabilidad del señor amado More

ronnie from dallas dodge was an amazing service advisor and helped me alot to figure out my claim and helped me alot to figure out my claim More

My service tech Richard Morris was very communicative, professional and attentive during my service experience keeping me abreast of everything going on with my vehicle. professional and attentive during my service experience keeping me abreast of everything going on with my vehicle. More

This is a terrible dealership I think they have terrible customer service charge way over labor hours more especially if it's a warranty repair.. They charged me 200.00 to look at my shocks. They charge for customer service charge way over labor hours more especially if it's a warranty repair.. They charged me 200.00 to look at my shocks. They charge for work they haven't done and they won't rest until they're in your pocket. Their mechanics can't do the work in the book time and you have to pay the difference. The Service manager "Waco" kept sending pictures of the job to replace the rear main instead of the supporting documents that approved their labor hours. So it cost me well over 500.00 to get my truck back. They don't know how to deal with warranty companies. I notified Stuart Silva the GM I guess this is just the way they handle business. This is my first Ram truck probably gonna see if I can get back in a Ford.. More

Service advisor 154816 Vilma Canales was very helpful and provided all the information I needed including showing me around the waiting room, coffee ,water, and where the restrooms were located. The tech tea provided all the information I needed including showing me around the waiting room, coffee ,water, and where the restrooms were located. The tech team also provided me with further information needed on my vehicle which I found very helpful More