Dallas Dodge Chrysler Jeep RAM

Dropped off vehicle for repair of oil leak and recall on fuel pump relay, which I suspected was causing the Jeep to not start sporadically. Jeep was in shop for 2 weeks and I authorized a few “recommended” fuel pump relay, which I suspected was causing the Jeep to not start sporadically. Jeep was in shop for 2 weeks and I authorized a few “recommended” repairs they derived from their 27 multi-point inspection including spark plugs, and complete fuel service clean (throttle unit, all fuel injectors including decarbing of manifold). Jeep has less than 88,000 miles and has been very well maintained. They recommended over $10,000 in repairs including replacing drive shaft and rack & pinion steering. So, after $2,533.01 in repairs I pickup my Jeep Grand Cherokee, drive it home, then to the grocery store. The second time I attempt to start it, same exact “no start” issue and stranded at the grocery store. More

A frustrating experience, to say the least. Two visits and over 9 hrs of wait time later, our simple recall issue is finally fixed. We set up an appointment because we were told the parts were Two visits and over 9 hrs of wait time later, our simple recall issue is finally fixed. We set up an appointment because we were told the parts were in to fix a recall that they called us to schedule. After having the car in the bay for over an hour, we were told that the parts were not there. They wanted the car left with them to wait for the parts. Had we done that, they would have had it for 72 hrs and they said no loaner car was available. Unable to be without a car for an unknown amount of time, they put the car back together temporarily and sent us on our way. The part came in and we were back there 2 days after the first visit. 7 hrs of waiting and the simple recall fix was finally done. How the fix took 7 hours, I have no idea. Especially when we were told it would be 4 hrs that even that seemed excessive for the type of repair being done. No updates about the delays in repair were offered through the day. To top it all off, the total for a very fast add on service came out over 20% more than quoted. Honestly, this has been a par for the course experience with Dodge/Chrysler/Jeep dealerships. The lackluster customer service, insane up charges, and overall just poor experience has become too familiar. Hence why only when we have one of the many recalls to address do we go to the dealer. You’re much better off with your local mechanic that you trust for good and honest service. More

Courtesy and professional staff make sure you’re happy before you leave. Vilma has worked hard to help me get my truck back is shape before you leave. Vilma has worked hard to help me get my truck back is shape More

Rated for communication alone as it is too early to know anything about the quality of repairs. The car was in the shop for 2 weeks and I understand it was a complicated issue but I was always the one call anything about the quality of repairs. The car was in the shop for 2 weeks and I understand it was a complicated issue but I was always the one calling…I did not receive updates I felt were warranted and in the end even had to speak with a manager. More

I came for the Black Friday deals and the salesmen were great, I ended up buying a 2024 3500 great, I ended up buying a 2024 3500 More

Everyone is very friendly and really tries to help if and when they can! Second car from this dealership! when they can! Second car from this dealership! More

They’re good and fixing your car they good with people. They have your car ready when I say they gonna have your car Ready I recommend anyone to take a new car there at any time. They have your car ready when I say they gonna have your car Ready I recommend anyone to take a new car there at any time. More