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Dallas Lease Returns

Dallas, TX

5.0
7,858 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 7,858 reviews

November 10, 2022

Ty was extremely comfortable to talk to, and she was always listening to what I wanted. I didn’t feel any pressure or discomfort while doing business. Ty was a great dealer. She knows what she’s doing! More

by snehabethel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ty and our team, and we look forward to working with you again.

November 10, 2022

Pete was amazing! ! He made the sale very smooth and his customer service is over the top! More

by Vbrown
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Vbrown responded

Thank you

November 10, 2022

Vehicle was priced nicely and Christian was a pleasure to work with.. thank you much More

by bg7419
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 10, 2022

Edgar, Pete, and Derrick all gave great service. Great hospitality and helped me make sure I felt good about the car and the deal getting done. Definitely plan on coming back. More

by Dannysalamah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to write this review, Danny! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Dallas Lease Returns are glad to have you as a customer.

November 09, 2022

Had an amazing experience buying my car from Chris M. ! Having to buy a car is something I dread, and he not only made it easy, but it was actually enjoyable! More

by girey30623
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 07, 2022

Richard Bell and Parveen in accounting were awesome ! After having some bad experiences with other out of state dealerships it was a pleasure to work with these professionals ! More

by Sandi Kenneally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parveen Rajendran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sandi, and we look forward to working with you again.

November 07, 2022

Best place to come and purchase a vehicle it was an easy process of getting approved for a car loan! Ty Jones was my sales rep very nice person to work with ask for her when you buy your next vehicle at Dal More

by marcmaldonado1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Dallas Lease Returns responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

November 06, 2022

Best car buying experience I have ever had in my life. Pete Hankins and Dallas Lease returns were great. I was nervous to buy a car out of state but could not find the car I wanted locally. Pete was so More

by Brian B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 05, 2022

My first time at this dealership but, I am a repeat customer with Pete Hankins. His genuine care and concern for the needs of the customer are exemplary. He’s goes above and beyond to guarantee a smoot More

by gqa777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Al-Khafaji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parveen Rajendran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Purnell, Tammy Lacy, Jesse Leija
Nov 07, 2022 -

Dallas Lease Returns responded

It's great to hear that Pete was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

November 05, 2022

This dealer wasn't looking for the quick sale. It was obvious that customer service is the focus of Dallas Lease Returns. More

by emacnak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Pickett
Nov 07, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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