Dalton Hyundai of National City

They have always been good to me in the past years. I had a Sonata Limited before and they really took very good care of my needs. Thanks ?? I had a Sonata Limited before and they really took very good care of my needs. Thanks ?? More

Overall good experience with customer service. Downfall to my recalls is one doesn't have the part and the other needs to be sent to a third party which will need car for a few days. Downfall to my recalls is one doesn't have the part and the other needs to be sent to a third party which will need car for a few days. More

They took almost 3 hours for an oil change. I approached the reception desk since they were taking so long and was told that my car was ready, they just needed to close my case. Well, that took I approached the reception desk since they were taking so long and was told that my car was ready, they just needed to close my case. Well, that took another 15 minutes because the lady went away and came back, when she returned and I paid I asked if she had asked about a problem I mentioned (not part of the oil) and she asked "what about it?". I reminded her of the issue and then she left to ask the service team. Turns out they didnt check, but advised to make an appointment for diagnosis. THEN on the way to my car, a member of the service team was talking to my assisting lady for a while. My car was fine and they did let me know they have dropped some oil and my car could smoke for a couple miles. However, they did not tell me oil had fallen on my window too. I had to take my car to the car wash to remove the drops from the window which I smeared because I tried to just use my wipers. More

Dalton will try to sell you a used car as new. Literally attempted to switch a new car with a demo car and say it was the same car. Then after you negotiate a price when you go to financing it som Literally attempted to switch a new car with a demo car and say it was the same car. Then after you negotiate a price when you go to financing it some how changes to a higher price. Absolutely unscrupulous dealer. More

Thank you, Mark, Johnny, the entire Sales Team, and Financial Services! ❤️ I was so over the Toyota service experience, and I’m truly grateful for the amazing experience we had with Dalton Hyundai i Financial Services! ❤️ I was so over the Toyota service experience, and I’m truly grateful for the amazing experience we had with Dalton Hyundai in National City. Thank you so much for going above and beyond! Your outstanding customer service truly made a difference. I posted this video on my Facebook because I wanted to share how amazing the service we received was. We really appreciate everything you did for us and the time you took to make sure we were taken care of. Thank you again for the exceptional service! 👏❤️🚗✨ More

Because I was able to get a loaner car during the time I had my car in the shop, my experience was great and it didn't impact my days. had my car in the shop, my experience was great and it didn't impact my days. More

The best, she always goes the extra step, if I ever have any questions she answers them with no hesitation, even when I'm confused she doesn't get frustrated with me, she always on point I really appreciate any questions she answers them with no hesitation, even when I'm confused she doesn't get frustrated with me, she always on point I really appreciate her customer service she's the best More

Staff is great. AI agent is terrible. The AI agent made an appointment for me without asking. AI agent is terrible. The AI agent made an appointment for me without asking. More

7 hours for purchasing a vehicle. The vehicle hasn't been cleaned thoroughly and has damage on the rear passenger door. Charles Lee knows about it. Still waiting for an appointment fo The vehicle hasn't been cleaned thoroughly and has damage on the rear passenger door. Charles Lee knows about it. Still waiting for an appointment for the car to get washed and the damage to be fixed. More