Dalton Hyundai of National City

Kaitlyn‘s customer service skills was exceptional. The service was excellent. I didn’t have to wait long. The service was excellent. I didn’t have to wait long. More

Stephanie Luna was friendly and professional. I had my trunk lifter fixed. The man in the parts section showed me how to fix the scratch on my car I had my trunk lifter fixed. The man in the parts section showed me how to fix the scratch on my car More

Your appointments are too far apart from each other. I ended up going 800 miles over my required service because you didn't have appointments available for over a month. Additionally, I was forced to us I ended up going 800 miles over my required service because you didn't have appointments available for over a month. Additionally, I was forced to use a Uber to get me back-and-forth to your dealership. And I have an office in National city within 5 miles of your dealership. Lastly, I don't believe the service was even completed because it shows the service is still required on the Hyundai app More

She did everything she could to make sure I had my car that day. I came after the door was locked and she let me in. that day. I came after the door was locked and she let me in. More

The only reason I did not give 5 stars is that after booking online, I was not made aware that the initial diagnostic for my car would take 4 days. Regardless of whether this is typical for your dealer booking online, I was not made aware that the initial diagnostic for my car would take 4 days. Regardless of whether this is typical for your dealership or all dealerships it certainly isn’t typical for all auto shops and was extremely surprising to me when I dropped my car off. Luckily I was able to find a way to make it work but it wouldn’t have been a problem at all had I been aware of this before arriving so I could have planned for that length of time. Despite the long wait without a car, Hyundai itself has an absurdly generous warranty program so it was worth waiting the extra time for a free diagnosis and repair. However, I’m giving the dealership itself 3 stars for not communicating the potential length of diagnosis upon booking and instead waiting until I arrived to do so. More

From the moment I arrived, the customer service rep was welcoming, friendly, and helpful. They walked me through what services my vehicle had, gave consistent communication on updates, and completed my ser welcoming, friendly, and helpful. They walked me through what services my vehicle had, gave consistent communication on updates, and completed my service in timely manner. More

Frustrating and expensive Went in for a oil change , came out $10,000 later Broke out $10,000 later Broke More

Great service from Kaitlyn. Service from mechanics was done before time promised. Can't thank everyone enough. Overall a great experience. Definitely way better than my previous Service from mechanics was done before time promised. Can't thank everyone enough. Overall a great experience. Definitely way better than my previous visits. Thanks again to Kaitlyn and the mechanics! More

The maintenance language wasn't explained to me so that i could understand. The lady seemed to be annoyed with me for asking questions and was short with her responses. could understand. The lady seemed to be annoyed with me for asking questions and was short with her responses. More

A loner car never came available even though my car was being serviced for several days. Last minute communication. Oil fingerprints were left on my car from whoever serviced it. being serviced for several days. Last minute communication. Oil fingerprints were left on my car from whoever serviced it. More