Dalton Hyundai of National City

Fast service and very professional Always a pleasure I would not take my car anywhere else would not take my car anywhere else More

Scheduled an appointment for an oil change on an and to get a recall fixed on a Saturday at 1:45pm. Was turned away because they were short staffed and they didn’t have time to do the recall. They told me get a recall fixed on a Saturday at 1:45pm. Was turned away because they were short staffed and they didn’t have time to do the recall. They told me to come in another day so I dropped it off at 9am the next Monday. They called me at 4:40pm to let me know there’s a nail in the tire and they don’t have time to do it so I had to leave it there or drop it off again on Tuesday. They had my vehicle for almost 8 hours for an oil chance and recall and waited until they were about to close to tell me about the nail. I needed my car for work and they didn’t have a loaner vehicle for me to use. I had to find a ride to work then back at the dealership. When I picked up the car on Tuesday, they said the nail wasn’t all the way in and it didn’t have to be plugged so nothing was done to the tire. They made me leave my car there and caused me to find a ride to work and back to the dealership because they didn’t have a loaner for a nail that didn’t have to be patched. They had my car for an extra day for nothing. The service representative wasn’t apologetic and wasn’t willing to work with me to find a solution to get a ride on Tuesday. It was more of a leave it or drop it off so we can work on it. Super inconvenient and not helpful at all! I don’t think I’ll take my car there anymore due to these issues. More

Not real organized. Hire more people to help with the services department. I have been coming there for 6 yrs but probably won't be back. Hire more people to help with the services department. I have been coming there for 6 yrs but probably won't be back. More

Knowledgeable, helpful, patient, professional, attentive Dalton Hyundai is a very reliable dealership. I've never had any issues. I know my vehicles are always in good hands when they are serviced there. Dalton Hyundai is a very reliable dealership. I've never had any issues. I know my vehicles are always in good hands when they are serviced there. More

My service provider was fine, but every time I go I wait far too long to even check in for my appointment, the tracker doesn't work, and with an appt I waited two hours for a normal service There were no se far too long to even check in for my appointment, the tracker doesn't work, and with an appt I waited two hours for a normal service There were no service cars offered, so I had to waste my day off in your very uncomfortable chairs for a basic service This happens every time, my husband as well. I really wish I could go to a different dealership More

Unhappy with the service department. Second time I’ve been told the wait could be 90-120 min for an oil change due to not enough mechanics. Second time I’ve been told the wait could be 90-120 min for an oil change due to not enough mechanics. More

I recently purchased the Ioniq 5 on a lease. It was reasonably painless. They gave me a great deal and everyone was very nice. There was no haggling and no pressure. I felt very comfortable. It was reasonably painless. They gave me a great deal and everyone was very nice. There was no haggling and no pressure. I felt very comfortable. My only suggestion would be to streamline the paperwork process. I was there over 4 hours. There was a lot of waiting for each department to get the paperwork together. 4 hours is excessive. More

Prompt service. As usual, nothing extraordinary. Same experiences as previous services. Waiting area was better. As usual, nothing extraordinary. Same experiences as previous services. Waiting area was better. More

5 days to replace a battery. . enough said. the communication system amongst your team is broken . enough said. the communication system amongst your team is broken More

The personnel are attentive and helpful But it take more than 3 hours for the service No complimentary ride offer even one way. Pretty much wasted my whole day So why would I recommend that kind of service than 3 hours for the service No complimentary ride offer even one way. Pretty much wasted my whole day So why would I recommend that kind of service More