Dan Vaden Chevrolet Savannah

Auto Service I was pleased with my service Matt he was very professional & knowledgeable of my car , he also informed me how to properly care for my vehicle. In a I was pleased with my service Matt he was very professional & knowledgeable of my car , he also informed me how to properly care for my vehicle. In addition to Matt took the time to ensure a recall was on my car was taking care of that I had no idea of i was overly pleased with my service. He was very patient with me with all my questions & concerns he was very professional & knowledgeable by answering all my questions regarding my vehicle. It was very important to me because I'm not familiar with cars that well so I truly thank Matt for everything. More

Service Department Grossly Lacking I scheduled a service appointment online to have a tire replaced and front end alignment on my daughter's 2014 Cruze. When she arrived for her appoint I scheduled a service appointment online to have a tire replaced and front end alignment on my daughter's 2014 Cruze. When she arrived for her appointment on 7 May, her scheduled service writer (Austin) was at lunch. She was told by another writer, Bob, that she would have to wait for Austin to come back from lunch. She ended up waiting almost 3hrs only to be told that the tire was not in stock and that she needed to come back the next day. She returned on 9 May (which should have been more than enough time to get a tire) and waited 3hrs again, and was finally told that the tire was never ordered. She was told that she would need to call back on Monday (11 May). This whole process was a total failure on Mr. Arden's behalf. Although, the staff failed, Mr.Arden is ultimately responsible. Firestone Complete Auto Care on Abercorn completed the service (on a same day, walk in) on Saturday after my daughter left Dan Vaden. I am grossly disappointed in the level of service and overall experience from this dealership. More

buyer beware I found a truck I wanted to look at located at the vaden beaufort location. I called and asked if the truck was indeed on the lot and was told that i I found a truck I wanted to look at located at the vaden beaufort location. I called and asked if the truck was indeed on the lot and was told that it was. I loaded up my wife and 7 yr old daughter and headed in that direction. On the way, I called the vaden savannah location to ask if I would have to pay both South Carolina and Georgia taxes if I purchased that truck out of state. I was told that they would just get the truck delivered to the savannah location and I wouldn't have to worry about out of state taxes (although I later found out that I would not have had to pay out of state taxes even if I bought the truck in beaufort). Upon arrival, I was told there was a problem getting the truck because there was another customer who had expressed interest in it and the beaufort location did not want to let it go. The salesman then told me that if we could make a deal and I were to purchase the truck, then the beaufort location would have to release the truck. He went on to say that when the truck arrived, I could test drive it, look it over and then determine if I wanted to keep it, if not, no harm no foul, I wouldn't have to take delivery of it. After some long negotiations we were able to strike a deal. I signed all necessary paperwork and was now the owner of a new truck. As I walked out of the finance dept, I asked the GM if the truck was on it's way or if it was already here. He told me that the truck would not be there until Monday because the beaufort location closed at 5 (it was 4:40 at the time). I was not happy about this and told him someone better bring me this truck I purchased. He got on the phone. In the meantime, I research and find out that the beaufort location did not close until 6. When I confronted the sales manager with this, he assured me that every location except for theirs did indeed close at 5 no matter what hours they posted. I didn't believe this hogwash and my temper was beginning to boil over. At 6 oclock I had had enough and walked up to the GM to see what was going on. He then informed me that the beaufort location had sold the truck after I had already signed for it. This location put themselves before the customer. Apparently these two locations are very competitive and neither location likes to give up their inventory. When I called that morning to the savannah location, they could have answered my question about the taxes and then advised that they could try to get the truck delivered to their location while warning me that this is difficult at times due to other customers expressing interest it. Armed with that information, I could have made my own decision on which location to visit. Their greed in taking a sale away from the beaufort location backfired and instead they earned an angry customer who will not do business with them again. They also lost any future business from my close friends and family. More

They are very friendly and they do go the extra mile to get you into a vehicle. I recommend if your are in the market for a vehicle stop and give them a chance. get you into a vehicle. I recommend if your are in the market for a vehicle stop and give them a chance. More

Mr. Gordon got me in the dealership under false pretenses and then accused me of just wanting to get a check. I went in b/c he assured me over the phone that he could work with my 2006 Montana on the paymen and then accused me of just wanting to get a check. I went in b/c he assured me over the phone that he could work with my 2006 Montana on the payment challenge offer I received in the mail. He lied. Once I was in there and no one could find a Traverse with the specs I wanted and with the payment I wanted he said that I was only there for a check and that he could not honor the mail offer. He is a liar. More

Upon having body work accomplished on my vehicle, my first attempt at picking up the vehicle was halted when I noticed parts were reused, even though I was charged for new parts, and parts were actually first attempt at picking up the vehicle was halted when I noticed parts were reused, even though I was charged for new parts, and parts were actually missing, ones that I was charged for, and some parts were not even installed correctly and/or completely, one part has hanging out of its installation point. That was just on the outside, once I opened the door, there was "stuff" everywhere, for which I was charged for an interior detail job - which left French fries and soda on the floor and dashboard area. And then to top that off there was a black smear/mark down the passenger side. I notified the manager of the body shop - who seemed nice and responsive - took notes and told me he would get it fixed. Upon the second attempt to pick up the vehicle - the front bumper was damaged - for which I was charged for a new one, the front emblem was damaged, for which I was charged a new one (By the way - it was not damaged on the initial visit) - the inside still looked like crap and the driver seat would not go back - someone began to uninstall the seat but forgot to torque the bolt back down which acted as a stop for the electronic motor. And other stuff was still wrong. I notified the manager - who, once again, seemed receptive but was getting upset - AT ME - at this point all I can say is "Questionable insurance practices with questionable work". Once again - I was told they would fix the problems. My third attempt - most items looked fine - however a distinctive marks/scrape down the driver side was present - and upon entering the body shop office - an employee made the following statement "Every time he picks up his vehicle there is something new wrong with it the we did" and he said it into the air in a disrespectful and rude manner. It seems to me - paying ten thousand dollars for work on a vehicle would mean - do the work as describe and do it right the first time - not the second or third and then blame the customer for being attentive and for caring about the quality of his vehicle nor for having standards. This body shop needs attention in the following areas: customer service, quality assurance, and employee training. This information is also being forwarded to the State Attorney Generals office, with regards to QUESTIONABLE INSURANCE PRACTICES, to the Chevrolet Headquarters, to the better business bureau, to the insurance companies, to the dealership and to thousands of other individuals via the wonderful world of email. Dealership - DAN VADEN CHEVROLET in BRUNSWICK, Georgia. BUYER BEWARE AND CONSUMER BEWARE More