Dan Vaden Chevrolet Savannah

Mr. Gordon got me in the dealership under false pretenses and then accused me of just wanting to get a check. I went in b/c he assured me over the phone that he could work with my 2006 Montana on the paymen and then accused me of just wanting to get a check. I went in b/c he assured me over the phone that he could work with my 2006 Montana on the payment challenge offer I received in the mail. He lied. Once I was in there and no one could find a Traverse with the specs I wanted and with the payment I wanted he said that I was only there for a check and that he could not honor the mail offer. He is a liar. More

Upon having body work accomplished on my vehicle, my first attempt at picking up the vehicle was halted when I noticed parts were reused, even though I was charged for new parts, and parts were actually first attempt at picking up the vehicle was halted when I noticed parts were reused, even though I was charged for new parts, and parts were actually missing, ones that I was charged for, and some parts were not even installed correctly and/or completely, one part has hanging out of its installation point. That was just on the outside, once I opened the door, there was "stuff" everywhere, for which I was charged for an interior detail job - which left French fries and soda on the floor and dashboard area. And then to top that off there was a black smear/mark down the passenger side. I notified the manager of the body shop - who seemed nice and responsive - took notes and told me he would get it fixed. Upon the second attempt to pick up the vehicle - the front bumper was damaged - for which I was charged for a new one, the front emblem was damaged, for which I was charged a new one (By the way - it was not damaged on the initial visit) - the inside still looked like crap and the driver seat would not go back - someone began to uninstall the seat but forgot to torque the bolt back down which acted as a stop for the electronic motor. And other stuff was still wrong. I notified the manager - who, once again, seemed receptive but was getting upset - AT ME - at this point all I can say is "Questionable insurance practices with questionable work". Once again - I was told they would fix the problems. My third attempt - most items looked fine - however a distinctive marks/scrape down the driver side was present - and upon entering the body shop office - an employee made the following statement "Every time he picks up his vehicle there is something new wrong with it the we did" and he said it into the air in a disrespectful and rude manner. It seems to me - paying ten thousand dollars for work on a vehicle would mean - do the work as describe and do it right the first time - not the second or third and then blame the customer for being attentive and for caring about the quality of his vehicle nor for having standards. This body shop needs attention in the following areas: customer service, quality assurance, and employee training. This information is also being forwarded to the State Attorney Generals office, with regards to QUESTIONABLE INSURANCE PRACTICES, to the Chevrolet Headquarters, to the better business bureau, to the insurance companies, to the dealership and to thousands of other individuals via the wonderful world of email. Dealership - DAN VADEN CHEVROLET in BRUNSWICK, Georgia. BUYER BEWARE AND CONSUMER BEWARE More