Danbury Hyundai

Enjoyable Customer Experience My wife and I recently began our search for a 2019 Hyundai Santa Fe and we stopped into Danbury Hyundai to gather more information on the vehicle. We My wife and I recently began our search for a 2019 Hyundai Santa Fe and we stopped into Danbury Hyundai to gather more information on the vehicle. We were greeted by Chris and immediately felt comfortable with his approach and wealth of information about the vehicle. Chris listened to all our concerns and provided information and answered to everything we asked. Chris was very accommodating and never did we feel pressured into needing to make a decision and he strongly urged us to take our time and weigh out all the options. We plan to revisit Chris once we make our decision and so far are very impressed by the Hyundai Santa Fe and the Danbury Hyundai dealership :) More

HORRENDOUS!!! DISHONEST!!! UNTRUSTWORTHY!!! I got my car from here 3 years ago. Great service. Fast forward to today, what a difference. They will lie to you and try to cheat you at every turn I got my car from here 3 years ago. Great service. Fast forward to today, what a difference. They will lie to you and try to cheat you at every turn. They must have new people. My car was due back this month (March 2019). I received a call from someone named Matt in January 2019. I have 2 months left on my lease so I am not ready to fully get serious about getting another car. At this point I am casually browsing and have narrowed it down to either another Hyundai Santa Fe or a Mazda CX5. So Matt from Danbury Hyundai says he wants to retain my business and get me into another car. So I bite and ask him how much he will give me the car for? He puts me on hold and comes back and says he can give me the car for $31,000. He then tells me my monthly payments will be $549.00. I know how to calculate the monthly price and what goes into it, so I say how is that possible? The price should be much less. He tells me, I am going to go over my numbers to make sure I have it right and call you back. Matt calls me back and leaves a VM (I'm working) now saying (with no explanation) that the cost of the car is $33,470 and the monthly payment is now $539.00. I'm like is this guy crazy. It's as if he is just coming up with numbers off the top of his head. How is it in any way possible that the cost of the car went up by $2,470, but the monthly amount went down by $10. At that point, I say Thank you, but I am not interested. Then, I get an email from Eric. He's trying to get me into a car. I tell him I am not interested because of my experience and he says he wants to help me. As you can imagine, I got more of the same. This time, Eric completely ignores the fact that Matt offered me the car for $31,000. He says the car is $33,470 and the payments are $539.00. He then says he knows I can't afford the car (that's called reverse psychology). I never told him that I could or could not afford the car. It's not even about that. It's about getting the best deal and most of all, NOT GETTING LIED TO AT EVERY TURN! I don't acknowledge/bite on his declaration that I can't afford the car. I simply tell him the numbers do not add up and have changed. At this point I am pretty sure I am not purchasing a car from these liars! Meanwhile, back at the ranch, Eric doubles down on his claims that I can't afford the car. He said he understands I don't like the numbers because I can't afford the car or something similar via phone calls, email (at least 5 separate times). He also says I know you can't afford the car, so maybe you should go somewhere else closer to home. I'm sure his con has worked on other people who were appalled that he said that, but I am not that person. I don't care what you think I can afford. As long as I know I can afford it, I'm good (which is why I never corrected him on his comments). You are not going to make me buy the car for more because my ego is bruised because you claim I can't afford the car. At that point, I was done. I ended up buying the same exact car and paying almost $100 less per month at another dealership. THESE PEOPLE AREN'T EVEN TEAMATES WITH EACH OTHER.... While I was on the phone with Matt, another sales person called me. I said I am already talking to a sales person on the other line and he said my manager told me to call you and I can take care of you. Days later, another sales person called; meanwhile, Eric was emailing me. SHADY! Things to remember: If Hyundai is offering an incentive, #1, make sure you get it and #2 the dealership is getting reimbursed. So if the dealership is only giving you the manufacturers incentive, they are essentially getting the car for full MSRP price. If you are already in a Hyundai, you are entitled to a loyalty discount (usually $500). This is also offered by Hyundai USA and the dealership will also be reimbursed for that. Incentives and loyalty/military discounts are all reimbursed to the dealership, so remember that as you are trying to get the best price you can! More

Great experience. Carlos gave Streamline service, he accommodated my needs and had fair prices. Thank You! I will definitely come back and buy another vehicle. Thank Y Carlos gave Streamline service, he accommodated my needs and had fair prices. Thank You! I will definitely come back and buy another vehicle. Thank You! More

Leased vehicle Chris Keefe was very helpful and set up the vehicle lease while I was out of the Country. Justin Hagan took care of the financial paperwork for me. Th Chris Keefe was very helpful and set up the vehicle lease while I was out of the Country. Justin Hagan took care of the financial paperwork for me. This is the second vehicle that I have leased with Danbury Hyundai. Chris, Justin and the rest of the sales and service department have made a loyal customer out of me and my company. More

Great experience purchasing my new '19 Sonata! After being a Hyundai Sonata owner for almost 10 years, when it came time to look for a car to replace my '09 Sonata, I of course came to Hyundai to l After being a Hyundai Sonata owner for almost 10 years, when it came time to look for a car to replace my '09 Sonata, I of course came to Hyundai to look at a new vehicle. I was not disappointed - from the start, Carlos Montoya was a pleasure with whom to work - he is very knowledgeable about the vehicles, and very attentive to what I was looking for in a new vehicle. I highly recommend Carlos for anyone looking for a new (or used!) car - I appreciate the time he took in working with me to purchase my 2019 Hyundai Sonata, which I absolutely love so far! Thank you also to sales manager Michael (I didn't catch his last name.) for working with me and giving me a terrific trade in offer on my '09 Sonata. Just a separate "shout out" to Brenda, Samantha and Gina, the ladies in the service department at Danbury Hyundai - they have always been terrific to work with whenever I brought my '09 in for service, and I look forward to working with them again with the new car! More

Great New car purchase. Rich Trocolla worked very hard to find the right car for me. One was brought in from another dealership. They put the blindspot on at no charge. Rich Rich Trocolla worked very hard to find the right car for me. One was brought in from another dealership. They put the blindspot on at no charge. Rich has even followed up with me to make sure everything is good with the new Kona. More

Great buying experience! Chris made the buying experience very easy. He stayed in touch with me every step of the way and delivered exactly what I wanted in a much shorter tim Chris made the buying experience very easy. He stayed in touch with me every step of the way and delivered exactly what I wanted in a much shorter time than expected. He took lots of time explaining all the technology and was always a pleasure to work with. More

Carlito!!!!! My wife and I stop at Danbury Hyundai to take a look at the pre-owned selection. Carlos was very helpful and had all the information for every car we My wife and I stop at Danbury Hyundai to take a look at the pre-owned selection. Carlos was very helpful and had all the information for every car we asked about. We didnt even consider the Genesis until Carlos showed us that this car fits all are needs and wants at a price we wanted to pay. He gave us his undivided attention untill we drove off the lot with the car. Thanx for the painless experience bro! More

Excellent service Very pleasant place, the people are friendly and kind! Matt louse the best!!! It’s my second time Going back to the dealer I love it!! Very pleasant place, the people are friendly and kind! Matt louse the best!!! It’s my second time Going back to the dealer I love it!! More

Excellent Very helpful every body’s & nice service , I recommend also my all friends..my few friends use Hyundai car & is really nice car..next time I am try bu Very helpful every body’s & nice service , I recommend also my all friends..my few friends use Hyundai car & is really nice car..next time I am try buy another car this dealership More