Danbury Hyundai

Great experience My wife and I had a great experience at the dealership purchasing our Hyundai Tucson. I would highly recommend this dealership. The sales person showe My wife and I had a great experience at the dealership purchasing our Hyundai Tucson. I would highly recommend this dealership. The sales person showed us how everything works inside, answered all our questions satisfactorily, and helped us get the best deal. I will definitely return there in the future. More

return customer I continue to return to this dealership because of the helpful, professional, and courteous staff. I will most likely be back to purchase my next veh I continue to return to this dealership because of the helpful, professional, and courteous staff. I will most likely be back to purchase my next vehicle as well. More

Satisfied customer I alway feel welcomed and as easy when I'm at the dealership. I can roam the dealership with out feeling pressured into any comments I alway feel welcomed and as easy when I'm at the dealership. I can roam the dealership with out feeling pressured into any comments More

Review of my purchase I had a very positive experience and would definitely recommend this dealer to my friends and family. Everyone I dealt with was very helpful and knowl I had a very positive experience and would definitely recommend this dealer to my friends and family. Everyone I dealt with was very helpful and knowledgeable. More

Horrible, horrible service We purchased a 2013 Sante Fe new from another dealer before moving to the area. We've had more issues than expected from this well rated vehicle. O We purchased a 2013 Sante Fe new from another dealer before moving to the area. We've had more issues than expected from this well rated vehicle. Our three major issues: 1) The backup camera takes oddly long to load. When putting the car in reverse the camera typically comes up but with no support/guidance lines. If I sit and wait 5, maybe 10 seconds the camera will go black and then come back up with the lines. As I usually don't want to sit and wait for that, I'll start backing up knowing that I may be forced to stop half-way through for the camera to do its thing. Now, having taken note of the camera function on other vehicles, I've never, ever seen this happen otherwise. Of course the dealer says it's fine. 2) When plugged into the USB port only our phones sound aweful. It worked fine when we bought the car and got worse over time. The dealer, rather than repairing it regardless of numerous requests, has only provided their adapter cord (which by the way had about of date port connection). This adapter plugs into the audio output as well as the USB, which then renders the phone useless with the onscreen controls (can't select playlists or artists or really do anything when connected with their cord). Yet they say this is the way it works and nothing is wrong. Now the next thing they say is to use Bluetooth...frustrating in that we often have to turn it up since it's quieter than a direct connection. What that means is that we get blown out by the radio, which the system defaults to, when the car is turned back on. Screaming & crying little kids upset at "the loud" is awesome. AND, we still can't make music selections from the screen and have to use my phone to do everything. BTW, their adapter cord is unusably short so I had to purchase an extension cord just to be able to pull it out enough so that I can keep my eyes on the road. I've generally stopped using anything that had to do with the system as it's all just a dangerous and they refuse to admit that it's actually not working correctly. 3) GPS - now, I can't speak about their system now but the system in my car is worthless garbage and I don't rely on it. I don't even trust it. It misses turns, tells me to make turns when all I am doing is going straight, it even tried to direct me into Candlewood Lake while looking for an aquaintance's home nearby. It's had me do three sides of a square or take the most ridiculous routes, and many times I'd just ignore it as I knew better. Note, these are not new streets. ------------------------------------------------ The service center is horrible. We had an issue with the driver seat and, during the third or fourth repair, the tech heavily damaged the interior of the car. Almost every panel on the driver's side, including the door beam, door panels, side and back seat panels and lower dash were all damaged. The service manager is awful...we brought the damage to his attention and he said he'd get back to us. We never heard from him and would leave messages that he'd never return. It ultimately took weeks/months to get the repair finally done...though I learned that "repair" doesn't mean the same thing to them as it does to me. They initially tried using touch up paint to fix everything and give the car back as "fixed". It looked HORRIBLE. We had to basically fight the manager to get new parts. He did refuse to replace the lower dash panel given the part cost and, given the damage was minimal to that part, we just accepted it. All of this, as noted, took months. There was the initial visit to assess the repair needs and during which the "paint" repair may have been done. Then there was then the return visit to assess what parts needed to be ordered. Then there was the return visit to do those repairs. When they did install the new pieces, they didn't do it correctly and we needed some of the pieces reinstalled. There may have also one other visit in there somewhere...so many it's hard to recall. Including the initial visit to repair the seat this time, this whole debacle led to 4-5 trips to the dealership during which they'd have our car 1 or more days. I do recall we were given a rental car during one or more of the visits, so kudos to them for that. But I still can't even begin to say how ridiculously inconvenient this whole freaking thing was. Of course, the side seat part they replaced never did install/sit correctly and finally just broke. As it's been over a year and the warranty on that ran out they said too bad. I'll bet if the original part was still installed it'd still be intact. Totally separate, I had fluid on the floor of my garage by my passenger front tire. It looked to be wiper fluid and, in looking under the hood, sure enough the washer fluid reservoir was right above it. I took in the car and told them I believed I had a leak on the reservoir. Well...the service tech insisted it was a/c condensation dripping, even though, as I recall, it was during winter/spring and I wasn't running anything. Regardless of the time of year, I know where the a/c drips and it isn't by the passenger front tire. I told the service rep I disagree, that the tech was wrong...didn't matter. So I took the car home and eventually it got worse. Took it in again and suddenly, yes, it's the wiper fluid resevoir! It was replaced. But seriously.... with this and several other issues that they can't seem to find, replicate, or acknowledge exist (won't get into that list)...it's very clear that if your issue isn't something that can be diagnosed by a machine, they won't find it and won't fix it. ------------------------------------------------- We are not happy with the car. Again, may have been just luck of the draw. But more importantly we are displeased with this dealer and the corporation as a whole. I personally wouldn't recommend buying a Hyundai. If you do, I certainly can't recommend this dealership. Now, the service center appears to rate well and maybe you'll have better luck. But am just relaying our negative experience. It was certainly bad enough that, when I recently purchased my new car, I got something else and love it. Hope to soon also replace the Hyundai and forget about ever having owned one. More

First time owner My husband and I were across the street test driving another car, We stopped in just to look. We ended up buying a car on the spot and could not be My husband and I were across the street test driving another car, We stopped in just to look. We ended up buying a car on the spot and could not be happier. More

Happy with the car and dealership, but misgivings about Hyundai corporation. See remarks in main survey, I'm not going to write it all over again. If you're interested in a Hyundai I would have no problem recommending this deal See remarks in main survey, I'm not going to write it all over again. If you're interested in a Hyundai I would have no problem recommending this dealership. More

Patience is a Virtue Chris and I were both very patient with one another as it took six months for my Genesis to arrive from Korea. I called numerous times and as each dea Chris and I were both very patient with one another as it took six months for my Genesis to arrive from Korea. I called numerous times and as each deadline came and went we continued to have an amicable relationship. Chris is a good role model for other salespersons to emulate and I am confident that he will remain available to me going forward. He made the process relaxing. He is a genuine person and Danbury Hyundai can be proud and fortunate that he is on their team. Chris is the antithesis of the sterotypical car salesperson and I am fortune to have had him sell me the Genesis. Kudos also to Frank in Financing who was extremely helpful and thorough - a good person. Looking forward to coming back to the dealership. Thank you to Danbury Hyundai for selling me a terrific car. Eugene Brian Reignier More

Luis Did an excellant job Explaining the car such as the BlueLink, Blurtooth, and the many features in the car and leasing terms. Would lease again from th Did an excellant job Explaining the car such as the BlueLink, Blurtooth, and the many features in the car and leasing terms. Would lease again from this dealership. More

My Recent Vehicle Lease My experience has Hyundai and my sales person was above and beyond. He took a normally stressful experience and turned it into a very positive, enjoy My experience has Hyundai and my sales person was above and beyond. He took a normally stressful experience and turned it into a very positive, enjoyable time. More