Danbury Hyundai - Service Center

So I was informed on my last oil change that the prices were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do u give someone a card for lifetime oil change and no say is not valid. No I'm waiting for the general manager to call back. I will keep waiting. More

Bought a new car had an issue with a tire booked an apt second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able to get what I needed to do well the tires wasn’t there but I was going to be helped I’m super upset I buy a brand new car from this dealership and within 20 day of that I get this treatment from here ? Well luckily for them I can’t return the car because I would and take my money where it’s appreciated! More

I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they wouldn't give me a loaner, i had to pay out of pocket for a rental car. They finally diagnose it as a bad transmission and then STILL won't give me a loaner, I am now up to nearly $1500 in charges because I have to pay for the rental and then wait to be reimbursed by corporate. This is how a long-term customer is treated, it's been over 2 weeks since it was determined to be the transmission, but the part isn't ordered yet, apparently, it's not yet approved. Meanwhile I can spend my money on rentals. This should not have to happen when your car is just over 2 years old and has only 30k miles on it. They used to pay for the rental for you if they didn't have a loaner and I was told they no longer do this. of course. I was also told that there was nothing wrong with my car when it was stopping in the middle of intersections and I told everyone that it was a safety issue, instead I was asked if I was aware that I have a "different type of transmission." More

The service scheduling at this location is absolutely awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Jus awful!! Who sets an oil change 8+ weeks ahead?? And when you call with a problem (engine light on), they tell you "we can get you in 4 weeks". Just horrible availability. And the Service people on the phones are just plain rude. I bought 3 Hyundais from this dealership and get treated like crap. More

The worst experience ever. Unprofessional at all costs and they lose the key for your vehicle Unprofessional at all costs and they lose the key for your vehicle More

There is some mechanical issue with my car. We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "servi We dropped the car off on 5/15/23. They said someone would call by 5/18/23. That never happened. I went to the service dept in person where my "service" advisor could not even find my paperwork. He eventually found something in the computer to tell me my engine had seized but was sent into warranty. The following day I called to follow up and was told the car had not even been looked at, but someone would call me by EOD. Never happened. My wife then called in on Saturday and was told again that the car still had not been looked at and a second mechanic was brought in. She told them what I was told then they said oh it has been looked at but needs a new engine. She was told a manager would call back by EOD Saturday. Never happened. Called back today and still no one has any answers. More

Wish I could give this dealership less stars, I have had a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $ a truly terrible experience so far bought a brand new 23 Santa Cruz that came with a camera issue, took it in they said they did the work and spent $100 on Ubers to get to and from dealership.. 5 miles down the road it came back. After weeks of back and forth cause they have no loaners and a wait list I wasn’t told about the first time I free’d up myself to leave the car for 4 days to resolve the issue and called today since I hadn’t heard back from Charlie, it being the day I pick my car up… he is off and they can’t find record of work done so it looks like I once again spent $100 for my car to sit on the lot for 4 days without any work. I regret buying my car from them. More

This was the worst experience I ever had with customer service and leadership. Buyer Beware!! No car is safe leaving this dealership. service and leadership. Buyer Beware!! No car is safe leaving this dealership. More

Customer Service is the worst. Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine in Not only at the dealership but throughout the Hyundai Corporation. There was a problem with the white paint on certain 2017 Hyundai models, mine included, and I have been 3 months trying to get resolution. The dealership wants me to pay out of pocket to rent a car during the repair time and Hyundai Motor America Escalation Department doesn't have the decency to return my phone call even after their customer service department has made many requests!! I should not have to pay anything for a mistake Hyundai made with white paint. TALK ABOUT LOUSY CUSTOMER SERVICE. THIS IS IT!!! More

Horrible service they lie thru their teeth. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. I have called and called and even went there. They say. We are looking into it. This one will called that one will call and guess what no one calls. This has been going on since june .i think corporate is as bad as their dealers. We email corporate no response. This is the second time first time curry Hyundai changed the engine and then 1 month later engine issues again. The care still there not even looked at. NO communication stills. Making car payment for that has been sitting there in their parking lot. More