Darling's Brunswick Ford

Service I brought my car in for some warranty work. I had been to Tucker twice to talk about my problem and schedule the repair. I wanted my problems document I brought my car in for some warranty work. I had been to Tucker twice to talk about my problem and schedule the repair. I wanted my problems documented as I was close to the warranty mileage. My first appointment was canceled due to the power outage. When my husband brought the car in the gave him a very dirty loaner car after quite a wait. When he returned they fought with him that the car was a couple hundred miles over warranty and made him pay. Trying to charge 3 hours of labor for changing a battery. He ended up not paying that much but still having to pay. When it came time to leave they could not find our car. 45 minutes walking around in the cold with my little girl who was late for practice. While this is going on the service manager is avoiding the situation and not helping at all. Car was finally found "put in the wrong spot". I called the next day and after a chat with the service manager our money was refunded. It was a bad experience from the get go. We will never use Tucker again. More

Service/Tires & Alignment/Oil Change Excellent customer service. Very helpful when setting up appointments for service. You know when to be there with your vehicle and exactly what time Excellent customer service. Very helpful when setting up appointments for service. You know when to be there with your vehicle and exactly what time to pick it up. Start to finish the overall service team really stayed on there schedule allowing me to keep my schedule. With the good supervision and there Knowledge and professionalism of the great Ford products Tucker Ford will always be my go to dealership. More

service/ oil change we always get great service when we have our oil change and I am always happy with my service and I also was told about different Items that could hel we always get great service when we have our oil change and I am always happy with my service and I also was told about different Items that could help with my car care More

Outstanding Service Friendly team whose customer service was exceptional. Needed a repair and a "safety" inspection, and Sean did an Excellant job reviewing the options a Friendly team whose customer service was exceptional. Needed a repair and a "safety" inspection, and Sean did an Excellant job reviewing the options available, time and cost involved. Tucker Ford's shuttle service was convenient. More

Excellent Service The sales team is excellent, the price was amazing. Really helped me out to get me into a great car. Could have asked for better service. The sales team is excellent, the price was amazing. Really helped me out to get me into a great car. Could have asked for better service. More

Excellent Service Team!!! Excellent customer service, very pleasant and good to deal with, Thanks for a good experience! I would recommend the service team to anyone! Thanks Excellent customer service, very pleasant and good to deal with, Thanks for a good experience! I would recommend the service team to anyone! Thanks again More

Last minute request for service before a long road trip I recently called Sean in the service department on very short notice and he was able to get me in for an oil change, tire rotation and alignment and I recently called Sean in the service department on very short notice and he was able to get me in for an oil change, tire rotation and alignment and it was done while I waited. More

Tucker saved me! I was in the middle of the highway when my beloved car (old) fell apart! Tucker Ford took great care of me and my car and i left with a new Ford Focus I was in the middle of the highway when my beloved car (old) fell apart! Tucker Ford took great care of me and my car and i left with a new Ford Focus! I love it. More

Professionals all the way I LOVE, LOVE,LOVE my dealership. They take care of all my needs in a timely manor and with the best respect to me and my Focus. No problems in the lea I LOVE, LOVE,LOVE my dealership. They take care of all my needs in a timely manor and with the best respect to me and my Focus. No problems in the least. Sadly I am moving and will miss the service and only hope I can get the same professionalism in my new state. More

Terrible Customer service I had called in the morning to make sure a specific vehicle I was interested in was there. I was told by Gary that it was and that he would have it re I had called in the morning to make sure a specific vehicle I was interested in was there. I was told by Gary that it was and that he would have it ready for me that afternoon. He knew I was coming from an hour away. Upon getting there I was told that he had found out the vehicle had been sent to Rockland 10 minutes before I got there. You could have called me to let me know and save me driving all the way there or you could’ve called and had them turn the car around so I could see it. He then brings his manager over. Their solution…wait two hours and bring the car back. He did offer to take some money off the vehicle, but at that point I had enough of the rude treatment and was ready to walk out. The manager then insults us by saying if we weren’t happy with the price we weren’t going to buy it today anyway. I wouldn’t drive an hour to see a specific vehicle and not be ready to buy. I also would not agree to a price on a vehicle that I hadn’t even seen! The next day I received a text that if I still hadn’t found a car they could bring the Edge to me. If you had offered that while I was sitting at your desk I would have been happy with that solution. I took my business elsewhere, spent more money that same night on a similar Edge, but was completely satisfied because I was treated respectfully at another dealer. The way you treat your customers goes a long way and I have already told people I know in the Brunswick area to stay away from Tucker Ford. More