Darling's Brunswick Ford

Professionals all the way I LOVE, LOVE,LOVE my dealership. They take care of all my needs in a timely manor and with the best respect to me and my Focus. No problems in the lea I LOVE, LOVE,LOVE my dealership. They take care of all my needs in a timely manor and with the best respect to me and my Focus. No problems in the least. Sadly I am moving and will miss the service and only hope I can get the same professionalism in my new state. More

Terrible Customer service I had called in the morning to make sure a specific vehicle I was interested in was there. I was told by Gary that it was and that he would have it re I had called in the morning to make sure a specific vehicle I was interested in was there. I was told by Gary that it was and that he would have it ready for me that afternoon. He knew I was coming from an hour away. Upon getting there I was told that he had found out the vehicle had been sent to Rockland 10 minutes before I got there. You could have called me to let me know and save me driving all the way there or you could’ve called and had them turn the car around so I could see it. He then brings his manager over. Their solution…wait two hours and bring the car back. He did offer to take some money off the vehicle, but at that point I had enough of the rude treatment and was ready to walk out. The manager then insults us by saying if we weren’t happy with the price we weren’t going to buy it today anyway. I wouldn’t drive an hour to see a specific vehicle and not be ready to buy. I also would not agree to a price on a vehicle that I hadn’t even seen! The next day I received a text that if I still hadn’t found a car they could bring the Edge to me. If you had offered that while I was sitting at your desk I would have been happy with that solution. I took my business elsewhere, spent more money that same night on a similar Edge, but was completely satisfied because I was treated respectfully at another dealer. The way you treat your customers goes a long way and I have already told people I know in the Brunswick area to stay away from Tucker Ford. More

F150 Brake booster recall Work was done earlier than promised! Also, they pointed out a couple of seals/gaskets that should be replaced and would be covered by my power train w Work was done earlier than promised! Also, they pointed out a couple of seals/gaskets that should be replaced and would be covered by my power train warranty...scheduled it. Also identified pads were due to be replaced on rear brakes. Felt like they went over my truck and identified problems that I wouldn't have known about otherwise. Service advisor Shaun is very professional and courteous! More

Oil change I brought my car in for an oil change, tire rotation and balance. The person I dealt with was very professional and courteous. He advised me that I I brought my car in for an oil change, tire rotation and balance. The person I dealt with was very professional and courteous. He advised me that I also needed a new air filter but did not pressure me into purchasing one. Because I had always taken my cars there to be serviced I knew what he was telling me was true. I would definitely recommend any one to use services. More

Purchase of Vehicle Walked into the lot with my leased 2015 Ford Focus with one thing in mind: End the lease and purchase a reliable vehicle with a reasonable payment tha Walked into the lot with my leased 2015 Ford Focus with one thing in mind: End the lease and purchase a reliable vehicle with a reasonable payment that fit into my budget. Gary Goodman, salesman asked if he could help. Explained my situation and also stated I knew his job was to sell a car, but what I needed was a salesperson who would work with me so we both could achieve our goals. Gary worked with me through the lease issues and explained how the lease worked. I had one year left, was over mileage and was preparing to purchase new tires and brakes for a vehicle I did not own. Gary found a vehicle that fit my needs, and financing was able to locate a lower rate then the preapproved loan rate I walked in with. Gary was professional and caring. I purchased a vehicle (2014 Ford Escape SUV) that has low mileage. Still under warranty and took out Extended Certification package. All went well. I would recommend anyone going to Tucker but I also recommend you walk in with a preapproved interest rate. They are professional as well as respectful and friendly. More

Professional Service From the start of my last service experience to the finish at Tucker Ford, each step was professional. I made my appointment online and was contacted From the start of my last service experience to the finish at Tucker Ford, each step was professional. I made my appointment online and was contacted by Tucker Ford within a reasonable amount of time to confirm the appointment, setting a specific time. When I arrived, I was expected and my truck was in for service as scheduled. Each item I asked for was attended to and Tucker Ford had me back on the road. This is a dealership I highly recommend. I plan to return to Tucker Ford for my next service need, and I intend to shop there when the time comes to buy my next vehicle. More

Great service Am very happy with the great service at Tucker Ford. Would highly recommend them to anyone. Plan to buy my future cars there. Excellent service and Am very happy with the great service at Tucker Ford. Would highly recommend them to anyone. Plan to buy my future cars there. Excellent service and very helpful. More

Great experience - yes, from a car dealer I was extremely pleased with my last service visit. The service manager was thorough in explaining what the service covered and why it was important. I was extremely pleased with my last service visit. The service manager was thorough in explaining what the service covered and why it was important. Charges were covered as well. The car was ready as promised and Tucker Ford now returns the car washed. The new owner has definitely taken steps to upgrade the service experience. More

Would we buy another vehicle from Tucker Ford ? ---- ABSOLUTELY ! We bought a used 2016 Ford Fusion -- very pleased with all aspects of the purchase experience. I believe that since we intend to ---- ABSOLUTELY ! We bought a used 2016 Ford Fusion -- very pleased with all aspects of the purchase experience. I believe that since we intend to do future business with the Tucker Ford Dealership, should -- that is the endorsement that we offer to anyone who is looking for comment on this dealership. More

New Vehicle Purchase Arranged an appiontment with Sarah who then had Michael show us the Ford Escapes we indicated we had interest in. Tucker Ford did'nt have the Esca Arranged an appiontment with Sarah who then had Michael show us the Ford Escapes we indicated we had interest in. Tucker Ford did'nt have the Escape we wanted (engine, and color) So they offered to order what we desired .We negotiated a fair price which included our trade in . This dealership apparently listen's to a customer. I'm no expert buying cars but I'll say buying from Tucker Ford is the first time I felt decent after a car buying experince . Give them a try . Make an offer. More