Darrell Waltrip Subaru

Darrell Waltrip Subaru responded

Thank you so much for the wonderful feedback! We are thrilled to hear that Martina and Radek made the review and decision-making process so easy and straightforward for you. Helping our guests feel confident and informed every step of the way is exactly what we are here for, and it sounds like they delivered just that. We will make sure both of them see this — they will be so glad to know they made a difference! We appreciate you choosing Darrell Waltrip Subaru and look forward to seeing you again down the road.

Darrell Waltrip Subaru responded

Thank you so much for such a thoughtful and detailed review! We are thrilled to hear that Bryan Bock continues to be such a reliable resource for keeping your high mileage Outback running strong — that kind of consistent, expert guidance is exactly what we strive to provide. We are also glad the video documentation from our technicians has been so helpful in giving you a clear picture of what is going on with your vehicle. Transparency like that is something we truly believe in! It is wonderful to hear that our new service and waiting area is hitting the mark as well. Creating a bright, clean, and comfortable space for our guests to relax while their vehicle is being cared for was a top priority, and your kind words about the environment mean a lot to us. We also really appreciate your suggestion about highlighting the electrical outlets — that is genuinely helpful feedback and we will absolutely pass it along to our team. Thank you again for your continued trust in Bryan and in Darrell Waltrip Subaru. We look forward to seeing you and your Outback again!

Darrell Waltrip Subaru responded

Herbert, thank you so much for the kind words! We are thrilled to hear that Hunter went above and beyond to make sure everything was handled thoroughly and to your satisfaction. That is exactly the level of care we strive to deliver every single visit. We will absolutely pass your compliments along to Hunter and the rest of the team! We look forward to welcoming you back for your next service or purchase & see you soon!

Darrell Waltrip Subaru responded

Thank you so much, Michelle! Six years is a relationship we don't take for granted, and we're incredibly grateful for your continued loyalty to Darrell Waltrip Subaru. It's wonderful to know that Bryan has consistently made you feel at home and treated your car with the same care you would. We'll be sure to pass along your kind words to him. We look forward to many more years of taking care of you and your vehicle!

Darrell Waltrip Subaru responded

Tracey, thank you so much for your continued trust in us and for taking the time to share such a detailed review! We're so glad Brian got your 2019 Ascent taken care of quickly and had you in and out in under 2 hours. His ability to clearly explain what's going on without any pressure is something we hear time and again, and it's a big reason why our guests keep coming back. We'll be sure to pass your kind words along to Brian and the rest of the team. We truly appreciate your recommendation and look forward to serving you again at Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for taking the time to write this, Jvarshal — especially knowing that you don't typically complete surveys! That truly speaks volumes about the impression Bryan made on you. We're so proud to have him on the Darrell Waltrip Subaru team, and we'll make sure he knows his hard work and dedication are being noticed. We appreciate your feedback on service time as well and will use it to continue improving. Thanks again for going out of your way to recognize Bryan!

Darrell Waltrip Subaru responded

Thank you for the feedback and for recommending us! We're glad Charlotte, Bryan, and the rest of our team made a positive impression, and we appreciate you recognizing our facilities and service manager. We completely understand that pricing is an important factor, and we'd love the opportunity to discuss your visit further. Since we don't have your contact information, we'd welcome you to reach out to our service manager directly so we can work toward making your next visit a true 5-star experience. We hope to hear from you soon!

Darrell Waltrip Subaru responded

Thank you so much for the wonderful feedback! We're thrilled to hear that Boomer made your Subaru buying experience such a great one. That's exactly what we strive for — a straightforward, no-pressure process where our customers feel valued from start to finish. We'll be sure to pass along your kind words to Boomer. We hope you're loving your new Subaru, and we look forward to serving you again at Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for the five-star review and for the incredibly kind words! We are thrilled to hear that Bryan has been such a valuable resource in keeping your Subarus running smoothly throughout the years — that kind of long-term relationship and trust is exactly what our service team strives to build with every customer. It is also wonderful to hear that Rodney made your new purchase experience just as positive. We will absolutely pass your praise along to both of them — they will be so glad to know the difference they have made. We truly appreciate your continued loyalty to Darrell Waltrip Subaru!

Darrell Waltrip Subaru responded

Thank you so much for the great review and for choosing Darrell Waltrip Subaru for your new car purchase! We are thrilled to hear that Dani was able to work with your wife to find the perfect model, and that she was ready to pick right back up when you called on Monday — that kind of consistency and dedication is exactly what we strive for. We are also glad the finance process was smooth and pressure-free. We will make sure Dani hears about this! We look forward to seeing you again soon!