Darrell Waltrip Subaru

I have been a customer at Darrell Waltrip Subaru for about ten years. This dealership does all of the service to my Subarus. This is my fourth Subaru and the second Subaru purchased at DW. I have bee about ten years. This dealership does all of the service to my Subarus. This is my fourth Subaru and the second Subaru purchased at DW. I have been 100% satisfied until now. This is my first complaint against this dealership. My salesperson was very pushy. I told him I was not able to buy on that day because I was waiting for my investment company to send me the money so I could pay cash. He ignored me and continue to push. He was not able to answer my questions about the automatic shut off for the engine or about the beeps the car makes when you lock or unlock the doors. To make matters worse, when he did not know an answer to my question, he made one up. For example, I told him I needed to hear the door lock/unlock beep so I could find the car in a parking lot. Rather than help me with this, he told me to turn on the panic alarm if I want to find my car in a crowded parking lot. In addition, I told him that my wife was disabled and that I could not be away from her for more than a few hours (2-3 hours). Mark took advantage of this by dragging out the time needed to process my used car until he knew I was rushed. It took five hours to process my used car. During most of the time I waited in the sales room. The finance person (Q. Gordon) also took advantage of this. When I went in to finance the car, I told him I planned to pay cash for the vehicle but I had to wait 1-2 days for my investment company to process the paperwork. I was told they could not put down a deposit or hold the car. The he told me they needed $2000 to hold the car until the Subaru finance company could process my loan. Then he told me I could pay off the loan when I got the money from my investment company. In addition, he threw the paperwork at me so fast that I do not know exactly what I paid for. I am very happy with my new Subaru Touring. I am very happy with my years long relationship with DW Maintenance. You will see me again. However, based on this experience, I don't know if I will buy another car from DW. Trust and honesty are very important to me. I feel the salesperson and the finance person violated my trust. More

Great personal interaction with customers. Staff was very knowledgeable about automobile and able to explain all the extras. Staff was very knowledgeable about automobile and able to explain all the extras. More

Everyone was very kind, helpful and knowledgeable. Easy straightforward car buying experience. Would buy again. Easy straightforward car buying experience. Would buy again. More

The salesman was very helpful and patience . the whole staff was nice.enjoyed my visit. the whole staff was nice.enjoyed my visit. More

The dealership was a pleasure to work with. Colton ensured that the entire purchasing process was efficient and enjoyable. All staff at DW Subaru were professional and helpful. A refreshing Colton ensured that the entire purchasing process was efficient and enjoyable. All staff at DW Subaru were professional and helpful. A refreshing change from our experience with staff at other dealers during the competitive shopping process. More

Sales consultant Colton Revard was a JOY to work with. There was no pressure, and he gladly answered all of our questions. There was no pressure, and he gladly answered all of our questions. More

From the moment Amanda stepped forward to greet us, to my departure with the car, she was professional, knowledgeable, answered all our questions, was so patient with me and continued to search for a fit! departure with the car, she was professional, knowledgeable, answered all our questions, was so patient with me and continued to search for a fit! She could not have been any more pleasant to work with!! Congratulations on a great hire!! The men (Q and Chris) in finance were super! Took care of me efficiently and sent me on my way! I would highly recommend this dealership to anyone and if I need another car, I will be back! Congratulations on providing a great experience for me in buying my “first” car! Five stars to all!! More

Their service department is top notch and they made my most recent Subaru purchase nice and easy. most recent Subaru purchase nice and easy. More

2nd vehicle we have purchased from this dealership. Excellent customer service! Great selection of vehicles! Excellent customer service! Great selection of vehicles! More

I found a vehicle I was interested in - online. I put in a request for a callback and received a call within a very short period of time. My sales associate was Mr. Randy. He was wonderful, answ I put in a request for a callback and received a call within a very short period of time. My sales associate was Mr. Randy. He was wonderful, answered all my questions, was very patient while I spoke with my insurance & my bank. We set an appointment for me to come to the dealership after work. They were ready for me, I was able to test drive the vehicle and make the purchase. It was a great experience. I paid cash for my vehicle and did not finance. More