Dartmouth Nissan

To Whom It May Concern, I am writing this email in To Whom It May Concern, I am writing this email in regards to an incident with Nissan World of Dartmouth. . I went to Nissan World of Dartmouth on 7/ To Whom It May Concern, I am writing this email in regards to an incident with Nissan World of Dartmouth. . I went to Nissan World of Dartmouth on 7/20/12 with my mother interested in test driving a few vehicles. My mother and I met one of the salesmen Brian Ponte. We initially inquired about 2 certified pre-owned 2011 Nissan Rogue’s. Brian did answer many of the questions we had and was knowledgeable about the product; however when I told him I was thinking about test driving the black Nissan Rogue Brian kept deterring me from trying the vehicle because I told him I test drove a 2012 previously and thought it had a blind spot. He stated they were the same model body wise just different years, so I shouldn’t bother trying the car. Even when I said that I was still interested and felt like maybe I would give it another try, he instead tried to get me to look at a used Murano which I had no interest in. Also, the Murano is more money than the Rogue and I wasn’t interested in paying that amount of money for the used vehicle. I feel that regardless of me mentioning the blind spot, I still should’ve been allowed to try the vehicle I wanted. We then looked at Black 2012 Nissan Altima’s 2.5 S model with dark charcoal interior. I explained I was just beginning my search in looking for cars, but it did give a nice ride. At the end of the visit Brian brought his manager Jesse over and Jesse asked me about price etc. I explained that I just started looking so I wasn’t ready to negotiate price or money down and that there were other cars I wanted to test drive. Brian made sure to mention more than once that they would be trying their best to get rid of the 2012 Altima’s at a good price to make room for the 2013’s, and I made sure to take that into consideration when test driving all the vehicles in my search. After trying out a few other car dealerships I decided to purchase the Altima. My mother then called the dealership in Raynham, MA to get a quote from them, which my mother then brought to Brian and asked if he could beat. Brian spoke to his manager Jesse and Jesse approved the price of 20,000, which was supposed to include EVERYTHING: taxes, fees, destination charges etc. There were supposed to be NO OTHER FEES. My mother called Brian on Friday and let him know that we would be down Saturday 7/28/12 to put the 100 deposit down. Brian then started trying to talk to my mother about the same vehicle in slate gray. My mother asked why he was all of a sudden talking about gray when we had agreed upon the black car? Brian waited that whole day to tell my mother someone else purchased the vehicle and then said he didn’t know they had purchased it at the time, but they have gray and burgundy on the lot. My mother explained that they had an agreement on the black car and that is what I wanted. Brian then said it would be no problem to get the same vehicle from another dealership, but Jesse would have to look it up on the computer because he was unable to. My mother asked Brian why he was unable to look himself and he said only a manager could look it up. My mother than told him he had a computer right at his desk and you can always look up quotes and where cars and located in stock. Anyone can do this from their own home. Brian then told my mother that, “she thought everyone was trying to scam her.” My mother replied, “Not being honest and saying the car was gone, or that there was all of a sudden another interested buyer and now saying you can’t look up cars on the computer isn’t true.” Anyone knows that you can go online to dealer locator and type in the make and model you are looking for and it will tell you where it is in stock in certain stores, including the VIN number. Brian said he didn’t know how to do this and if so we could show him. My mother told him as long as they were able to get black car at the agreed upon price then they still had a deal, even though this situation was upsetting. I was leery, but decided to give them a chance to come through on their deal. Next, when we came into the dealership on 7/28/12 and we asked Brian where the black car would be coming from he said that Jesse hadn’t looked it up yet, but it wouldn’t be a problem even though he knew we were coming in for a scheduled 12 noon appointment. My mother asked why if they knew we were coming was this not researched before we got here? Brian again stated that he had to wait on Jesse and that many people don’t show up for appointments. Next, Brian started asking me again about the gray Altima. I explained that if I was paying this much money for a car, that I was going to be satisfied with the color. Gray was not the color I wanted or that we agreed upon. I was not about to settle for a color I didn’t want. I plan on driving whatever car I purchase for many years, just as I had done with my previous vehicle. Next, Jesse came over and said that that my mother was a “shrewd business woman”, but that they would get me the black car I wanted at the agreed upon price and that again it would be no problem. After Jesse left, my mother asked Brian one additional warranty question as far as paint and how long they cover paint if it begins to chip and Brian said he would find out. It took longer than usual for Brian to come back and we figured something was wrong. When Brian appeared he had a print out trying to demonstrate how they were losing money off this sale. In looking on truecar.com you can easily look up the price the dealer paid for in our area and saw again they were lying. I explained that if they were constantly losing money their doors wouldn’t be open. Also, the money that they were apparently “not making on me” is made on plenty of other poor people who don’t know any better or else they wouldn’t be in business. Brian then proceeded to tell us that there was no black car within a 500 mile radius and that it would now be an additional charge to transfer the car here. This wasn’t Brian’s first rodeo at the car dealership, so if he also knew there would be extra fees he should’ve made that known before we went down there. Brian then had another manager Leslie come over and state that due to a 300 mile radius (which was different then the mileage Brian quoted) it would be an additional $500.00 fee tacked onto the final price. I believe this was due to the fact that I was not financing, so they were losing $500.00 and decided to tack on the fee somewhere else. I explained that this was not what we negotiated and I was promised the black car for that amount even 5 minutes prior by Jesse. Leslie than said I could have either the gray or burgundy for the agreed upon price because it was in their lot, but if I wanted black and they had to get it somewhere else it would be more money. I told her that the gray and burgundy cars are the last 2 Altima’s on their lot and they just want to get rid of them. I am also familiar with the bait and switch philosophy that many car dealerships use. I told Leslie I didn’t want those colors and felt they were too old looking for me. Leslie then asked if I would take the gray car if they put a pinstripe on it and I told her no. Why would I want a pin stripe sticker down a brand new car? This only cheapens the vehicle and is an insult to my intelligence. I’m not a race car driver or a stunt double in the Fast and the Furious. Then I said if she was willing to add a stripe, which would cost money why was she not willing to give me the car for the agreed upon price? She said well it’s only 500.00 more, to which I replied well if it’s only 500.00 then it should be very easy for you to eliminate the fee I wasn’t supposed to be paying anyway. I am shocked that they would have the audacity to think that I was going to pay 500.00 more for a car that would now have 300-500 more miles on it. If they knew there was an additional fee, we should’ve been told about it ahead of time, but we were misled and told that we could have that car at the price of 20,000 even though they would have to get it at another dealership. Furthermore, Leslie than stated that a lot of people say they will be back and don’t and they had to give the car to whomever was there first and because the other person put a down payment before me they got the car. She then gave the jewelry store analogy about liking jewelry, but not buying it and then someone else coming in with the 50.00 right then and there to pay for it. First of all this is a car, not a 50.00 piece of jewelry, and second of all I had only looked at the car once. I was not going to just make an impulse decision to place money down on a car when I had other cars I still wanted to test drive and possibly regret it later. Leslie’s main argument was that we didn’t put a deposit down on the black car they had, but regardless of that we were still told by Brian and Jesse that they could get it from someone else at that same price. Then my mother let Leslie know that Brian knew we were coming down and after finding out the black was gone we were still promised one from another location and that “it wouldn’t be a problem.” Brian proceeded to tell me how dirty black gets, which I found funny considering the fact that he wasn’t concerned about the amount of dirt when he was originally trying to sell it. Let’s not forget soap and water are cheap, as well as the fact that rain is free. I explained that I wasn’t going to budge because I was just told 5 minutes earlier by a different manager I could have the car at that price and I wasn’t giving them another dime. Let me also add in, that all of a sudden Jesse was nowhere to be found. I told Leslie I refused to pay an extra 500.00 on the price and how shady it was of them to do this. Then she went on and said we don’t want to have people say negative things about us and have a bad reputation, but by doing what they did to me they obviously don’t care about customers who have cash to pay for the vehicle and their word means nothing. They had obviously planned additional fee before we got down to the dealership and do this to other customers when having to get a car from elsewhere and then try to tack on additional fees, once the deal is made. I told Leslie we were leaving and thanked Brian for his time. Next, Brian followed us out to the parking lot and said he thought he had an idea of how I could make up the $500.00, which would be by financing for 3 months and then I would get the $500.00 off. I explained to Brian that I had no interest in financing, financing wasn’t 0.0%, and in the end it would still cost me more money in interest charges than originally agreed upon for the car. I told him I’m sorry, but we had an agreement and now that doesn’t mean anything to your managers. At this point I went home and went to the Nissan.com website and car/ dealer locator and started calling different Nissan dealerships. One had the same car advertised, but it had been sold. Taunton had the 20th anniversary package, which was a little more money, only to find out later the car had 8,000 miles on it and was not a new car. Other dealerships including Brockton, MA, Norwood, Ma, and Attleboro, MA all have the same car that I wanted which was supposedly 300-500 miles away. In doing the Math, all these locations are 50 miles and under from the Dartmouth, MA location. The 300-500 mile radius was a complete and outright blatant lie. There were also some on the Cape, and in RI on cars.com and on the dealer locator, but I know they would try some other stunt about Rhode Island taxes and fees etc. Also, My mother asked the manager of the Brockton, MA store why it was so difficult to swap a car and he explained that everyone wants the most popular colors so when other dealerships call trying to swap a color that’s not as popular they will lie to each other and say there is already a down payment on a certain vehicle, so that they won’t lose that particular color so they themselves can hold onto it. Your different stores even screw each other over and they work for the same company! I am truly disgusted with the way things were handled at Nissan World of Dartmouth, and would love to know how these car salesmen sleep at night. I myself am up late typing this letter, unable to sleep due to distress and dissatisfaction from this whole ordeal. Car shopping is supposed to be a fun experience and this has turned into a nightmare. Last, I do believe that I should be given the car at the original agreed upon rate of $20,000 with no extra fees or gimmicks. . At this point, if there was extra mileage on the car that they are supposedly transporting, the price should be slightly less due to the fact that it will now have additional mileage on it and not begin as a car with low mileage. I would then give the 100.00 deposit and then once the vehicle arrives as long as there are no damages or scratches I would give a bank check for the total amount. It was also agreed upon at the dealership that I could give them a cash deposit. I refuse to give Nissan a credit card, so they can keep my money on hold an additional 7-10 days or not return it to me. I don’t feel they can be trusted. There are cars that are the same make, model, as well as interior and exterior color that I wanted at nearby locations that I was interested in. At this point I feel I should be given the 20th century package at the same price as the 2.5 S with moon roof and anything else that wasn’t originally included due to all the deception, hassle and undue stress this has caused me for no good reason. The managers at Nissan owe us a personal apology for being sneaky business people and trying to tack on additional fees to a price that was agreed upon even with being told they would now have to get the car elsewhere. I would like a call from the owner of the dealership personally to discuss these issues with him. At this point, I think nothing of telling everyone I know, so the same thing will not happen to them. I know this letter is detailed, but I feel it is detrimental not to explain the whole story in detail and thank you greatly for your time in regards to this email. Sincerely, Judy Mateus * In addition to this the salesmen still called me today on 7/30/12 after this whole fiasco and blocked his phone number. I answered because I thought it might be consumer affairs getting back to me from my original email posted. I never gave Nissan of Dartmouth my cell phone number. I only gave them my home number as my cell number because I did not want to be bombarded with phone calls and would call them at my convenience. The only time I released my cell phone number was when I wrote my initial email to consumer affairs. I received a call from a blocked number this evening and thought it might be the consumer affairs representative getting back to me. I answered the phone and it was Brian the salesmen from Nissan calling me on my cell, so I am assuming he got my cell number from the initial report I filed. He should not have called me at this number because I didn’t give it to him. Brian then starting asking me about the slate gray Altima again. I told him there was no way I was taking that car. Then he proceeded to say it was my mother's fault for not coming down with me and placing the down payment. I again explained that I just started test driving cars and I wasn’t just putting a deposit down when I hadn’t test driven other cars yet. I wasn’t about to have buyer’s remorse on such a big purchase. I also told him regardless of that we were still promised the car from another dealership at that price from the manager Jesse, so whether I got it that day or a few days later was irrelevant. I asked Brian point blank to answer my question and admit that was our deal. He was hesitant at first and tried to dodge the question and say that it was Jesse that agreed to the deal, but then the GM said no because they were already losing money on our sale. So I went on to say you're still selling the car, so Nissan isn't going to lose money. After telling Brian again to simply answer my question of whether or not we were promised the car at that price he said yes, but the GM said no. I told him Jesse shouldn’t have approved this deal without the GM’s approval then because the deal already had been made and now they were going back on their word. I also mentioned to Brian how they were also misleading when he stated that the car was 500 miles away and Leslie stated 300 miles away. He answered oh within that radius, and I said neither of you said anything about radius, and all I needed to do was simply go to the dealer locator feature and I begin my search dealership by dealership and there were 2012 Nissan Altima's 2.5 S's in black with dark charcoal interior in numerous locations. Brian went on to say what a “ridiculous deal” we were getting and it still wasn’t good enough for us, and we wanted everything our own way and maybe had we paid more for the vehicle they would’ve waited the extra destination, to which I replied your right we want things our way we are the consumer making the purchase so we want to be happy with it and you’re just trying to tack on money somewhere else and if this was your policy you should’ve told us that ahead of time. I also told him to watch the way he spoke to me. At the end of the day this is all about scamming the client for more money. Brian said they weren’t being shady. I told him to put himself in my shoes and that he wouldn’t admit it because he works for Nissan. Brian went on to say he didn’t know they were going to throw in that charge and he was just doing his job and again went back to blaming my mother. My mother is not to blame for this situation and frankly it aggravates me to no end the more I think about it that instead of being apologetic, Brian is taking the argumentative approach. Brian then said he was just doing his job and I told him he must have great difficulty sleeping at night if this is the way he and his management team treat people. I am glad that I didn’t give the deposit because they would still be trying to sell me the car at 20,500 which was not the original deal and it is the principle of the whole thing. I would most likely still be waiting for my down payment to be returned. Then Brian also mentioned the financing once again and that “maybe” he could talk to his managers and I would get the 500 credit. I told him once again I had no interest in financing. I save my money very wisely and was ready to make cash payment, and even financing for a few months would add on additional interest charges. I have no desire to finance. He said oh it wouldn’t be that much it would be 100 or so. It comes out to more money than this and it is still over the agreed upon price. What I want is to have the car at the agreed upon price of 20,000 in the color I was told I could have. I also told Brian hypothetically if I did get the car he wouldn’t be getting the full amount, until the car arrived on their lot and I inspected it to see if there were any damages or scratches etc. He said nothing would be wrong with the car. I told him at that point I couldn’t trust him or the dealership and I need to see a vehicle in person before I purchase it. Any person with a brain and some common sense is not going to buy a car before looking at the actual car they are taking home. Then Brian tried to manipulate me by saying it was the end of the month and if I didn’t call him back the incentives would be gone etc . I am not about to be bullied into making a decision and not about to be blamed for the promise that Nissan took back. I wanted to end the conversation and that point because I was tired of going around in circles about the same issue. I am so tired of this whole situation; I can only imagine what tomorrow will bring. Following this incident I contacted customer service and was told I would receive a call back from a consumer affairs agent by the next day regarding my issue. I was out, but never received a phone call on my cell phone only my house phone later in the day. I’ve called back and left 3 messages for the person I am supposed to be speaking with giving my account number and explaining the best place to reach me is on my house phone and still have heard nothing. I understand there are many calls and complaints that come in daily, but I should have received a return call by now. More

I just purchased a brand new suv, I have to say my payment was a little higher than I wanted but I am super happy with the service, friendliness, respect and vehicle I got from this place. I will defi payment was a little higher than I wanted but I am super happy with the service, friendliness, respect and vehicle I got from this place. I will definately buy here again and yes I would recommend this place to friends and family anytime. I looked at my car on tuesday, came in on Wednesday to sign paperwork and picked up the car clean, shining and everything on Thursday. I got both keys, my first oil change appointment, and manual didn't even have to ask. I am pleased with this place. Thank you Joe Ferreira. More

3 Oil changes were promised when I bought my Nissan Altima and I used 2. The dealership was sold around 1/1/12 and I called the old dealer to ask if the new owner was going to cover this last offer I h Altima and I used 2. The dealership was sold around 1/1/12 and I called the old dealer to ask if the new owner was going to cover this last offer I had left and was told yes. Before I went ahead and made an appt. to have the oil changed by the new dealer I called about 2 months later and after the new dealer had taken over. I was told by the service dept it would be honored. I then made an appt. to have it done and when I arrived was told they wouldn't honor it. I said business must be good when they would let a long time customer walk out and NEVER return just because they wouldn't honor this promised service. I will never buy anything from them again. They lie! More

I purchased a new vehicle from here last year and paid with cash, the vehicle only came with one key they promised a second and I never received it. My sales person also promised me a backup camera instal with cash, the vehicle only came with one key they promised a second and I never received it. My sales person also promised me a backup camera installed which I never received. I returned a few weeks after I bought it to find out my sales person no longer worked there not sure is he was fired, quit, or switched to another dealer. I recently sold the vehicle and wanted to cancel the warranty and when I talked to them on the phone they were extremely rude and told me to come in and sign paperwork and tried to press me to buy a new vehicle and they even hung up on me. I thought that this dealer would be better than the last owners that were selling lemons but turns out they're even worse I will never do business with them again. More

My time with this dealer was a waste. I went to test drive a Altima and after waiting for almost an hour they had lost the keys to the Sentra they wanted me to test drive. The staff was kind but the fa drive a Altima and after waiting for almost an hour they had lost the keys to the Sentra they wanted me to test drive. The staff was kind but the fact that they lost the key to the ONE car in my $14000 price range was very sad. They asked me to come back the next day and told me they would fill my gas take if I came back... needless to say I never returned and bought a car the next day from a competing dealership. Unimpressed at best. The saleman was very nice and pleasant and I would have loved to buy a car from him but the management was poor at finding a car for me to buy and having the keys organized enough to test drive one. More

Stay away from this place, I had a horrible experience here. My car has an antifreeze leak and I paid $120 for a written diagnosis and cost to repair. On a sidenote about a month ago I had a different m here. My car has an antifreeze leak and I paid $120 for a written diagnosis and cost to repair. On a sidenote about a month ago I had a different mechanic install a used engine because the previous engine overheated, this mechanic is saying he has no responsibility for the antifreeze leak. I wanted nissan world dartmouth to give me a written report diagnosing the problem and cost to fix it, so that I can use it in my argument against the previous mechanic. Lia called me and explained what the mechanic found, when I get the report I paid for everything is abbreviated, for example it says "clamps, CEL on, cooler f wash system, 920.". I asked Lia if she could please clarify their findings better, for example write instead "needs 4 new radiator clamps, Check Engine Light is on, need to flush coolant system and replace with new antifreeze. Estimated cost to repair is $920.00." I was only asking for her to write what the mechanic found in a more clear way, basically what they already wrote but just clarifying so anyone could understand their report. Lia says to me, "what is it you don't understand, I explained everything on the phone and any mechanic can understand this invoice". I tried explaining how I want to make sure their is no confusion in what the invoice was saying, I believe my request would have taken all of 30 seconds, and I would of left a happy customer. Instead Lia was very rude to me, just snobby and stuck up, saying "for people who decline service this is what they usually get", referring to the fact that I declined to have them work and fix the problem for $920, she missed the fact that I paid $120 for the written diagnosis that I couldn't understand and was only asking her to clarify in writing. They have all these motivation signs up, for example a picture of the ocean, and under the picture it reads something like "customer service is always most important" I want to go there and take those posters off the wall, for such a small request they were rude and denied to help me, I even spoke to the service manager Rick about he, he quickly told me that he would write me an email clarifying the findings, after calling up about five times, the couple times I could actually reach him he says that he already sent the email. I get emails everyday, I clearly spelled out my email address two seperate times to him and he quickly said "sure no problem", I am sure he just brushed me off and did not send any email because I would have received it. This place had some of the worst customer service I've ever experienced, they are jerks there and I definitely recommend finding another nissan dealers if possible. More

Good job over all. Car was clean and as ordered they found the truck I wanted although delivery took a long time I would highly recommened nissan world in the future found the truck I wanted although delivery took a long time I would highly recommened nissan world in the future More

This dealership is by far the best we have ever dealt with.!!!!!!!!! From the moment we walked in on Sunday Jan 22, 2012 to the moment we picked up the Frontier truck on Monday Jan 23, 2012, we were tr with.!!!!!!!!! From the moment we walked in on Sunday Jan 22, 2012 to the moment we picked up the Frontier truck on Monday Jan 23, 2012, we were treated with nothing but respect. True customer service throughout and we look forward to purchasing more vehicles there, and only there.We also plan on spreading the word, that Nissan World of Dartmouth is the BEST Both Faith and Carlos were great, very professional and personable! Thank-you Raymond P Cordeiro & Denise M Cordeiro More