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35 Reviews of Dave Gill Chevrolet - Service Center
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November 03, 2012
I purchased a vehicle from this dealer and when I received my first email reminder to get tires rotated and oil changed, it included an invitation for me to schedule a service appointment by email. W received my first email reminder to get tires rotated and oil changed, it included an invitation for me to schedule a service appointment by email. We set a time, and just to be sure I had it right, I called the dealer on the morning of the appointment to confirm that they had it scheduled. But when I arrived at the dealership, I was told that I would be waiting in line behind all the unscheduled cars that had arrived. Why? "Service appointment" doesn't mean "appointment for service." According to my conversations with three different employees, every customer is taken care of first-come first-served, and a service appointment means nothing. It's not that on that day, things were so busy that my appointment was treated *like* first-come first served--no, I was told that their standard procedure is that appointments are always treated *literally* as first-come first served. (I spent a lot of time hanging out in the showroom, so I had plenty of time to talk to employees.) After waiting over three hours after my "service appointment" time, they still hadn't even started on my car, so I took my car and left. I'm fortunate that I live in a city with other Chevy dealerships, so I scheduled a appointment (a real appointment, this time) for service with one of them (Byers). Everything with Byers worked the way you'd expect--I arrived for my appointment, they started the service work right away, and I was done in no time. The people at Dave Gill are very polite and courteous, and I don't have any reason to think that they don't do quality work, but I can't see wasting half a day at Dave Gill when another Chevy dealer can do the same thing in under an hour. And if Dave Gill thinks it's okay to invite me to "schedule an appointment" and then switch it to first-come first-served once I arrive, I wonder what other second-guessing I'm going to have to do if I work with Dave Gill in the future. Update: After I posted the above review, Dave Gill Chevrolet contacted me to say that they have instituted staffing changes and as a result, "we currently DO accept appointments for oil changes, tire rotations, and other quick maintenance services" and "if a customer sets an appointment for an oil change and arrives on time for that appointment, his or her vehicle will be given priority and serviced next in line, ahead of all of the walk-ins that might have arrived prior to the customer/vehicle with the appointment." Dave Gill Chevrolet is very attentive about following up on problems after they occur. But I want to work with a dealer and service department that don't have problems in the first place. And this isn't the first problem I've had with Dave Gill. It's good that now Dave Gill treats a service appointment as an "appointment for service." But I don't see any reason to switch to Dave Gill when I've found another Chevrolet dealer that has gotten everything right so far on the first try. More
by Candersen
Employees Worked With
I don't remember
Helpful October 26, 2012
This dealership, by far, goes above and beyond. The facilities are beautiful, and the Keurig coffee were only the icing on the cake. I had great service from Kent who took great care of my car, gave me facilities are beautiful, and the Keurig coffee were only the icing on the cake. I had great service from Kent who took great care of my car, gave me a loaner for the day, and even called GM to cover the cost - even though it wasn't covered under my warranty. Also - my car was serviced the very same day. Top-notch service. More
by MonaEadeh
Employees Worked With
Kent (Service)
December 21, 2011
I took my car in for service and went to visit Tracey. She started talking to me about the new Chevy Cruze but after going to the lot and looking at them I decided I liked the Malibu much better. Tracey She started talking to me about the new Chevy Cruze but after going to the lot and looking at them I decided I liked the Malibu much better. Tracey was very honest and explained how much better I would like the Malibu and she was correct. I have dealt with Tracey for my last 2-3 cars. She is always very friendly, professional and warm. She makes you feel so comfortable when dealing with her. She is a great asset to your dealership. Thanks Tracey for doing such a great job. I will always deal with Tracey when looking for a car. Judy Frye More
by Judy318
November 21, 2011
The Group of individuals that work at Dave Gill are truly The Group of individuals that work at Dave Gill are truly top notch folks. From the sales staff, to service department, to financial guidance was The Group of individuals that work at Dave Gill are truly top notch folks. From the sales staff, to service department, to financial guidance was very helpful. All individuals was Sharp and pros. at what they do. I go back for services on all Vehicles In my house. I refer people all the time, and go back and keep looking for deals. Really what I have to say is I'm happy with Randy Beach, and all others that is involved with Dave Gill Chevrolet. Sincerly, Marty L. Anderson More
by martydawg2225
Employees Worked With
Randy Beach, financial rep Michael , Randy Beach
June 21, 2005
I own a GMC Envoy. I have had a terrible sulfur/rotten egg smell coming from the exhaust, It is so bad that I can not have my windows down or fresh air coming through the vents. Dave Gill and GMC have b egg smell coming from the exhaust, It is so bad that I can not have my windows down or fresh air coming through the vents. Dave Gill and GMC have blamed it on the gas that I am using. They have gone so far as to say that I can only use Shell or Sunoco gasoline in the car. They have told me not to use BP,Speedway,Marathon,Wal Mart,Meijer, or any other gas station because they are considered to have bad gas. Joe the service manager even told me that GMC is going to be coming out with a list of preferred gas stations that owners of GMC vehicles should go to. The sad part of it all is that I am going to only Shell and I still have the smell and they refuse to do anything about it. I would stay away from any GM vehicle and I would not purchase any vehicle from Dave Gill, service IS NOT a priority to them. In my experience it seems once the sale is done, you are forgotten and nothing will be done to fix what any problems with the vehicle. I would not be writing this if I did not feel strongly that no one shopuld purchase anything from Dave Gill or any GM vehicles. Cars cost to much money to be stuck with a lemon that the dealer or the manufacturer will stand behind. More
by frywilliam
Employees Worked With
Joe (Service Manager)
