this review shares my multiple service visit experience at dave pirro ford in skaneateles, ny.
march 2013 i had and oil change done on my taurus x (i usually do these myself, but it was way too cold outside)
when i brought it home i checked the oil, it was overfilled by one full quart! i just drained out the extra quart, and i didnt say anything to the dealer (although i should have). im glad i checked it, it certainly would have done engine damage over time.
may 2013 my second visit involved my fusion, this was for a set of new tires to be mounted and balanced.
upon recieving the vehicle i found scratches all over my aluminum wheels from the mounting or balancing machine, and a ton! of grease and oil stains all over my carpet (light tan carpets), due to the poor workmanship, i decided to check my wheel lugnut torque, and not to my suprise they were torqued to only 40-50 ft. lbs! very dangerous!
i promptly brought the vehicle back to complain, where the service managed told me they would fix the wheels and remove the stains on the carpets. and they still havent made good on their promise.
needless to say you would be well advised not to have service work done here, they have proved themselves to be incompetent at best.