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Dave Smith Coeur d'Alene

Coeur D'Alene, ID

not yet
rated
34 Reviews

2021 North 4th Street

Coeur D'Alene, ID

83814

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Latest Reviews

December 12, 2020

"Not the Dave Smith I bought my first two vehicles from !..."

- T.H

Not the Dave Smith I bought my first two vehicles from ! Bought a used car from Dave Smith as is with a extended warranty. Didn't make it off the lot heater quite working , key fob no good, went back and they sent me down the street to service they said they could help me . Then they closed for the night saterday. Monday couldn't get a call back, called manager he said he would call back never did. Went to BMW dealer Spokane he told me the car needed 9,487.86 in repairs and the extended warranty I bought for 4,200.00 wouldn't cover anything. Never got a call back from Sales man Dustyn. I got had in a bad way ! I will never buy another car from Dave Smith ever again ! Worst customer service ever ! Dishonest used car salesmen ! Not Dave Smith anymore. Welcome to the new Dave Smith. Do not buy anything from these guys ! Buyer beware !

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Employees Worked With

Dustyn Kittilstved
1.0
Christian Cranney
1.0
Jimmy Bowcutt
1.0
Jose Diaz
1.0
Kyle Galaz
1.0

October 11, 2020

"Ty Nelson sold me a pickup in 2010 and I remembered Ty..."

- Hambone

Ty Nelson sold me a pickup in 2010 and I remembered Ty being patient while I checked out many trucks and did not pressure me to make a decision. I was comfortable with the financial aspect of the purchase and the whole deal was easy. I got the truck I wanted and the price and trade-in were good. Remembering that transaction, I once again headed to Dave Smith Motors and looked up Ty Nelson when it was time to get another truck. Same experience. Ty listened and didn't bother showing me anything other than what I wanted. It didn't take long to find a great deal on a very nice truck. Paperwork went smoothly and I was out of there without being stressed. Sales manager (Kyle) and finance mgr (Christian ?/Kristan?...sorry) were friendly and easy going and all was done quickly and efficiently.

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Employees Worked With

Ty Nelson
5.0
Austin Scharf
5.0
AJ Walter
4.0
Kyle Galaz
5.0

July 25, 2019

"Rich lied and was very run around about everything "

- Chrystal white

I have bought a couple cars at dave smith with minimal issues. When i bought bwfore with nancy herold the experience was amazing. I love her. This time however i brought my 18 year old daughter in to get her first new or really new used car. Long story short she found a car that she liked did all the financing on June 8th walked out with a car and signed paperwork. She did have a trade-in that needed to be paid off through a bank she was five days from the due date on her car payment but was told as long as they paid it off within the 10-day. Off that she would be fine needless to say 20 days after the car was bought the loan was still not paid off on the trade we've been called Dave Smith who told us that the financing did not go through on her first car and that they were trying to figure out how to get her different financing it took us calling to figure this out. Now with my daughter's car payment late and almost 30 days late I called numerous times to figure out what was going on was given the runaround for days then finally went in and signed with a new bank assured by Rich that this was going to be a way better deal than the last time there would be no issues I would be there in my referral bonus for bringing her in there and that everything was completely done 10 days after this I had to call again and figure out where the trade money was after the run around for a few days I decided to go in there and personally pick up a check I was told that I had one hour to get in there to get the check before they closed or they wouldn't know what was going to happen with it mean while Rich was getting very angry already that the situation. Thankfully I thought everything was over until my referral fee never came I called for a week straight asking for somebody to call me back to tell me where the referral fee was nobody would call back my husband and daughter decided to go into Dave Smith was told that there was a mistake and that they could come pick up the check the next day the next day we called spoke with Rich who then got irritated that we were calling to figure out what was going on told us he would call us back. An hour later after no call we decided to call him who the receptionist said he was busy I said I would hold until I could talk to him and then finally put me through because he wasn't busy he picked up the phone decided to get angry at the whole situation even though it was not my fault it was his fault and pretty much told me that it was free money to me so well we will see if the check actually comes.

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Employees Worked With

Kyle Galaz
Other Employees : Rich in finance

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