"Ty Nelson sold me a pickup in 2010 and I remembered Ty..."
Ty Nelson sold me a pickup in 2010 and I remembered Ty being patient while I checked out many trucks and did not pressure me to make a decision. I was comfortable with the financial aspect of the purchase and the whole deal was easy. I got the truck I wanted and the price and trade-in were good.
Remembering that transaction, I once again headed to Dave Smith Motors and looked up Ty Nelson when it was time to get another truck. Same experience. Ty listened and didn't bother showing me anything other than what I wanted. It didn't take long to find a great deal on a very nice truck. Paperwork went smoothly and I was out of there without being stressed. Sales manager (Kyle) and finance mgr (Christian ?/Kristan?...sorry) were friendly and easy going and all was done quickly and efficiently.
"Rich lied and was very run around about everything "
- Chrystal white
I have bought a couple cars at dave smith with minimal issues. When i bought bwfore with nancy herold the experience was amazing. I love her. This time however i brought my 18 year old daughter in to get her first new or really new used car. Long story short she found a car that she liked did all the financing on June 8th walked out with a car and signed paperwork. She did have a trade-in that needed to be paid off through a bank she was five days from the due date on her car payment but was told as long as they paid it off within the 10-day. Off that she would be fine needless to say 20 days after the car was bought the loan was still not paid off on the trade we've been called Dave Smith who told us that the financing did not go through on her first car and that they were trying to figure out how to get her different financing it took us calling to figure this out. Now with my daughter's car payment late and almost 30 days late I called numerous times to figure out what was going on was given the runaround for days then finally went in and signed with a new bank assured by Rich that this was going to be a way better deal than the last time there would be no issues I would be there in my referral bonus for bringing her in there and that everything was completely done 10 days after this I had to call again and figure out where the trade money was after the run around for a few days I decided to go in there and personally pick up a check I was told that I had one hour to get in there to get the check before they closed or they wouldn't know what was going to happen with it mean while Rich was getting very angry already that the situation. Thankfully I thought everything was over until my referral fee never came I called for a week straight asking for somebody to call me back to tell me where the referral fee was nobody would call back my husband and daughter decided to go into Dave Smith was told that there was a mistake and that they could come pick up the check the next day the next day we called spoke with Rich who then got irritated that we were calling to figure out what was going on told us he would call us back. An hour later after no call we decided to call him who the receptionist said he was busy I said I would hold until I could talk to him and then finally put me through because he wasn't busy he picked up the phone decided to get angry at the whole situation even though it was not my fault it was his fault and pretty much told me that it was free money to me so well we will see if the check actually comes.
Employees Worked With
Other Employees :
Rich in finance
"Best service and most knowledgeable . "
I got a van from Dave smith and at the time Kyle Galaz helped me finding the right van even though I was 900 miles away, he would keep me posted as to when he got new inventory and always stayed on top of things . kyle is now the sales manager and I can see why. He's been selling cars for more than 15 years I believe so definitely knows what he's doing . Anytime I need a new or used car I will always shop Dave Smith in Coeur D Alene and see Kyle.
Employees Worked With
Other Employees :
Rich Neyman ( finance)