Dave Smith Coeur d'Alene

about 6 days into having our truck it had issues starting and we were told that it was just an electrical issue and it’s not a big deal so we dealt with it. The key wouldn’t work to start the truck sometimes and we were told that it was just an electrical issue and it’s not a big deal so we dealt with it. The key wouldn’t work to start the truck sometimes having to turn it 8-10 times to get the truck to start. Then in January we had to take it in and even though we purchased the highest warranty and insurance through Dave Smith it did nothing! We had to pay $5000 out of pocket and the truck was in the shop for 3.5 weeks because of all the repairs needed! (Mind you we had a new born at the time) They said it had to do with the electrical issue from when the truck was first purchased that Dave Smith told us about AFTER purchase. Now we’re being told the ENTIRE motor is “catastrophically blown” and we’re looking at a $10000 bill that even though we have a warranty on the motor (again through Dave smith) they could only cover $3000 of it. We want this wrong corrected! More

Told the vehicle was sold - they still have it for sale. Not good business. I have asked about the vehicle and why it is still listed - no answer. Not good business. I have asked about the vehicle and why it is still listed - no answer. More

I waited to post a review, glad I did. Bought a 2020 Jeep Gladiator from Dave Smith CDA. In my paperwork it states the dealer will reimburse me for getting the windshield fixed on my own, Bought a 2020 Jeep Gladiator from Dave Smith CDA. In my paperwork it states the dealer will reimburse me for getting the windshield fixed on my own, since I live pretty far away. I have called, sent emails, and have even been straight ignored by the salesman. I would not recommend doing business with this dealership. Don’t get me wrong, they sold me a car and got me out the door, but have failed to honor our agreement. They could contact me and make it right, but if they can’t return emails or calls, I doubt it will happen. More

Everyone was very helpful no pressure sales helped with everything from extended warranty to delivery. everything from extended warranty to delivery. More

Amazing, especially for people that live hours away and will worth the drive! Will be a repeat customer for many, many years will worth the drive! Will be a repeat customer for many, many years More

I needed a car to be able to drive for Uber and had been searching for over a May nth when I called Dave Smith and I asked Anthony Bruner if he could find me “a unicorn wrapped in a miracle “ and he did not searching for over a May nth when I called Dave Smith and I asked Anthony Bruner if he could find me “a unicorn wrapped in a miracle “ and he did not disappoint. He said he was up for a good challenge. One day and he found the car I needed at a price I could afford. Best car buying experience ever!!!. Thanks to you, I can get back to work in a car with all the safety features and comfort I need. PS… I named him Brad. More

Ty Nelson at Dave Smith in Coeur d'Alene sold me a car with bad ring issues knowing it was going to be a family car. When I took it back in there the shop said they could not find any problems because the with bad ring issues knowing it was going to be a family car. When I took it back in there the shop said they could not find any problems because they did not want to have to fix it. When I insisted there was a problem Ty Nelson became very rude to me and my boyfriend. Come to find out after the fact the vehicle was 6,000 more than it was worth. They now have me so upside down in this vehicle that I can not get out of this vehicle. More

Not the Dave Smith I bought my first two vehicles from ! Bought a used car from Dave Smith as is with a extended warranty. Didn't make it off the lot heater quite working , key fob no good, went back and t Bought a used car from Dave Smith as is with a extended warranty. Didn't make it off the lot heater quite working , key fob no good, went back and they sent me down the street to service they said they could help me . Then they closed for the night saterday. Monday couldn't get a call back, called manager he said he would call back never did. Went to BMW dealer Spokane he told me the car needed 9,487.86 in repairs and the extended warranty I bought for 4,200.00 wouldn't cover anything. Never got a call back from Sales man Dustyn. I got had in a bad way ! I will never buy another car from Dave Smith ever again ! Worst customer service ever ! Dishonest used car salesmen ! Not Dave Smith anymore. Welcome to the new Dave Smith. Do not buy anything from these guys ! Buyer beware ! More

Ty Nelson sold me a pickup in 2010 and I remembered Ty being patient while I checked out many trucks and did not pressure me to make a decision. I was comfortable with the financial aspect of the purchase being patient while I checked out many trucks and did not pressure me to make a decision. I was comfortable with the financial aspect of the purchase and the whole deal was easy. I got the truck I wanted and the price and trade-in were good. Remembering that transaction, I once again headed to Dave Smith Motors and looked up Ty Nelson when it was time to get another truck. Same experience. Ty listened and didn't bother showing me anything other than what I wanted. It didn't take long to find a great deal on a very nice truck. Paperwork went smoothly and I was out of there without being stressed. Sales manager (Kyle) and finance mgr (Christian ?/Kristan?...sorry) were friendly and easy going and all was done quickly and efficiently. More

Rich lied and was very run around about everything I have bought a couple cars at dave smith with minimal issues. When i bought bwfore with nancy herold the experience was amazing. I love her. This tim I have bought a couple cars at dave smith with minimal issues. When i bought bwfore with nancy herold the experience was amazing. I love her. This time however i brought my 18 year old daughter in to get her first new or really new used car. Long story short she found a car that she liked did all the financing on June 8th walked out with a car and signed paperwork. She did have a trade-in that needed to be paid off through a bank she was five days from the due date on her car payment but was told as long as they paid it off within the 10-day. Off that she would be fine needless to say 20 days after the car was bought the loan was still not paid off on the trade we've been called Dave Smith who told us that the financing did not go through on her first car and that they were trying to figure out how to get her different financing it took us calling to figure this out. Now with my daughter's car payment late and almost 30 days late I called numerous times to figure out what was going on was given the runaround for days then finally went in and signed with a new bank assured by Rich that this was going to be a way better deal than the last time there would be no issues I would be there in my referral bonus for bringing her in there and that everything was completely done 10 days after this I had to call again and figure out where the trade money was after the run around for a few days I decided to go in there and personally pick up a check I was told that I had one hour to get in there to get the check before they closed or they wouldn't know what was going to happen with it mean while Rich was getting very angry already that the situation. Thankfully I thought everything was over until my referral fee never came I called for a week straight asking for somebody to call me back to tell me where the referral fee was nobody would call back my husband and daughter decided to go into Dave Smith was told that there was a mistake and that they could come pick up the check the next day the next day we called spoke with Rich who then got irritated that we were calling to figure out what was going on told us he would call us back. An hour later after no call we decided to call him who the receptionist said he was busy I said I would hold until I could talk to him and then finally put me through because he wasn't busy he picked up the phone decided to get angry at the whole situation even though it was not my fault it was his fault and pretty much told me that it was free money to me so well we will see if the check actually comes. More