Dave Smith Motors

Customer service? What's that? I dealt with Dan, Art and Lynn on the used card team. There are numerous issues that I have had with buying my 2015 RAM 3500. It was a used truck so I dealt with Dan, Art and Lynn on the used card team. There are numerous issues that I have had with buying my 2015 RAM 3500. It was a used truck so I didn't expect it to be perfect. I put a down payment on it 2 weeks before picking it up so they had plenty of time to go through it and fix any issues with the vehicle. Upon my first test drive I noticed that the truck pulled hard to the left. They put it in the dock and fixed the alignment while I was there. I also noticed that they center console was pretty chewed up so they agreed to pay me back $385 for that as well (never received the check a month later, only pictures of the stub). On the drive home, numerous check engine lights came on and I noticed that there was something loose under the truck and that it would pull hard to the left while braking. I got to Boise and took it to a shop to have it looked at. They found that the brakes were shot, the ABS line was just hanging down draped on the rear axle, that the air bags were just sitting on top of the axle not tightened down among other issues. There were so many issues that I called the used car manager Lynn. I let him know how disappointed that I was that he and his team put me and my son who came along in an unsafe vehicle. He got a little defensive and said that it was not unsafe but that they would take care of it. He said that his best mechanic was the one that looked at it. I got the truck back to Reno and brought it to a shop where it was worked on for 2 weeks. The brakes were replaced as well as rotors and calipers all had to be replaced, the air bag system was shot. The pump and manifold (which had a hole in it so it never worked) as well as one of the lines had to be replaced. There were numerous lights out all over the vehicle including a headlight. The computer had to be flashed (something I asked them to do before I picked it up). The tire pressure system is still not working properly and the rear window does not slide without assistance. The place I took it to could not diagnose those issues. The windshield had illegal tint on it (which I wasn’t worried about) but when I took it off, there were numerous cracks that you could not see with it on. That was $250 out of my pocket to have replaced. The total bill from the mechanic was just under 3k. Dave Smith paid that bill. I was appreciative of that, but when you buy a vehicle from a company like Dave Smith, you expect a little more than having to put my truck in the shop for the first 2 weeks and it’s still not totally right. I waited a month to write this review to see if I received the $385 check that they promised. I never got it and they have never followed up with me. Not once did I receive a call from their team, not Lynn, not Dan and not Art about how the truck was doing or if everything was alright. It was always me initiating the calls and trying to get them to do the right thing. At one point, I called to ask Art (the guy I dealt with on the purchase) if he could track down the check. He said he would ask Dan and then hung up the phone without ever asking for my number or saying goodbye. I have received emails from Dave Smith talking about retaining their #1 spot. It seems like that is what they are concerned with and not customer service. This was my 2nd truck from Dave Smith and I will not be going back. More

We were treated like family. Everyone was so friendly to us. Best vehicle purchase experience we have ever had! I would recommend them to friends & family. It was a no hassle purc Everyone was so friendly to us. Best vehicle purchase experience we have ever had! I would recommend them to friends & family. It was a no hassle purchase. We were introduced to the customer service people, Parts Dept personnel for future needs. We were not pressured into making a purchase, like some dealers do. More

Amazing! First new car and it was a fabulous experience! Love this dealership. First new car and I looked for 2 years to find a car. My son in law told me about you guys and I will always in the future buy Love this dealership. First new car and I looked for 2 years to find a car. My son in law told me about you guys and I will always in the future buy my cars from you. Thanks More

GREAT DEALER, GREAT EMPLOYEES Samuel McLinden did a great job from initial contact to delivery of my new Ram in Kellogg ID.I got good advice and NO high pressure sales. All of the Samuel McLinden did a great job from initial contact to delivery of my new Ram in Kellogg ID.I got good advice and NO high pressure sales. All of the employees were wonderful to work with. I will definitely be back! More

Great customer service We spoke with Seth Allen on the phone and online and finally on a long road trip stopped in to see him, with no appointment. He was fantastic. Had to We spoke with Seth Allen on the phone and online and finally on a long road trip stopped in to see him, with no appointment. He was fantastic. Had to order a new vehicle and has answered every question about it. We are adding 20K plus in options as well. Local dealerships would not touch the price. Seems like an odd business model to me so we bought from 1200 miles away! Even with transportation costs, Dave Smith still cheaper! Thanks guys. We highly recommend you all. More

Hassle Free discount shopping Allen and his partner Sherry did an absolutely awesome job in making the purchase of a new truck hassle free. Mark from the accessory shop is also as Allen and his partner Sherry did an absolutely awesome job in making the purchase of a new truck hassle free. Mark from the accessory shop is also as awesome with all of them keeping the customer in mind at all times. Thanks More

Awsome This is the way buying a vehicle should be they were awesome honest and straight forward and quick they had all the paperwork done before I arrived so This is the way buying a vehicle should be they were awesome honest and straight forward and quick they had all the paperwork done before I arrived so was in and out in 3 hours More

Bought 2 Vehicles got zero support Had multiple issues with Dave smith they didn't offer us the current promotion for business owners on our jeep refused to return our phone calls once Had multiple issues with Dave smith they didn't offer us the current promotion for business owners on our jeep refused to return our phone calls once we were out the door that was it. I would highly suggest you shop around their pricing is not great and once you are out the door that is the end of your support. They wouldn't return phone calls and with one of my trucks they said the tranny leak was a part of the break in More

Customer care from pick up at airport to driving away. To borrow a well worn phrase, "your in good hands" with Dave Smith Motors from beginning to end. And not to forget their excellent pricing! To borrow a well worn phrase, "your in good hands" with Dave Smith Motors from beginning to end. And not to forget their excellent pricing! More