David Dodge Chrysler Jeep

Last Visit I have used David Dodge many times for servicing and up until the last visit have always been very satisfied. On my last visit, I needed to have a wa I have used David Dodge many times for servicing and up until the last visit have always been very satisfied. On my last visit, I needed to have a water hose replaced, going from the engine block to the radiator and received a bill over $500.00, which I thought to be outrageous. The part alone was $142.00, which seemed crazy for a hose, and I was charged 3 hours of labor, which again, seems outrageous, considering the hose was from the bottom of the engine block which is easily accessible when the vehicle is on the lift. Based on this last experience, I am thinking long and hard whether I will ever return to David Dodge for servicing again. More

GREAT. On time and a helpful staff I have always found the service department to be professional, friendly, informative , timely. I often tell people about the great service I receive f I have always found the service department to be professional, friendly, informative , timely. I often tell people about the great service I receive from you More

Loyal customer. I had my Ram 3500 diesel serviced and even though it was serviced and in the service department the salesman Jim Atkins made sure that I received the I had my Ram 3500 diesel serviced and even though it was serviced and in the service department the salesman Jim Atkins made sure that I received the best service possible this guy goes above and beyond for his customers I have purchased several vehicles from this dealership with mr. Adkins and will continue to do so as long as he's there I know I'm going to get a fair deal and great service best man for the job Jim Atkins thank you for your service More

Prompt and efficienct! I had a good experience with the sales department- especially Gary Cellotto- my personal sales associate. I am very pleased with my new Jeep Grand Che I had a good experience with the sales department- especially Gary Cellotto- my personal sales associate. I am very pleased with my new Jeep Grand Cherokee! More

Two new vehicles in a row. Both lemons. I leased a new Jeep Renegade that had a bearing noise and the rear wheels would hop on turns. Went to the service dept. and was told Jeep knows about I leased a new Jeep Renegade that had a bearing noise and the rear wheels would hop on turns. Went to the service dept. and was told Jeep knows about the problem and they have no solution yet. 8 months into the lease I went back to see if they had a solution yet, and they did not. I asked them to get me out of the vehicle and they said they couldn't. Until a couple weeks later when they said they needed to sell a truck and they could help me now. I was put in a new Dodge Ram. It was leased in the evening. The next morning I inspected the body to make sure there were no defects. I found that they had buffed through the clear coat and a dent in the bed. Also multiple areas.of the paint had dirt in it. I have had to go back to the dealer for body repairs on average every other week for over a year. IT'S STILL NOT FIXED! While I've had the truck all of the coolant hoses have been replaced due to an additive that reacts with the rubber on the hoses. It smelled like a dead animal. They broke a vacuum line while doing that repair and i.had to go back again. Multiple occasions the reverse camera stopped working. Then I had a friend of mine look at the paperwork for the lease and he said I had $4,000.00 rolled over from the Jeep that I didn't notice. Please read all document closely. Buyers beware of David Dodge. More

Service oil change and inspection Love the experience to here. Everyone is nice and personable. If you ever want a customer to do a commercial, just let me know and I'll be glad to par Love the experience to here. Everyone is nice and personable. If you ever want a customer to do a commercial, just let me know and I'll be glad to participate. More

What good is a appointment when it is not kept! Called 10 days in advance to make an appointment for a state inspection. Made the appointment about a week ahead at 2:30 in the afternoon. Got there t Called 10 days in advance to make an appointment for a state inspection. Made the appointment about a week ahead at 2:30 in the afternoon. Got there there 10 minutes ahead of scheduled time. I thought they had taken the car in for the inspection. After about 40 minutes I went to the service advisor to check on the status and saw my car sitting in the back lot. I asked why my car was there and not getting inspected. I was told the was no tech available at this time. WHAT? I made the appointment well in advance. Service that should have taken no more than 45 minutes. Total time was about two hours. NOT ACCEPTABLE! I asked the service advisor why they didn't keep the agreed time. Get this! He said it was the same as the doctors office. I take that to mean doctors are always late so it's okay for the service department to be late also! What an insult to my intelligence! More

Not a great experience Not a great experience! I had appointment to purchase Jeep when I got there they sold the one I wanted. I settled for another one with conditions we a Not a great experience! I had appointment to purchase Jeep when I got there they sold the one I wanted. I settled for another one with conditions we agreed on! Over one month later still waiting to get my spare installed and other modifications! There is no communication between service, sales and customer service! If you have to go to this dealer talk to Emilio he has your back so he says...😕 More

No pressure experience! Jerry could not have been nicer! He treated me with respect and kindness. There was no pressure and he was very patient with me. I would recommend any Jerry could not have been nicer! He treated me with respect and kindness. There was no pressure and he was very patient with me. I would recommend anyone I know to go to him and I know they would have a great experience as well! Best car buying experience I've ever had! They should all be like Jerry. More

Great service I've been taking my cars to David for awhile, but I recently brought my car in for service & dealt with Ric. He was professional & couldn't have been I've been taking my cars to David for awhile, but I recently brought my car in for service & dealt with Ric. He was professional & couldn't have been more charming! I was out in a decent time; I informed him my daughter would be coming in later that day. She was even more impressed than me!! Last Friday evening her car died in DE, so I called & spoke to Bob. He was so nice about telling me to come up on a busy Friday evening in order to get my daughter taken care of. When we got there, Ric greeted my daughter immediately & took care of us. They replaced the battery promptly. Ric & Bob took my already great impression of David and took it to a new level. Keep up the good work!! You both were lovely! More