David Dodge Chrysler Jeep

Not impressed My 2014 vehicle was brought in after purchasing it, used, for several issues that were known at time of purchase. The interior computer/lights werent My 2014 vehicle was brought in after purchasing it, used, for several issues that were known at time of purchase. The interior computer/lights werent working. The front window tint had to be removed due to DE laws. My Durango was there for two full days. When I went to pick it up, I signed it out and got into my vehicle. I immediately checked to see if the lights were working and its a good thing I did because they were NOT! Went back in, informed the 2 employees who signed me out, sat around for a while while the technician checked the vehicle again. Luckily, turns out that he did not hit the reset button or something... My question was this: didnt the 2 people who signed off on this job check to see that the whole purpose for it being there for 2 days was actually fixed? Many apologies were offered and I was on my way. Upon my arrival home, I went to roll down the window and It was noisy and sticky due to the poor removal of the window tint. The surface area that could be seen was removed but all the edges of tint film were jagged and still adhered to the window causing the window to stick, make noise and appear poorly finished. My husband spent time doing the job properly the next day. Overall, disappointed with our technician. More

Great job, thanks very much, David Dodge! My Grand Jeep Cherokee was recently inspected and serviced at David Dodge Chrysler Jeep. It was a great experience and everyone was welcoming and effi My Grand Jeep Cherokee was recently inspected and serviced at David Dodge Chrysler Jeep. It was a great experience and everyone was welcoming and efficient. Thank you! More

Bad Customer Service The employees culture is flawed. They do not strive to assist customers. Promised a shuttle would be available to pick me up and retrieve vehicle. The employees culture is flawed. They do not strive to assist customers. Promised a shuttle would be available to pick me up and retrieve vehicle. When I called to be picked up I'm told the driver had a family emergency. and there was no shuttle service for the rest of day. A business should not make promises it cant keep and only have one person to provide a service they promised. I lost time at work the next day due to their poor business practices. More

Fast and efficient service Took car in for an oil change without an appointment and service was completed in less than an hour, The waiting room was comfortable and light refre Took car in for an oil change without an appointment and service was completed in less than an hour, The waiting room was comfortable and light refreshments were available. I was able to use electronic devices since there were places to plug in devices. More

Last Visit I have used David Dodge many times for servicing and up until the last visit have always been very satisfied. On my last visit, I needed to have a wa I have used David Dodge many times for servicing and up until the last visit have always been very satisfied. On my last visit, I needed to have a water hose replaced, going from the engine block to the radiator and received a bill over $500.00, which I thought to be outrageous. The part alone was $142.00, which seemed crazy for a hose, and I was charged 3 hours of labor, which again, seems outrageous, considering the hose was from the bottom of the engine block which is easily accessible when the vehicle is on the lift. Based on this last experience, I am thinking long and hard whether I will ever return to David Dodge for servicing again. More

Car Detailing Dana Violi was a great service advisor. She accommodated my last minute emergency request with a dealer quality car detail!! I did not purchase my ve Dana Violi was a great service advisor. She accommodated my last minute emergency request with a dealer quality car detail!! I did not purchase my vehicle there, and she/they did not hold that against me. I was treated like a VIP. I would highly recommend David Dodge for your car needs, as I plan on using them for all of my vehicles services from now on! Thanks David Dodge! Ps- thanks Dave for being personable with me that day :-) More

GREAT. On time and a helpful staff I have always found the service department to be professional, friendly, informative , timely. I often tell people about the great service I receive f I have always found the service department to be professional, friendly, informative , timely. I often tell people about the great service I receive from you More

Loyal customer. I had my Ram 3500 diesel serviced and even though it was serviced and in the service department the salesman Jim Atkins made sure that I received the I had my Ram 3500 diesel serviced and even though it was serviced and in the service department the salesman Jim Atkins made sure that I received the best service possible this guy goes above and beyond for his customers I have purchased several vehicles from this dealership with mr. Adkins and will continue to do so as long as he's there I know I'm going to get a fair deal and great service best man for the job Jim Atkins thank you for your service More

Prompt and efficienct! I had a good experience with the sales department- especially Gary Cellotto- my personal sales associate. I am very pleased with my new Jeep Grand Che I had a good experience with the sales department- especially Gary Cellotto- my personal sales associate. I am very pleased with my new Jeep Grand Cherokee! More

What good is a appointment when it is not kept! Called 10 days in advance to make an appointment for a state inspection. Made the appointment about a week ahead at 2:30 in the afternoon. Got there t Called 10 days in advance to make an appointment for a state inspection. Made the appointment about a week ahead at 2:30 in the afternoon. Got there there 10 minutes ahead of scheduled time. I thought they had taken the car in for the inspection. After about 40 minutes I went to the service advisor to check on the status and saw my car sitting in the back lot. I asked why my car was there and not getting inspected. I was told the was no tech available at this time. WHAT? I made the appointment well in advance. Service that should have taken no more than 45 minutes. Total time was about two hours. NOT ACCEPTABLE! I asked the service advisor why they didn't keep the agreed time. Get this! He said it was the same as the doctors office. I take that to mean doctors are always late so it's okay for the service department to be late also! What an insult to my intelligence! More