David Dodge Chrysler Jeep

State Inspection Went in for state inspection, oil change and tire rotation. Failed the state inspection because I needed new tires. Was charged at that visit for a Went in for state inspection, oil change and tire rotation. Failed the state inspection because I needed new tires. Was charged at that visit for a tire rotation even though they did not rotate the tires because I was going to get new ones a week later. I was told at that visit that I would get a credit for the rotation next week when I came back. Went back a week later for four new tires. Was told the visit would take approximately 2 hours. Visit took 3:45 hours. Service manager did not note that I was due a tire rotation credit, luckily I had the receipt from the week before that had the credit written on it. I was given the credit. Unfortunately, after passing inspection with the new tires, the stickers were not changed on the windshield. So I went back the next day to get the stickers and a different service advisor told me it will be another 45 minutes because they had to run the car through inspection again. I left at that point because of my frustration and that I did not have another 45 minutes to wait. I will be going back today to get my inspection stickers. I have spoken to my service advisor, and he assures me that I will be there for 5 or 10 minutes to have the stickers switched. We shall see. I have been to David Dodge service many times, and this was an isolated incident, but it has been a frustrating one. More

Love my new Jeep Sport Limited!! Salesman Steve Ellis was very patient with me with all of my my concerns. And yes, I asked many questions. Steve endured it and worked with me for 3 Salesman Steve Ellis was very patient with me with all of my my concerns. And yes, I asked many questions. Steve endured it and worked with me for 3 hours until I was satisfied. I would definitely recommend David Auto to friends and family and of course to see Steve himself. I love my new Jeep! Ron-Upper Darby, PA More

Scott and Connie Our experience with the service center has been outstanding. All employees are quite friendly and professional! Dana is superb! We will definitely be Our experience with the service center has been outstanding. All employees are quite friendly and professional! Dana is superb! We will definitely be back for our service needs. More

Honest and Accomodating! I have been to David Dodge a few times to have my Jeep worked on. They have always had wonderful customer service and pleasant to work with. I have ha I have been to David Dodge a few times to have my Jeep worked on. They have always had wonderful customer service and pleasant to work with. I have had both Dana and Rick as service advisors, and they have always been upfront with what I needed and what I didn't with no pressure to add anything unnecessary to the bill. This past visit they replaced a part on the Jeep which we thought was the cause of the issue and when it turned out it wasn't I brought the Jeep back in, they reexamined and found the right source of the issue and refunded me for the original part they replaced. It was a great experience and they have kept me as a customer because of it! More

Very upfront and honest business dealings it was an easy, no hassle sales and purchase experience. Pleasant people and they definitely looked for ways to get me the best deal in sales and fina it was an easy, no hassle sales and purchase experience. Pleasant people and they definitely looked for ways to get me the best deal in sales and finance departments. More

Better than a fast lube chain! Needed an oil change on my RAM Longhorn and my service advisor, Dana Violi, informed of RAM offer for 4 oil & filter changes for $180! $45 for a 7qt Needed an oil change on my RAM Longhorn and my service advisor, Dana Violi, informed of RAM offer for 4 oil & filter changes for $180! $45 for a 7qt Pensoil Platnium synthetic oil and filter change beats any quick lube location. Hard to beat David Dodge on this item. More

Review 1. Waiting room TV blasting soap operas was/is just NOT what you want to subject customers to- this is common sense; put on CNN or program some travel 1. Waiting room TV blasting soap operas was/is just NOT what you want to subject customers to- this is common sense; put on CNN or program some travel show; something uplifting. 2. Everything else was par / good. 3. Hopefully Jeep Grand Cherokee limited quality holds up verses Jeep brand's VERY LOW consumer reports quality. More

appreciate the 14 point inspection Outside of work that needed to be done, new horn and extra key fob, I appreciate the complementary 14 point inspection done on my car Outside of work that needed to be done, new horn and extra key fob, I appreciate the complementary 14 point inspection done on my car More

I was well taken care My service advisor Dana Violi was welcoming, friendly, knowledgeable. Answered my questions fully. I was also shown courtesy and accommodation by Used My service advisor Dana Violi was welcoming, friendly, knowledgeable. Answered my questions fully. I was also shown courtesy and accommodation by Used Car Manager Jason Finley. I had received several phone call and email reminders prior to my visit and an email followup as well as this one which indicates and illustrates the commitment to service by David Dodge. More

Air conditioning woes Regular maintenance visits for oil change and tire rotation go well but air conditioner is still not functioning properly. The only relief was winter Regular maintenance visits for oil change and tire rotation go well but air conditioner is still not functioning properly. The only relief was winter. This is a situation that must be taken care of before the hot temperatures visit the region. More