David Dodge Chrysler Jeep

Utterly Disgusted. Let me start off by saying, I never used to go to the dealer for service. I only buy cars from dealerships, although one would think that their servi Let me start off by saying, I never used to go to the dealer for service. I only buy cars from dealerships, although one would think that their service department would be experts in the items that they sell... they obviously are not. I have read thru the reviews on here (and I should have done this BEFORE having service performed...but, live and learn...) and noticed that people are raving about the dealership from a SALES point of view... not a SERVICE. ... here is my experience why and how I agree 100% now... My partner and I have had our vehicles serviced from this particular establishment for over 2 years for me... and over 4 for him. Always minor things, oil change, brakes, tires, etc...normal wear/tear items. Service really cant be fouled up much with these (...shudder to think...), but when we took one of our vehicles in because of a busted A/C unit., it became the beginning of the end of our relationship with this place. First of all, they have the vehicle for 3 days to repair a part for $1900+. They were kind enough to give him a loaner car (2015 Chrysler 200... nice car ... oh, remember this! They provided the loaner...). We get the call that it is repaired and return back to collect his vehicle. As we drive home, the A/C is working exactly the same as it did when we brought it in. Of course, at this point, it is after hours and there is no one there to attempt to explain why this is happening. We make the call the next day to explain that repairs were not properly performed, and they ask us to bring it back. This time, they again provide us with another loaner vehicle (2015 Charger...again, nice car...). BOTH TIMES, all we had to do is sign the paperwork that we were taking the loaner car. A few days later, we get a call stating that they needed to order another part... an additional $325+. QUESTION #1 - WHY WASN'T THIS REPAIRED INITIALLY WITH THE $1900 VISIT?? No reply... no explanation. They procede to order the part they need and install it. Six days later, we get a call that the truck is repaired and we go in to pick it up. "... that will be $325+ plus the cost of the rental of the Charger." Wait...What?? WHAT?!? There was never a mention of a cost for the loaner car?? The first time our vehicle was brought in, we received a car at no cost. QUESTION #2 - WHY ARE YOU NOW CHARGING FOR A LOANER CAR AFTER WE JUST DROPPED OVER $2,200+ FOR SERVICE THAT WAS NEVER CORRECTLY PERFORMED?? The paperwork we signed DID NOT have any daily rates for the usage of the vehicle. "Just return it with the same amount of gas as you took it out with..." That's all that was told to us. Not, "...there is a daily charge for the usage of a loaner vehicle... " ESPECIALLY, SINCE WE WERE NEVER CHARGED FOR THE FIRST LOANER!! Again... no reply, no explanation. So... this dealership has now lost not one... not two... but as many people that I can share this review with to warn them of the service department and their horrible maintenance policies. More

The BEST car buying experience in my 45 years of driving I'll make this real simple - total honesty. What was promised was delivered and then some. Turns out that David really was my Dealer and from here on, I'll make this real simple - total honesty. What was promised was delivered and then some. Turns out that David really was my Dealer and from here on, always will be. More

A+ sales and service team Sales and service team are always courteous, friendly and professional when I bring my vehicle for a routine or emergency related visit. I appreciate Sales and service team are always courteous, friendly and professional when I bring my vehicle for a routine or emergency related visit. I appreciate the fact that the service technicians care about making my vehicle right for the road. More

Will exceed your expectations I have been a long time client of David Auto - the reason I keep coming back is simple. The people are exceptional, the service is outstanding and th I have been a long time client of David Auto - the reason I keep coming back is simple. The people are exceptional, the service is outstanding and there is full transparency on everything that they do. I pass two other Chrysler/Jeep dealerships on my way to David - and do so happily. They are the best. More

Willing to help low credit rating persons I have been dealing with the Dealer since 1995 when my credit was much better. Now that my credit is lower that I care for it to be, They were willing I have been dealing with the Dealer since 1995 when my credit was much better. Now that my credit is lower that I care for it to be, They were willing to work with me and give me a car that is very much what I would expect from a Dealer of this class. The salesman was very courteous and respectable. I would gladly recommend this Dealer to any of my family and friends. Everyone from the Sales personnel to the Administrative Staff was very helpful and considerate. They did't look at you as to say your credit is low and we are unable to help you. I spoke with them and told them my situation and they worked with me so I could have a payment that I could handle and be comfortable with. More

Jeep Cherokee Bough a 2016 Jeep Cherokee and had a great experience! They gave me the money I wanted for my trade in and the price I wanted to the new car! Highly Bough a 2016 Jeep Cherokee and had a great experience! They gave me the money I wanted for my trade in and the price I wanted to the new car! Highly recommend this place ! More

Viper TA Service Had my Viper in for it's annual service. The David Dodge team was awesome. From the time of scheduling the appointment to the time of pick up, they Had my Viper in for it's annual service. The David Dodge team was awesome. From the time of scheduling the appointment to the time of pick up, they were in constant communication and made the process extremely easy. Wayne, Dana and Kimberly were great. Thanks for the wonderful service!!! More

Great Experience I wanted to take this opportunity to thank you and the entire David Dodge organization for a pleasurable car buying experience. My family recently pur I wanted to take this opportunity to thank you and the entire David Dodge organization for a pleasurable car buying experience. My family recently purchased a Jeep Cherokee 4X4, a Jeep Cherokee 4X4 Altitude and a Jeep Grand Cherokee Summit. The Sales and Customer Support personnel were gracious, engaging and made us feel “Right at Home”. I would like to specifically recognize the efforts of both Melissa Haas (Internet Sales) and Alex Gray (Sales). During last week, I sent multiple requests for pricing on the vehicles we were considering for lease and/or purchase. Melissa’s responses were timely, professional and thorough. Additionally, she was congenial and very helpful during the days spent at the showroom. Alex’s demeanor was the type of Sales person I enjoy dealing with. He is ambitious, pleasant to negotiate with and determined to bring the sale to closure with positive outcomes for all. I’ve worked in executive level Customer Relations and Retention, Sales and Marketing positions for 38 years and recognize talent. . Thank you again for a great buying experience and best wishes for continued success. More

Great Buying Experience Started the process with internet contact - great, quick response from Kim. Went to dealership with estimated pricing, then worked out quickly and fa Started the process with internet contact - great, quick response from Kim. Went to dealership with estimated pricing, then worked out quickly and fairly, and closed with Dave, Jason and Emilio. Completed deal with Jan - paperwork was all good. Great, quick, fair buying experience, no complaints whatsoever. Met Scott in Service - all set-up for a minor warranty item and first oil change in October. More

New Jeep!!! Many thanks to all. Great experience. easy to deal with. No nonsense. Upfront and honest with what to expect. Delivered exactly what they said they wo Many thanks to all. Great experience. easy to deal with. No nonsense. Upfront and honest with what to expect. Delivered exactly what they said they would. More