David McDavid Acura of Austin

I cannot stress enough how horrible service these folks offer. I will give 1 because there is no ZERO. I visit, chose a car, was told financing was better because they had incentives - wanted the same lowe offer. I will give 1 because there is no ZERO. I visit, chose a car, was told financing was better because they had incentives - wanted the same lower price for cash. Ended up accepting to finance. Left dealership 5pm, called my bank, got approved for financing and contacted them at 8AM the next day saying I wanted the car and for them to start paperwork - including sending the bank approval letter. Left work at 2PM to go there sign things just to get an email saying they sold the car to someone else. REALLY? When I called the manager had the audacity to say "this is the car business" ... I am on the customer service business and if that happened on my industry we would be out of work!! Horrible, horrible !!! No care, no consideration, no commitment, nothing. I will never, ever step into a McDavid dealership EVER again. More

Beware, they lie at closing. I wish I had read all the terrible reviews before buying here. I came in buying a vehicle at full price. As a female buyer I can’t deal with the stre I wish I had read all the terrible reviews before buying here. I came in buying a vehicle at full price. As a female buyer I can’t deal with the stress of negotiation, so I just found a decent price and paid in full. At closing, Peter told me I was purchasing an add on that would cover my maintenance completely. He told me I could drop my car off at any time for a wash and maintenance if I prepaid for this add on. Unfortunately, what he said verbally wasn’t in the contract. I just brought my car in after 3 months, and no only is maintenance not covered, but the car has additional issues with it that should have been fixed prior to selling it to me 3 months ago. After speaking to 5 people, including Clifton, the general manager, no one helped me with this issue. I’m just left as a customer who was lied to. I’m so frustrated that they didn’t make this right. I kept asking them to honor what they sold me, but no one bothered to call me. Don’t trust these guys, especially if you’re a female. So disappointing. More

This place provides bad service. My husband and I dropped off the car at 9:30 Am. They estimated it should be done in 1 and half hrs for oil change and maintenance. We waited until My husband and I dropped off the car at 9:30 Am. They estimated it should be done in 1 and half hrs for oil change and maintenance. We waited until 12pm for pick up the car. Then, they said they had not take care our car yet and it should be done in 45 mins. We continually waited 1 more hour. Until 1:30pm ,Again, they said we had to wait for 1 more hour. They were liers. Making us wait half of a day, but did not let us exactly how long it is. It is not make sense to spend a whole day just for oil change and maintenance. More

Chose to give 1 star since 0 star is not an option. The service advisor Adrian, doesn't know how to deal with customers or care to listen to their concern. Took my car for oil change and tire rotation, aft service advisor Adrian, doesn't know how to deal with customers or care to listen to their concern. Took my car for oil change and tire rotation, after leaving the dealership less then a mile I had to pull over cause I was hearing sounds from the front passenger, I called back and was told to bring it back....when I got back Adrian sent the technician who's initially worked on my car to check what was wrong. I asked the technician if I can also come into the service area to see what's wrong, the technician Cody, got permission and took me inside. The car was lifted back and while the technician was trying to remove the nut, he broke the stud in front of me. So I was told to go back in the waiting lounge area and Adrian came to me and told me that the reason I was hearing those sounds and vibration was due to the fact the stud was broken. He quickly blamed me for that and had a bad/aggressive tone. I explained to him that it was his technician fault and he quickly gave me a whatever look and left. Eventually they replaced the stud after an hour and I was told my car is ready again. I drove off again and I was hearing the sound. I called back to the service department and was told Adrian is busy at the moment so he will call me back, at the same time I was texting back at the number they gave me while my car was in service and Adrian said that my tires are bad. I had to drive to pep boys, pay them $30 for diagnostic and found out their service technician didn't torque the lug nut on all the wheels that why I was having vibrations and hearing sound since it was bumping into the calipers. My rims have scrape marks from the inside. Which is surprising knowing this is a an Acura dealership and that's how they treat customer car. I could've got into a wreck or my wheels could've fall off. This is the most worst dealership to service your car. If the dealership is understaff then maybe they shouldn't take more appointments or walk-in if they can't handle them. The service technician looked as if he just started but that guy Adrian he's just crap. I hardly give reviews but this time I was waiting to write this review up so people can be aware of this dealership. Total crap. If the service department is like this then maybe the sales department could be worse. More

Been dealing with DMD service for years for our old TL and MDX. My experience had been very good in the past. The last few experiences were legitimately awful. If you sit and listen to the advisors talk and MDX. My experience had been very good in the past. The last few experiences were legitimately awful. If you sit and listen to the advisors talk to people, you'll see it's not just me or anyone specific...if you're out of warranty you're a xxx, and if you are, it somehow isn't covered. The technician who was working on our cars inspired zero confidence that they have properly trained folks on staff. We absolutely will not be back. As far as sales go, we tried to buy two vehicles at once in 2020. We wanted a new RDX and MDX. Submitted the interest to DMD. About 5 different people called about the deal after I had made an appointment to come in and drive the AWD MDX. We were very specific about why we were coming in and what we needed to get done. Was told every single time it was set up and they would have an AWD MDX ready. They had an AWD MDX but it was someone else's or so they said. We weren't allowed to drive it but they did offer a FWD loaner MDX if one happened to be returned while we were there. The sales person walked off and never came back after stating he had another customer. We left after 30 mins of waiting around for anyone to help us. Not one follow up phone call from anyone on a two car deal. Sure, it was 2020, but come on. Acura makes good products. This dealership along with others in the network do not deserve your money or time. Just read the reviews. While every circumstance is different there's an awful lot of people telling you over and over the dealing with David McDavid is a bad decision. More

They need better customer service in the office, they did not no where my keys were at.Cause the guys was off and they don't communication with the office manager. The guy should have to me he was not going not no where my keys were at.Cause the guys was off and they don't communication with the office manager. The guy should have to me he was not going to be there on Friday when I pick-up my car. I did ask for my windows to be tinted cause my bill was 4,200 so I ask for free tinted now I am grading that because they were in hurry to get my tint done.so now I have flaws in the tint, they should have to told me sorry we are to busy to do your tint. I would have been ok with that. And my bills was 4,200 and I can still hear the knocking in the engine, they told me I have to replace a part of the engine and that would cost me around 1,800 and they already had that part of engine off. I would have pay 500 not 1,800. I am trying to keep this car cause this was my aunt car. She committed suicide in August 2021 she was in the marines.I am trying to keep her car alive cause it was hers. I already had to pay 6,000 for her car and then other 4,200. the price is so reductions. I cause all dealership does this to there customer. Then 2 of the guys don't really get alone there you can tell. you should be professional at work. It doesn't matter if you like or don't like your co-worker the Customer More

One star is generous for these xxxxxxx. One week ago we spent $3,000 for service on my daughter's 2018 MDX, was supposed to take a day and a half. Took 4 days. Today the car wouldn't start, 2 blocks fro spent $3,000 for service on my daughter's 2018 MDX, was supposed to take a day and a half. Took 4 days. Today the car wouldn't start, 2 blocks from the dealer. My daughter called them, she had her 4 month old baby with her. They told her she was on her own, they could not and would not help. More

This has been one of the worst car buying experiences ever! Started out great and went downhill from there. Tony was our salesperson. He did a great job with the demo and presentation. Explained the feat ever! Started out great and went downhill from there. Tony was our salesperson. He did a great job with the demo and presentation. Explained the features and benefits really well. During his presentation I see some scratches on the bumper. I point these out to Tony. He assures me they will be taken care of. We were encouraged to fill out a credit app to give the dealership a chance to finance. We said ok even though we knew our credit union would be hard to beat. Tony explained that he was off on Wednesday. I said no problem we would wait to hear back about our app. Wednesday evening about 5 p.m. after not hearing anything I call Tony. He says he will check what's going on and call me back in a hour. I don't hear back from Tony. I call the dealership and speak to Clifton Goldsmith the GM of the dealership. He informs me that they only have one finance manager working and he's been really busy. The finance manager calls me to get more information. Mind you if our app hadn't been just sitting on his desk all day these questions could have been answered much earlier. He calls me back and says we got you approved at 16%. I tell him that won't work for me. I call UFCU and get approved for 6%. We go to pick up the car on Thursday and the scratches on the bumper are still there. I take delivery and I am told to come back on the 25th and they would give me a loaner while they take care of scratches. The loaner they offered was a Buick Enclave. I'm sorry I thought Acura was a luxury brand? Why would I take a Buick when I bought a MDX. I was told they have really low inventory,but 5 managers driving MDX and RDX demos. Do yourself a favor and go to Sterling Acura instead. I promise you will be treated like you bought a luxury vehicle. More

The dealer treats you with threat.. extremely bad customer service. When they made a mistake on my vehicle I was charged for the replacement. He agreed to except the labor but not the parts! Even tho customer service. When they made a mistake on my vehicle I was charged for the replacement. He agreed to except the labor but not the parts! Even though it was clearly a bad job done by the dealer. Never I will go here again! More