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David McDavid Acura of Austin

Austin, TX

2.8
229 Lifetime Reviews Review Dealership
David McDavid Acura of Austin has been awarded Acura's most prestigious honor, the Dealership of Distinction award. David McDavid Acura of Austin Name is among 103 Acura dealerships in the United States to meet or exceed the rigorous 2010 standards to qualify for this distinguished award. David McDavid Acura of Austin offers a full line of technologically advanced performance luxury vehicles through a network of 270 dealers within the United States. The 2017 Acura lineup features five distinctive models, including the RLX luxury sedan, the TLX performance luxury sedan, the 5 passenger RDX luxury crossover SUV, the 7 passenger MDX luxury SUV, and the ILX.

13553 Research Blvd

Austin, TX

78750

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Top Reviewed Employees

Myron Dixon at David McDavid Acura of Austin

Myron Dixon

Finance Director
4.4
Jason Gaudin at David McDavid Acura of Austin

Jason Gaudin

Director of Operations and Client Relations
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Dorian Bass at David McDavid Acura of Austin

Dorian Bass

Finance Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Adam Binford at David McDavid Acura of Austin

Adam Binford

Pre-Owned Sales
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

August 09, 2020

"complaint about the finance director"

- dina chibli

nonprofessional business when hire a finance director that lost his temper with me. I left the dealer and totally disappointed and unpleased that I received a full of disrespectful attitude from him. He was totally discriminated and racist and the service I got was unbelievable. I believe his job to listen to customer need and answer all my question def not recommended.

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Employees Worked With

Michael Ginther

August 08, 2020

"Adrian Duke is an excellent Service Advisor. "

- pattyeason1950

I was immediately able to get in touch with Adrian Duke, my Service Advisor. He was able to make a convenient appointment for me. Adrian and his team did an outstanding job of handling my problem and getting me back in my car quickly.

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Employees Worked With

Adrian Duke, Service Advisor

July 24, 2020

"Goodbye 17 years with David McDavid Acura of Austin"

- Josh S.

Clifton Goldsmith, the GM, reached out to me over email and phone to get me to end my 2018 TLX lease 4 months early to go into a 2020 TLX. I previously had such an offer that was supposed to be lower than my current payments with lots of other benefits so went down where I wasted 90 minutes sitting there in a vacuum of no information and an unfriendly atmosphere. When they finally were able to present numbers, instead of being lower than my $317/month payments, they wanted me to pay $470/month for a car that is essentially the same. This time he was able to get me numbers without me having to physically be present. We came to an arrangement and he passed me on to a sales person to do the paperwork. I would have to pay a deposit or do paperwork before they could bring the car down from another lot in Texas. I went down there and after 2 hours of being told "10 more mins, 10 more mins" I left as I warned them I was going to do. I get home and my phone rings. It's the sales guy telling me the information has finally been loaded into the finance director's computer (as if this were 1988) and to please please come back and just quickly finish the deal. I was annoyed, but went back only to find the place locked up. I called the sales guy who had the Clifton Goldsmith unlock it and sit down with me. I'd never met him, but he told me he didn't know why I was back or why the sales guy told me everything was ready. It was not. In fact, they messed up everything in the computer (which they blamed on the dealership that had the blue 2020 TLX I wanted) and put in the wrong data. So, they'd have to start from scratch, he said, and that will clearly not make me happy so he's sorry we can't do a deal. He then basically threw me out. I called Acura Finance to see what I could do to terminate my lease and relationship with Goldsmith/McDavid early. I had emailed him and asked, but he ignored me as did the sales guy who was really responsive prior. The rep was absolutely shocked and decided to call David McDavid to see what could be done. They hung up on her. No kidding. So, I called Tim Caldwell at Sterling Acura of Austin, even though it's far away from me, and he and his Finance Director, Jay Buck, and their sales guy, Phillip Huron, all worked together to get me a deal on the same car that was even slightly better. Literally, the same car. The deal was done in 45 minutes. They brought the exact same car down from the exact same other dealer in Texas without the need for a deposit or paperwork in advance. Then they drove it to my home, which was nice since they're so far from me unlike David McDavid. Then, at my home, Phillip did all of the finance paperwork with me – which took minutes, not hours – and then took me through all of the features of the car. He then drove back again today with the sunglasses I had left in my old car and my license plates. I never even set foot in Sterling. But all of that is beyond Mr. Goldsmith and David McDavid. I found out later that the car had tinted windows, a trunk tray, special wheels filled with nitrogen and special grips and wheel locks... And that is why David McDavid decided to terminate my relationship with them after more than a decade and 1/2. Clifton Goldsmith clearly did not want to pay for all of that or ask me to do so on top of the other bungles they had already made. He took the easy way out, which shows what they care about at David McDavid. Hint: it's not the customers. I hope someone with sense comes back to run that operation, but it has been on a downward slide for many years, so I doubt it.

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Employees Worked With

Clifton Goldsmith

Dealership Inventory (202 Vehicles)

new 2020 Acura TLX car, priced at $37,195

2020 Acura TLX

$37,195

new 2020 Acura MDX car, priced at $47,795

2020 Acura MDX

$47,795

new 2020 Acura RDX car, priced at $42,025

2020 Acura RDX

$42,025

new 2020 Acura RDX car, priced at $46,925

2020 Acura RDX

$46,925

new 2020 Acura RDX car, priced at $48,925

2020 Acura RDX

$48,925

new 2020 Acura TLX car, priced at $34,025

2020 Acura TLX

$34,025

Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Valet Parking
  • Snacks for free in Customer Lounge area
  • Authorized Accessories Store
  • Pet Friendly
  • Quick Lube
David McDavid Acura of Austin, Austin, TX, 78750