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David McDavid Acura of Austin
Austin, TX
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 325 reviews
December 05, 2017
Imprecisely Crafted If I could give no stars or even negative stars, I would. Never once have I ever had such an awful first (and last) experience with an Acura from Davi If I could give no stars or even negative stars, I would. Never once have I ever had such an awful first (and last) experience with an Acura from David McDavid Acura (Asbury Automotive Group). The vehicle was delivered in such subpar condition that was anything but a luxury vehicle. There was insect particulate matter all over the rear and other areas. Peeled sticker stains, rust spots (yes, in a brand new vehicle), cracked headlight lens, irregular weatherstrippings, prymarks from sloppily installed accessories and more, but worse of all the quality of the paint condition was completely unacceptable, especially for the price of this vehicle. The vehicle was peppered with paint blemishes and imperfections on nearly every panel and painted parts. Never once in over 3 decades of ownership of several vehicles have I ever seen this before on a new vehicle other than on repainted vehicles. Specks of unidentified particles were embedded into the paint and clear coat surfaces that looks as if it was painted in someone's garage. There was overspray and clear coat drip that dried in place, that it is absurd to see this kind of quality in a new vehicle let alone in 2017. I was abhorred with the condition of the paint and the dealership along with corporate refused to make it right and provide any acceptable resolution. Never buy an Acura, especially one from David McDavid. This dealership knows nothing about customer service and Acura knows nothing about precision crafted performance, especially after seeing this kind of quality and giving them ample opportunities to address the issues. More
by DoNotBuyAcura
Employees Worked With
Kenneth Jones
November 28, 2017
DO NOT BUY FROM HERE DO NOT BUY FROM HERE!!! They take advantage of single, female buyers and sell you a lemon. When your car, not even a month old has already been in ser DO NOT BUY FROM HERE!!! They take advantage of single, female buyers and sell you a lemon. When your car, not even a month old has already been in service for a week they do nothing to help but give an excuse after excuse!!!! More
by Stephanie Diswood
Employees Worked With
Myron Dixon
November 28, 2017
Great Customer Service Great service. Handled in a great timely manner. I'm new to Austin and already feel comfortable taking my vehicle here. The communication was excellen Great service. Handled in a great timely manner. I'm new to Austin and already feel comfortable taking my vehicle here. The communication was excellent! More
by Danielle Bec.
Employees Worked With
David Chessmore
November 22, 2017
Great service as always! David always takes care of us even when we just show up without an appointment. He respects my time and my schedule and us very accommodating. Thanks David always takes care of us even when we just show up without an appointment. He respects my time and my schedule and us very accommodating. Thanks David! More
by Rita K.
Employees Worked With
David
November 20, 2017
Great service Provided loaner when needed. Great customer service as well as actual work on the car. I? have two Acura’s and get all service done on both at Mcdavid Provided loaner when needed. Great customer service as well as actual work on the car. I? have two Acura’s and get all service done on both at Mcdavid’s More
by Jno2000
Employees Worked With
Jason Gaudin
November 15, 2017
Very helpful I came in with a car that was a mess. After a lot of work on John's part and a bunch of communication with David these guys got me back on the road. I came in with a car that was a mess. After a lot of work on John's part and a bunch of communication with David these guys got me back on the road. I could not be more grateful for all of their help and will definitely use them in the future! More
by sarah.salinas
Employees Worked With
David Chessmore
November 14, 2017
Great service experience. My experience with the McDavid Acura of Austin service has always been smooth and easy and accommodating. I am so pleased that they respect my time an My experience with the McDavid Acura of Austin service has always been smooth and easy and accommodating. I am so pleased that they respect my time and patronage that I bought a new TLX this year to add to my household! More
by Michael H. Kratky
Employees Worked With
David Chessmore
November 14, 2017
Always a positive experience at McDavid Acura! I have taken my cars to McDavid for many years, even before I had an actual Acura--they took great care of me when I had a Honda and they take great c I have taken my cars to McDavid for many years, even before I had an actual Acura--they took great care of me when I had a Honda and they take great care of my TLX now (not that these brands need a lot of service!) Michelle runs a tight ship. Everyone is polite and helpful. More
by Beth Re
Employees Worked With
Jason Gaudin
November 05, 2017
Service is good. One suggestion is to wash the car after cleaning. Though i was told that car tyre nee needs to be changed and hence doesn't do the car wash, is good. One suggestion is to wash the car after cleaning. Though i was told that car tyre nee needs to be changed and hence doesn't do the car wash, i was not convinced. Otherwise overall it is a good service. More
by Mahesh Krishnamoorthy
Employees Worked With
Michelle Raygo
November 05, 2017
Service Review I love my RDX and the several other Acuras I have owned. The second service on this vehicle was great, but in the past, Acura has always washed my car I love my RDX and the several other Acuras I have owned. The second service on this vehicle was great, but in the past, Acura has always washed my car after a service. They didn't do it this time...😞. More
by secgr
Employees Worked With
David
