David McDavid Acura of Austin

I have been a David McDavid customer for over 20 years and have never had an issue until Felix was brought on board. Felix is rude, condescending, argumentative, and all out unprofessional. I should hav and have never had an issue until Felix was brought on board. Felix is rude, condescending, argumentative, and all out unprofessional. I should have learned my lesson after my first time Felix was my service adviser but I guess I am a slow learner because I let him handle my service one more time. This time I HAVE learned my lesson and I am done with David McDavid. Any company that would hire Felix and allow him to work directly with customers does not care about their customers. To make a long story short, this guy will over charge you for parts and service and then treat you like the bad guy (yelling in front of other customers) if you question the actual cost. Raj is no better and totally lacks the skills needed to be in a managers position. As long as Felix AND Raj are at David McDavid I will not be a customer. More

I brought my 2010 TL this week for regular service and left with a 2012 MDX sitting in the showroom! I met Roy as I walked into the new car showroom waiting for my car to be serviced. He was attentive, left with a 2012 MDX sitting in the showroom! I met Roy as I walked into the new car showroom waiting for my car to be serviced. He was attentive, no pressure, and talked me through a couple vehicles I was looking at. I originally had my eyes set on the ZDX. It's a great looking car, but ended up picking full loaded MDX on their showroom floor. After we agreed on price, Rebekah (finance) walked me through the closing process very efficiently and I was out the door in no time with the new car. As promised, Thomas (service) called me a couple days later regarding the few accessories I had ordered. He was super nice as with the rest of the service staff. This is my third car with the dealership and they've earned my repeat business even though I have an Acura dealership that just down the street from where I live! More

Michelle was so sweet,friendly and helpful. I am very greatful of her! Thanks Michelle! Ms.Michelle help me when I really need the help to retrieve my Serioul numbers for my radio and navigation . greatful of her! Thanks Michelle! Ms.Michelle help me when I really need the help to retrieve my Serioul numbers for my radio and navigation . More

I was looking at Toyota Highlanders, Kia Sorentos, and Acura RDX's, a somewhat eclectic mix of cars, and I noticed I kept comparing to the Acura MDX, after a frustrating day looking in San Antonio, I drov Acura RDX's, a somewhat eclectic mix of cars, and I noticed I kept comparing to the Acura MDX, after a frustrating day looking in San Antonio, I drove to Austin on a busy Memorial Day to David McDavid Acura. I got to the dealership and met up with Roy Martinez. Roy was by far the most knowledgeable sales professional I worked with on my car search. Roy took the time to understand what I was looking for in a vehicle, and worked more to make sure I was getting the right car for me. He completely explained the MDX features I was most interested in, and the Acura MDX worked best for me. Hammering out a deal was straight forward, honest and low pressure, it was actually pleasant. Roy is the man to talk to for me! He even worked with me to allow me to keep my current car safe until I could return to pick it up. Once I picked the color (a beautiful Bali Blue Pearl that I love) they began my paperwork. Rebekah Houston was wonderful to work with on the financing, a 3 year lease. She explained all the details and options, again in a very low pressure way. No last minute glitches and concern like I was used to, dealing with the finance departments at other dealers. A special shout out to Kim Thomas in Internet Sales for working with me before I arrived. Also a special shout out to Patrick Locke, who also stayed late on Memorial Day to make sure my car was ready for the drive home that might. More

My family stopped in to review the new RDX. Tony was such a great guy! Very smart and really listened to out needs. Tony was very up to speed on what options where avaiable. I've bought and sold over such a great guy! Very smart and really listened to out needs. Tony was very up to speed on what options where avaiable. I've bought and sold over 10 cars, I wish Tony was sales person every time! More

So bad that one star is too much!! From the get go So bad that one star is too much!! From the get go things went pretty well from the price negotiation to the sale. Once I purchased the car things c So bad that one star is too much!! From the get go things went pretty well from the price negotiation to the sale. Once I purchased the car things changed. It was 8 days before the car was ready, one more time with feeling EIGHT DAYS!!!! I understand that the car was a lease return and it needed to be "certified", however, that cannot possibly take 8 days. When I went down to pick up my new-used car nobody even showed me how the car worked, my salesman was too busy with another customer to walk me through how the car worked. Once I pulled the car out into the light I saw that the scratches were still visible and such a xxxx poor job of covering them was apparent, the center console cup holder was busted and the brakes were metal on metal. For a vehicle to have gone through the certification process, these types of issues should have not been missed. Still to this day I have no certification paperwork, and now my right front speaker is blown. I ended up taking the car back 3x times in the three weeks I have owned the car, and now with the speaker problem I will have to take it in again. When I talked with the finance director about the warranty I was adamant that I wanted an Acura warranty, and somehow I ended up with some third party company I had never heard of. After fighting for several days to get it cancelled I eventually had to drop off the cancellation forms because I can’t trust this dealership to do anything right, let alone cancel a warranty. I even tried to cancel it myself and this fly-by-night company told me I had to have the dealership cancel it for me, what kind of crap is that??? These people are crooks, rude and indifferent to customer needs. DO NOT BUY HERE, DRIVE DOWN SOUTH AND BUY FROM STERLING!!!! After all this when I simply asked to be conferenced into a call with the fly-by-night warranty company to cancel the finance director said to me “I don’t have time to do that, I have a full time job and you are not my only customer”…. Anybody that treats someone like that after the BS I have gone through with them should not be working in customer service. They did offer to “try” and swap out the warranty in place of an actual AcuraCare warranty but they never did get back to me on that and I was tired of waiting. Plus I can’t trust these people as far as I can throw them, so ended up buying my warranty through Sterling Acura. Acura is a name of quality and luxury, not the kind of service you expect at a pot-lot. Oh and my sales guys lied to me about the kind of gas the car uses, I guess maybe he thought I wouldn’t find out it takes premium. More

I called this dealer because it is the closest one from where i live. The Service Drive Manager Michelle answered my phone call and told me they were all booked up but she some how made a space in the sche where i live. The Service Drive Manager Michelle answered my phone call and told me they were all booked up but she some how made a space in the schedule to take care of me to fix the problem with my car. when i arrived to the dealership it was red carpet treatment all the way. Michelle took care of me in a very professional and friendly way and the time i waited for my car was not long at all. The job they did to fix the radio was supper professional. And because I am in the military Michelle gave me a nice discount. Just for the quality of service and the attention to detail that this dealership has it is worth going. I most defiantly from now on will be going there for all my Acura car needs. More

Went in ready to purchase a new TL and after extensive price reasearch new my target #. They would not even get within about $2.5k of this number and on top of that both both the salesman and GM played t price reasearch new my target #. They would not even get within about $2.5k of this number and on top of that both both the salesman and GM played those over the top cheesy sales tactics trying to pressure me to buy, telling me that they had an appointment to show the car I was interested in to a couple later that day an he couldnt guaranteee that it would still be ther if i thought it over, blah, blah, blah. They try and play for you a fool. I went to Sterling Acura next, told the salesman the price I wanted, and it was a done deal at the exact pricng I wanted (again, about $2500 less that McDavid). Funny thing is that the McDavid salesman called me a few days later to say that he could throw in free winow tining (wow!) if I would come back and buy the car (guess the couple didnt buy it after all, ha!). I told him I puchased from Sterling right after giving McDavid the first shot and he said 'fine' and hung up on me. Will never go there again. More

I went to McDavid Austin to just browse but I couldn't help but purchase a car due to my wonderful experience there. I was approached by a Salesman by the name of Desmond Townsend who was very helpful and help but purchase a car due to my wonderful experience there. I was approached by a Salesman by the name of Desmond Townsend who was very helpful and wasn't blowing smoke if you know what I mean!! The location is further than I would usually go but I do it again and again because of how direct and personable my salesman and others were. Overall Five stars to the place and the salesman. More

I have been using this dealer for the past two years since we moved to Austin. Felix and Raj do a fabulous job taking care of my car needs. They are friendly, accommodating, and helpful in every way. since we moved to Austin. Felix and Raj do a fabulous job taking care of my car needs. They are friendly, accommodating, and helpful in every way. They provide quick feedback, provide transportation, and work to find the best price for any service provided. All people at the dealership are pleasant and go out of their way to make me feel appreciated as a customer. More