David McDavid Acura of Austin

Roy made buying a car fun and easy! Which has not been typical of my past experiences. There was no pressure, no "game playing". He said "what can I do to earn your business? How can we make you happy"? W typical of my past experiences. There was no pressure, no "game playing". He said "what can I do to earn your business? How can we make you happy"? We made a deal, and it was fair and hassle free! Thank you, Roy, for making my buying experience a great one! P.S. I LOVE my new car!!! More

Upon arrival I was met by a very courteous and helpful individual that briefly reviewed with me the purpose of my visit. He walked me over to the service advisor who already had my work order printed up individual that briefly reviewed with me the purpose of my visit. He walked me over to the service advisor who already had my work order printed up and explained the scope of work to be done and how long it would take. I asked if there was any way to have the engine compartment cleaned as an additional service and he advised that it could only be done as a full auto detail. I indicated that I didn't want the full detail so just the scheduled service was fine. The work was done on time (1 hour + 15 minutes)and when I went to pick up the vehicle to drive away a service tech was wiping down the surface areas of the engine compartment which made everything look very nice and clean---a very pleasant surprise. I will continue to be a repeat customer and have no qualms about recommending the service department to anyone. More

I was having a recurring pairing issue with the Bluetooth feature in my TSX. Phillip greeted me immediately and said it would be about 90 minutes for the service. I seated myself at one of the work cubes a feature in my TSX. Phillip greeted me immediately and said it would be about 90 minutes for the service. I seated myself at one of the work cubes and began working via their WIFI connection. Phillip came back in 35 minutes and said the car was ready early. Their service department is extremely efficient, professional and courteous. I would recommend McDavid Acura highly. More

Consistently demonstrated genuine interest in my stated goals, actively and attentively listened, and took extraordinary actions to ensure that goals are met. Thoroughly professional, considerate, and dedi goals, actively and attentively listened, and took extraordinary actions to ensure that goals are met. Thoroughly professional, considerate, and dedicated to making the purchase simple and fun. More

David McDavid offers EXCEPTIONAL service. Whether it is basic or major maintenance, they treat you very well and always try to help. I’ve bought my last three cars from here and will definitely purchase a basic or major maintenance, they treat you very well and always try to help. I’ve bought my last three cars from here and will definitely purchase again from David McDavid. More

Tuan was knowledgeable, friendly, and overall, not a pushy salesman which we were fearing when we went new car shopping. It was a truly painless experience, and would be happy to refer anyone to Tuan f pushy salesman which we were fearing when we went new car shopping. It was a truly painless experience, and would be happy to refer anyone to Tuan for the same experience we had! More

I took my MDX in for the 30K service and I was very happy with the service that I recieved. I was greated whenever I arrived on the service drive by my service advisor which was very nice. I was offered a l with the service that I recieved. I was greated whenever I arrived on the service drive by my service advisor which was very nice. I was offered a loaner car when I arrived and was assisted in transferring some items that I needed to take to work with me from my vehicle to the loaner vehicle. My service advisor called me later that day to let me know that my vehicle was ready and exactly what they had done and the final charges. When I arrived at the dealership my vehicle was not only waiting for me when I pulled up it had been washed and vacuumed. I am very happy with the service I recieved from this dealership and thank them for treating me like a valued customer. More

We drove from San Antonio to Austin to purchase a Civic. It was not until we had signed all the paper work that we were told the car only had one key to it. We were told that they would call the cars previo It was not until we had signed all the paper work that we were told the car only had one key to it. We were told that they would call the cars previous owner to retrieve the extra key. We were also told it would cost $80.00 to have another key made. That was a lie. It cost more than twice that. Every time I call to see if they got the extra key in, I am told they will call me back and I never hear anything. They treat you real good until you sign the papers, then it's nothing but excuses and broken promises. More

I took my car into David McDavid Acura of Austin only due to close proximity to where I live. I regret this decision as I should have sacrificed distance for quality of service. The service department consis to close proximity to where I live. I regret this decision as I should have sacrificed distance for quality of service. The service department consists of very unfriendly, rude, and unprofessional people. The entire dealership seemed very disorganized. No one greeted me when I pulled into the service department, no one came out to direct me towards the office or ask what service I was there for. I arrived 15 minutes early to my appointment and the service advisor briskly asked why I was there and told me to wait in the lounge. Upon completion of a very simple service, he appeared with a long laundry list of repairs necessary for my car. I was a bit suspicious of some of the repairs and made the mistake of questioning the advisor. He became defensive and didn't appreciate my questions. I had taken my car to two other Acura dealers in the past two weeks (one for a recall and the other for an oil change) and none of these items were mentioned to me before. I received the "report card" with all the green lights marked, but for some odd reason David McDavid Acura disagreed and had several imminent repairs noted. When I told my service advisor about this discrepancy, his only response was that both the other dealerships were wrong, didn't do their job, and failed to perform an inspection. I feel this dealership uses "scare" tactics to convince customers to pay for additional repair work. Also, my service advisor repeatedly told me that my car was old, as if 2007, is ancient history. I did not appreciate his condescending attitude. Raj Cheddie, the service manager, was also very nonchalant and unconcerned about my issues. I tried to talk to him about the discrepancy in work and he couldn't be bothered to even speak to me. He acted like he was too busy to talk to a customer, but I saw him pacing up and down the hallway, making small talk with the cashier and other staff members. All in all, I was very disappointed in this dealership and will not be returning with either of my Acuras. More

David McDavid kept my car for 10 Days - I left it for repairs in the body shop. They had my cell number, email address and knew I owned a local business and had people they could contact if they could no repairs in the body shop. They had my cell number, email address and knew I owned a local business and had people they could contact if they could not get in touch with me. However, they did NOTHING!!!!! Never attempted to contact me and say a problem existed, instead claimed they LOST my contact data. This is very unusual as they had my business card, had me sign consent forms to work on my car. Had my car with my insurance card and additional business cards in the center console and glove compartment. What kind of idiot would let a car sit and then wait for an irritated customer. I called when I returned from overseas and asked when I should come by to get the car. The receptionist said it would be ready 'Tomorrow' and I smelled trouble. I went down and then found out that they Lost my contact data. I then went to the General Manager to complain. Before I got there the Body Shop manager called and lied to her claiming I offended a customer by yelling at him. Maybe I did..... I will not deny I was upset. She later called and said that she decided that I would never be made happy and should 'go elsewhere' I did - Ellis and Salazer - they did a great job and on time!!! Beware of this place they lose data and have no idea of customer service. More